EN BM
EN BM
EN BM
EN Bahasa Melayu
Community

Lost 5G after changing to eSIM

Answered
Follow
Avatar
LAU KWAI LING

My area is under 5G coverage and my device also support 5G. When I use Yoodo sim, I can see 5G from my phone.

It is however after I switch to eSIM, it becomes 4G+.

Previously I used Umobile, and also Unifi (backup sim). Both also show 5G all the time.in my area.

I also double-check my phone setting. it is set to auto-detect 5G.

What could be the problem that UMobile, Unifi and Yoodo can show 5G, but  Yoodo eSIM is NEVER? same phone, same setting, same area.....

0

Comments

7 comments

Sort by Date Votes
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI

    Hi LAU KWAI LING

    Sorry for the issue you experiencing now, it's first time i see 5G problem with eSIM, not sure what happened btw have you contact Yoodo customer service via Live Chat? let them check for you ya 

    head to help tab (via Yoodo apps) or scroll down Yoodo website and tap on Live Chat button > answer the bots question for details > wait your que position.

    0
    Comment actions Permalink
  • Avatar
    SUZAIDEE BIN MOHD SHOM

    KL Lau. You may need to contact Yoodo via Live Chat. Maybe some reset on their side will help. You may also try to reset network on your phone setting.
    Sorry for any inconvenience caused

    0
    Comment actions Permalink
  • Avatar
    BEH TONG YU

    Yes kindly contact live chat agent for further assistance.

    0
    Comment actions Permalink
  • Avatar
    WANDY BIN YUSRAN
    try langgan 5g.. mayb baru ada.. sbb yoodo kalau x langgan 5g dan highspeed. mmg x jalan 5g
    buat masa ini highspeed sahaja ada trial 5g.  skrng anda pakai pelan apa ya?
    0
    Comment actions Permalink
  • Avatar
    Azie Community Manager

    Hi LAU KWAI LING we are sorry to hear that you are facing an issue accessing 5G with eSIM. If you're tried the steps below, and the problem continues, please reach out to Yoodo live chat or Whatsapp 011 5622 2222 for help 😊

    Step 1: Go to Setting > Connection > Mobile Networks > Network Mode > Select LTE/3G/2G (Auto Connect)
    Step 2: Go to Setting > Connection > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)

    0
    Comment actions Permalink
  • Avatar
    LAU KWAI LING

    Thanks for the comments. I contacted Yoodo to look into this.

    For the phone setting, I double-check. It is set as 5G/LTE/3G/2G (I think this is the phone's default setting as it also applies to my other previous sim, e.g. Umobile, Unifi.... even Maxis doesn't have 5G but still set as  5G/LTE/3G/2G). Hence got 5G signal from Umobile and Unifi.

    The plan is a high-speed plan (5g pass).

    When I use Yoodo physical sim, there is a 5G signal occasionally. But after switching to eSim, I couldn't see 5g anymore.

    I'm not sure if this is a coverage issue or other issue. I checked from DNB site on coverage. My area is under 5g coverage. To my understanding, DNB builds 5g infra. So my assumption is 5g coverage suppose the same across telcos that have an agreement with DNB to provide 5g service (or this is a wrong assumption?). I have no issue getting 5g from Umobile and Unifi consistently.

    Yoodo has created a case to have the network team look into it.

    0
    Comment actions Permalink
  • Avatar
    MOHAMAD AZRUL SHAHBIN MAT YUSOF
    kena klik trial 5g masa langgan data
    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post