Line Disconnected

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MUKHRIZ NAIM BINMOHAMAD SHAFIEE

• April 10, 2023 13:01

Hello, im still getting line disconnected every 30minutes even have replaced the sim card. Contacted the CS but till now no action taken. This happened at USJ 14 since 22/03/2023. 

Anyone have any answer for this problem??or Do i need to change to other telco???

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  BEH TONG YU

  • April 10, 2023 13:20

  Hi MUKHRIZ NAIM BINMOHAMAD SHAFIEE, sorry for the inconvenience caused.

  Kindly contact live chat agent again.

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  Bob

  • April 10, 2023 13:52

  Mungkin ramai sangat users in the area , network tak boleh fully support all users.

  Could also be problem with phone , hardware or software issue. Some phones have problems running dual 4G mode , try use only 1 sim  or disable dual 4G mode. 

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  SUZAIDEE BIN MOHD SHOM

  • April 10, 2023 16:30
  • Edited

  Salam Naim. Another solution or toubleshooting. You can try insert the SIM on other device and see how it goes. 

  Sorry for the inconvenience caused 

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  WANDY BIN YUSRAN

  • April 10, 2023 16:31

  Try check apn setting

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  MOHAMAD AZRUL SHAHBIN MAT YUSOF

  • April 11, 2023 01:49

  Try masukkan sim kat device lain.kalau masalah masih sama jugak memang line tempat anda ada masalah.boleh laporkan pada ejen live chat

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  Azie Community Manager

  • April 11, 2023 02:40

  Hi MUKHRIZ NAIM BINMOHAMAD SHAFIEE we are sorry for this... Please be informed that we have limitations on the call threshold of 30 mins. For further assistance, you can reach out to our Care team. Hope this helps! Selamat berpuasa! 😊

   

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