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8 comments

  • Hi MOHAMAD FAIZ FAYUMI BINMOHD TERMIZI

    Have you change your APN setting to Yoodo APN?.. you can follow the instruction here: https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-

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    SUZAIDEE BIN MOHD SHOM

    Salam Faiz,
    You may need to change apn to yoodo and try to manually connect to any of the Yoodo partner in country you visited

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    Azie Community Manager

    Hi MOHAMAD FAIZ FAYUMI BINMOHD TERMIZI thanks for reaching out to us!

    If you are still having issues with roaming, you may follow the steps below 😊

    1. Please turn off and turn on your GPS/Location.

    2. Please check if your Access Point Name (APN) changed to yoodo (all in lower case)

    2.1 . Create new APN and fill yoodo in "Name" and "APN" column. (Only for Android devices)

    3. Please check if your data roaming is turned on.

    4. Please manually search your network partner. (Provide NP )

    5. Please select your preferred network.

    You can also chat with our Live Chat support for better assistance.
    Weekdays: 9 AM to 10 PM

    Weekend and Public Holiday: 9 AM to 6 PM

    For further information, you can also check out the FAQs in our Help Center at https://support.yoodo.com.my.

     

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    NG SEA CHOOI

    If still unable to roam.. do live chat ya

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    SUZAIDEE BIN MOHD SHOM

    By the way, may I know which country you visited?
    Through my experience, I had an issue when visited Singapore. But after. that I learned few steps that help me to have smooth roaming experience. And so far no issue when visited other countries
    1. Purchase roaming before travel.
    2. Change APN to Yoodo
    3. Connect with roaming partner. If can't automatically, have to do it manually

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    ZAKARIA BIN ZAHARI
    Tried all these but still unable to use the roaming in China. 
    Even tried to use a different phone with same results as well.
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    WANDY BIN YUSRAN

    hi zakaria.  cuba livechat untuk diorg check di bahagian help

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    SUZAIDEE BIN MOHD SHOM

    Some check list to help you. I know you did some of the steps but just to double check
    - already have yoodo plan with data (the best is to use yoodo high-speed plan and not unlimited plan)
    - change apn to yoodo
    - purchased roaming plan
    - connect to roaming partner manually (this will take some time.)

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