Yoodo Unable to use iMessage & Facetime

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MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA

• April 11, 2023 16:21

iMessage keep showing “waiting for activation” already contact agent still waiting escalation also already contact agent since first time port in to Yoodo on 5/4, and today 12/4 still cannot use iMessage & Facetime using my phone number 🥲

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  MUHAMMAD YUSRI BINAN MUSTAFA

  • April 11, 2023 21:40

  same problem here tryna get activation code for battle.net and telegram i thought my phone have a problem so i switch to my other phone ( android ) and have a same problem

  
  

  
  

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  SUZAIDEE BIN MOHD SHOM

  • April 12, 2023 03:52

  Salam guys.
  Have you guys tried few of this steps...?
  - On/ off iMessage
  - Sign out/ in Apple ID
  - Reset network

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  MUHAMMAD FARIS BIN YAHYA

  • April 12, 2023 04:57

  Hi did your problem solve ?

  you can chat costumer service :)

  Live Chat

  (Mon - Fri 9am to 10pm)
  (Sat & Sun 9am to 6pm)

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  MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA

  • April 13, 2023 01:49

  Already char with customer service, they said MO SMS successful sent to Apple and request to contact Apple Support, but when call Apple Support it show Yoodo not support iMessage, now confuse.

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  SUZAIDEE BIN MOHD SHOM

  • April 13, 2023 03:02

  Salam, two of this threads in the community discussing about issue with iMessage. But most of them have no concrete reasons why it suddenly works. But maybe you can look into it.
  https://support.yoodo.com.my/hc/en-us/community/posts/900001041883-iMessage-Not-Activating-and-many-others

  https://support.yoodo.com.my/hc/en-us/community/posts/900002106006-CANT-ACCESS-TO-IMESSAGE-AND-FACETIME?page=1#comments

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  SUZAIDEE BIN MOHD SHOM

  • April 13, 2023 03:03

  Also, maybe you can try this which I shared previously in one of the thread
  https://support.apple.com/en-my/HT201422

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  Azie Community Manager

  • April 13, 2023 03:43

  Assalammualaikum MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA blh share dgn kami model Iphone yg awak gunakan sekarang? Sbb kami dh test utk pengguna IOS - Iphone 11pro, Iphone SE, Iphone 13 boleh guna iMessage dan Facetime. Mungkin phone settings? 

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  MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA

  • April 14, 2023 18:24

  Saya menggunakan iPhone 12. Semua settings dan troubleshoot telah buat. Reset network, reset all settings, erase phone. Currently tengah tunggu senior supervisor dari Apple untuk check. Dia akan call hari Ahad ni. First time jadi macam ni. Kalau masih sama terpaksa port out yoodo dan guna telco lain.

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  MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA

  • April 15, 2023 14:22

  Case Closed, I backup my iPhone - Erase iPhone - Replace eSim - Turn on iMessage - Activated. User require to format their phone if issue still persist after do all troubleshoot. If user using eSim, user require to request replacement.

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  IQBAL

  • April 15, 2023 23:44

  Terima kasih, Muhammad Firdaus. kerana share cara cara untuk menyelesaikan. thread ni boleh jadi rujukan untuk saya ✌️🤤

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  SUZAIDEE BIN MOHD SHOM

  • April 16, 2023 01:03

  Thanks for the update 👍🏻

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  MUHAMMAD FIRDAUS BINMOHAMAD MUSTAFFA

  • April 16, 2023 12:05

  Cara saya adalah

  1. Troubleshoot dahulu turn on/off iMessage/Facetime.
  2. Turn off iM/FT then sign out/sign in iCloud dekat iPhone, lepas tu try Turn on semula iM/FT.
  3. Reset network/reset all settings.

  Kalau 4 dekat atas masih tidak menjadi cuma erase iPhone.

  1. Backup iPhone dekat iCloud.
  2. Request dahulu siap2 replacement eSim.
  3. Turn off dahulu iM/FT & erase iPhone.
  4. Erase iPhone sekali eSim.

  Ini cara saya buat and it work 🤣

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  IQBAL

  • April 16, 2023 12:46

  Terima kasih banyak banyak, Muhammad Firdaus 😍 saya sudah bookmark 📑 thread ni ❤️ 

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  DENJAYNAVEER ASLAM BIN TANJUI

  • April 25, 2023 08:37

  Terima kasih Firdaus.

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