what is this problem?

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21 comments

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    DENJAYNAVEER ASLAM BIN TANJUI

    UP !!!... hope other members in Community can help you.. i'm not sure what issue you experienced with that anime website, sorry !

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    Azie Community Manager

    Hi DIN BIN MOHD SABRI  I will escalate this issue to the team regarding this issue to investigate further. 😊

    In the meantime maybe can try idea IQBAL

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    Azie Community Manager

    IQBAL 🤭🤐

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    DIN BIN MOHD SABRI
    maybe start web kiss something cannot enter.. other option then VPN? 
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    AISHAH BINTI AHMAD
    i am also having this problem with yoodo. cannot use chrome, cant access all app except whatsapp. it stated no internet connection. had whatsapp yoodo. its been 24hrs but yet to be resolved.
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  • hi visitor.try contact live chat to report any problem
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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi AISHAH BINTI AHMAD

    What phone are you using? 

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    AISHAH BINTI AHMAD
    its been 48hours since report i cant access my data...before report 8 days. total of 10 days
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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi AISHAH BINTI AHMAD

    may i know which plan you subscribe? Unlimited or highspeed?

    What devices are you using? Phone or modem ?

     

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    SUZAIDEE BIN MOHD SHOM

    Salam Aishah. Sorry for any inconveniences caused. Yes, as others mentioned please report to Yoodo vua live chat. By the way, can you access your internet via other app, such as YouTube, Instagram, etc...
    Also, you may check via Yoodo app if your data or plan still active.

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    AISHAH BINTI AHMAD
    wasalam...had reported via live chat as well as whatsapp. still waiting for for yoodo to resolve the issue of no internet connection. i can use my whatsapp, telegram n instagram only. google chrome, youtube, grab, yoodo app n waze are the norm apps that i usually used cant be connected. subscribed to high speed using samsung s22 ultra. it started when i was away to UAE and Saudi. while roaming can only used those 3 apps. back in Malaysia, still the same
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    DENJAYNAVEER ASLAM BIN TANJUI

    AISHAH BINTI AHMAD

    What APN setting you using now ? 

    Can check on setting > mobile network > Access Point Name

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    AISHAH BINTI AHMAD
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    SUZAIDEE BIN MOHD SHOM

    You might ask help from Yoodo cs to reset your line. After that try to restart your device.
    Your device network selection on auto isn't?

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    SUZAIDEE BIN MOHD SHOM

    I found an online article. You may try it, especially the clear cache part

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    AISHAH BINTI AHMAD
    i will try reset the phone itself. thanks. btw, CS already did that 2 days in a row but nothing changed. 
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    AISHAH BINTI AHMAD
    just found out list of provider..no celcom in the list. it was at auto. tried to click to chose..only maxis, unifi, digi, xox
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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi good morning Arsiah

    Any change after reset ?

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    AISHAH BINTI AHMAD
    hi.after reset APN..celcom line is in the list. now back to normal. thanks to all
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    DENJAYNAVEER ASLAM BIN TANJUI

    glad to hear that Arsiah.. you're welcome 

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    SUZAIDEE BIN MOHD SHOM

    Alhamdulillah... Glad it works. Have a great day ahead:)

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