No data at all for one whole day

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PUAI XYN CI

• March 17, 2023 18:36

I bought high speed data, 4G is shown, already set APN to yoodo. However, STILL NO DATA. Can’t receive and send WhatsApp at all. This is very sad

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • March 17, 2023 19:21

  Hi PUAI XYN CI

  Please check your mobile setting, at SIM management please set to default mobile data.

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  WANDY BIN YUSRAN Superuser

  • March 17, 2023 22:49
  • Edited

  you used what plan.. already check data.. still got?

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  BEH TONG YU Superuser

  • March 18, 2023 02:45

   

  Hi PUAI XYN CI, Do you manage to solve your network connection?

  Maybe you can try inserting the SIM card into another device and testing it.

  If the problem still persists, kindly report it to a live chat agent for further assistance

   

   

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  Azie Community Manager

  • March 18, 2023 04:12

  Hi PUAI XYN CI our apologies for this 🙏 has the issue been resolved for you? if it hasn't let me know and I will assist you 😊

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  MUHAMMAD FARIS BIN YAHYA Rising Star

  • March 18, 2023 07:33

  Hi PUAI XYN CI

  I'm sorry to hear that you're having issues with your mobile data connection. Here are a few troubleshooting steps that might help you resolve the issue:

  1. Restart your device: Sometimes, a simple restart can fix connection issues. Power off your device, wait for a few seconds, and turn it back on.

  2. Check your mobile data settings: Go to your device's settings and make sure that mobile data is enabled. If it is already enabled, try toggling it off and on again.

  3. Check your data balance: Ensure that you have sufficient data balance left on your account. You can usually do this by logging into your carrier's website or mobile app or by contacting their customer support.

  4. Verify APN settings: Double-check your APN settings to make sure they match your carrier's recommendations. You mentioned that you have set the APN to Yoodo, but it's worth confirming that all the details are correct.

  5. Network mode: Go to your device's settings, then to the 'Mobile Networks' or 'Cellular Networks' section, and ensure that the 'Network Mode' is set to 4G/3G/2G (Auto) or something similar. This will allow your device to switch between networks for the best possible connection.

  6. SIM card: Remove your SIM card, clean it gently, and reinsert it into your device. This can help fix any connection issues that might be caused by a dirty or poorly seated SIM card.

  7. Test with another device: If possible, try inserting your SIM card into another compatible device to see if the issue persists. This will help you determine whether the problem lies with your device or your carrier's network.

  8. Contact Live Chat Yoodo If none of the above steps work, contact  Live Chat Yoodo customer support for assistance. They might be able to provide additional troubleshooting steps or inform you of any network issues or outages in your area.

  I hope these suggestions help you resolve your mobile data issue.

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  Visitor 1671589821

  • March 19, 2023 10:23

  Siapa ada experience using yoodo in koea

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  MOHAMAD AZRUL SHAHBIN MAT YUSOF Moderator

  • March 20, 2023 05:30

  Hi Puai Xyn Ci..is there still no connection at all?

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