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Incoming Call Failure

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MOHD FAIZ BIN MOHD RADZI

I have experienced incoming call failure everywhere since 27 April 2023. Until now, my mobile no. is still unreachable. I had every day contact live-chat but the issue was still not solved. Realy affected my daily routines since this is my primary no.

Can anyone help to bring this to the management level?

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  • Avatar
    BEH TONG YU

    Hi MOHD FAIZ BIN MOHD RADZI, kindly report to live chat agent.

    And I'll forward this issue to our community manager.

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  • Avatar
    MOHD FAIZ BIN MOHD RADZI

    Hi,

     

    I had reported this issue every day thru live chat, and still, the response is 'network team is checking'. It is ridiculous until a week still not solved.

    Btw, thank you in advance for your support.

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    BEH TONG YU

    Hi MOHD FAIZ BIN MOHD RADZI, sorry for the inconvenience caused. 

    I already forward this issue to our community manager.

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    IQBAL

    Hi, sudah cuba tukar sim baru? Atau test pada phone lain menggunakan sim sama? saya hanya cuba membantu.. maafkan saya jika saya lari dari konteks 

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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Hi Mohd Faiz..bagaimana perkembangan sekarang.adakah masih alami masalah yg sama?

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    WONG MENG JIAN
    Oppa suggest reset network setting phone anda.

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    Azie Community Manager
    • Edited

    Assalammualaikum MOHD FAIZ BIN MOHD RADZI I've followed up on this issue for you and pihak kami akan contact you as soon as it is resolved. Team kami sdg berusaha utk menyelesaikan masalah ni secepat mungkin. We're sorry for the inconvenience caused 🙏🙏🙏

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    MOHD FAIZ BIN MOHD RADZI

    Dear All, Azie, BEH TONG YU

    Today, I can be reached on my Yoodo no. I would like to express my sincere gratitude for your invaluable assistance. Thank you.

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  • Avatar
    BEH TONG YU

     

    Thank you for letting us know that you can be reached on your Yoodo number today. I am glad to have been able to assist you, and I appreciate your expression of gratitude. Please do not hesitate to contact us if you need further assistance in the future.

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  • Avatar
    IQBAL

    ❤️❤️

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    SUZAIDEE BIN MOHD SHOM

    Alhamdulillah, glad the community able to help you. Feel free to browse and visit the community page

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    Azie Community Manager
    We're glad we were able to help
    Mohd Faiz 😊 we're always here to help! sorry for any inconvenience caused 💜 welcome to the Yoodo Community! 
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    IQBAL

    Singgah thread nasi saya please 🧀

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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Terima kasih Mohd Faiz bagi feedback.jika ada apa2 keraguan boleh hubungi kami di sini😄

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  • Avatar
    ABDUL FATAH BIN MOHAMAD
    i got the same issue. anyone can help me? already reach them via live chat and whatsapp but havent solve yet. pls help me
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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi Abdul Fatah.

    Sorry for the bad experienc.. since when you have this issue?

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    ABDUL FATAH BIN MOHAMAD
    for almost 1week
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    DENJAYNAVEER ASLAM BIN TANJUI

    ABDUL FATAH BIN MOHAMAD

    1- May i know.. have you ask livechat team to reset your line? 

    2- If yes, and you still having the issue.. i suggest you do SIM replacement, you can order free from Yoodo website or app.. let see if it work or still same

     

    Please check this also:

    Go to your phone setting > if have Volte please turn it on

    At Preferred network mode > choose LTE/WCDMA/GSM (auto)> dont' choose single network for example: LTE (only).

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    ABDUL FATAH BIN MOHAMAD
    already do all the things, reset sim, restart phone, change the sim, reset network but it still the same. when i reach them at live chat, they said they need to check with tech team. but until now nothing happen. i will deactive this number if this problem cannot be solve. very disappointed.
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI

    Sorry bro,, i will forward your report with our Community Manager.. ABDUL FATAH BIN MOHAMAD

     

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