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Nazreen Mohd Asri

• May 10, 2023 17:04

Phone Model : RedMagic 7 Pro

5G Signal : Yes

Tempoh guna service : seminggu as a new subscriber

Screenshot 1 : all signal enabled including 5G

Screenshot 2 : all settings configured perfectly kecuali Smart 5G kalau disabled, signal akn static dkt 5G & won't downgraded. Tp sy prefer enable & bia tukar2 automatically

Screenshot 3 : dh configured cun2 kt phone settings, masuk apps Yoodo. 

Screenshot 4 : wallah! Few secs dlm apps, downgraded terus.

Padahal location sy under coverage yg sgt cemerlang. Both akn full bar either 4G or 5G but why mcm biskut mcm ni? In game selalu freeze sekejap sbb men tukar2 ikot suka dia je. By right affected tiap kali launch apa2 apps pn dia sendiri akn downgrade. Mohon advice.  

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  Azie Community Manager

  • May 11, 2023 03:19

  Hi there! 👋 We're sorry that you are facing this issue 🙏

  I checked and Red Magic 7 Pro is 5G compatible. On the 5G coverage issue, this may vary depending on the specific location and network infrastructure in that area.

  Also, other possible factors, 5G networks require a large number of small cell sites that are densely deployed to provide reliable and fast coverage. If there are not enough cell sites or if they are too far apart, then the coverage could be unstable. The weather can also affect 5G coverage. Heavy rain, congestion, can all interfere with the radio waves used by 5G networks, causing instability and slower speeds.

  But do contact our Live Chat for us to assist you further 😊

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  Azie Community Manager

  • May 12, 2023 04:36

  Hi there! Can you reach out to our live chat? Our care team will be able to assist you further from there. We will have to check based on your current location, and phone number. phone model details  😊

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  IQBAL

  • May 12, 2023 04:40

  Hai bro.. bro bro im doing some digging.. apa yang saya jumpa ialah ini 

  

  APN bro ok? 

  Dan boleh cuba step ni.. 

  Solution is simple.

  Settings> Battery > battery usage by app> Optimise Battery usage.

  Uncheck the 'Close battery Draining apps' and save.

  Come back and your apps should work.

  Try and let me know.

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  WONG MENG JIAN

  • May 20, 2023 09:43

  I didn't play much with my Poco M4, default settings, only change yoodo APN and off 5G battery saver.

  Biasa dapat 900ish Mbps kat indoor, paling lemah pun dapat 300-500Mbps

  

   

   

   

   

   

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  Nazreen Mohd Asri

  • May 10, 2023 17:07

  

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  Nazreen Mohd Asri

  • May 10, 2023 17:08

  

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  Nazreen Mohd Asri

  • May 10, 2023 17:08

  

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  Nazreen Mohd Asri

  • May 10, 2023 17:09

  

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  MOHAMAD AZRUL SHAHBIN MAT YUSOF

  • May 11, 2023 02:31

  Memandangkan Yoodo 5G masih dalam fasa percubaan,kita lihat response dari rakan2 kita yang lain

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  BEH TONG YU

  • May 11, 2023 02:45

  Hi Yoodo Guest, sila semak dengan live chat agent adakah RedMagic 7 Pro compatible dengan 5G network.

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  Nazreen Mohd Asri

  • May 11, 2023 06:43

  Dkt seminggu sy pakai ni sy cuma nampak 5G signal tu bila xguna utk apa2 apps. Bila launch apa2 apps, 5G tu trus ghaib. Ada kemungkinan ke sbb status bila check network just remarks as 4G with good coverage je? 

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  SUZAIDEE BIN MOHD SHOM

  • May 12, 2023 04:38

  Ini kemungkinan network 5G dikawasan anda tak stabil. Bila ada penggunaan app pada data, ia akan switch pada network 4G. Dah cuba buat speedtest via browser? Cth, fast.com

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  Nazreen Mohd Asri

  • May 12, 2023 05:44

  Hi Azie,

  
  

  Is it possible to check by referring to my contact information as attached? U may see it turn down to LTE. Just now it just appearing as 5G on the top network signal bar. 

  
  

  Current Location : Century Square, Cyberjaya

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  Nazreen Mohd Asri

  • May 12, 2023 05:48

  Hi Suzaidiee,

  
  

  From my experience, i do agree with you but at some point would like to highlight as my incident happened to most of the time whenever i located. It will showing up & hiding whenever it likes. I do agree if it will be LTE all the time. But keep playing hide & seek like this i feel so annoyed. 😂 

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  Nazreen Mohd Asri

  • May 12, 2023 05:52

  Hi Iqbal,

  
  

  As per instruction i managed to setting up the APN exactly as what u shared. But have a doubt, is there something to do with running application on background with the network? As far as i know to disable the battery optimisation only can drain the phone battery due to running overtime. Kindly advice. 

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  IQBAL

  • May 12, 2023 06:32

  As far as i know to disable the battery optimisation only can drain the phone battery due to running overtime 

  Yes bro 😭 unfortunately 5G... will drain drain our battery. Sudah cuba step tu? Menjadi? If not saya akan cari lagi step lain.. 

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  SUZAIDEE BIN MOHD SHOM

  • May 12, 2023 06:38

  Nazreen sorry for any inconveniences caused. Thanks for your kind reply. Currently I also don't have any concrete solution for your issue.

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  Nazreen Mohd Asri

  • May 12, 2023 06:40

  Hi Iqbal,

  
  

  Aware of that mmg kalau full time 5G in game SOT will be lesser 50% than normal. But my phone does not have any options to disabled to all apps. Have to tap on every single apps that needed. Or else sy mmg kena disable Snart 5G dlm phone settings sy as attachment description issue sy ni. 

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  Nazreen Mohd Asri

  • May 12, 2023 06:45

  Hi Suzaidiee,

  
  

  That's fine brother. At least i can gett some clues by asking here. Never experienced this kind of hide & seek game on other telco service. The only thing i have to do is to disabled he Smart 5G options thru the mobile connection settings as per described for this post 😩

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  IQBAL

  • May 12, 2023 07:18

  Have to tap on every single apps that needed. 

  Aha! Disebabkan ayat ni.. saya ada jumpa lagi satu step untuk bro 

  Settings > Battery > More Settings > App Battery Management > Select app e.g. Netflix > Enable Allow Background Activity > Force Stop > Restart the device

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  Nazreen Mohd Asri

  • May 19, 2023 15:03

  Hi Iqbal,

  
  

  Thanks for your kind advice & support to get me through this situation.

  
  

  From my observation after a week from this post, i have to admit that not every location i step down has a good network coverage for Yodoo. 5G s there, but might be intermittent or encounter a lot of hiccups. Alternatively, i have to play a bit with the network settings on my phone, restart the device & sometimes it will work as a charm. 😂 

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