Unworthy telecom in malaysia

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TO_BE_DEFINED

• January 27, 2023 04:56

Reaching for customer service for 3 days - SIM card is still not active due to tech department issue. (Till this moment I’m still chatting with customer service - no respond) However Hafiz (customer service team) promised to refund as a solution BUT now he is missing in action on my chat box Did not received any email for state refund either my chat was leave it ignored

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  FD ZAH HANI BINTISULAL IAN

  • January 27, 2023 06:08

  I'm facing the same problem right now. Already 2 days trynna activate sim but fail everytime. Trynna reach customer service but no solution and left hanging. I hope they can help solve this problem

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  WANDY BIN YUSRAN Superuser

  • January 27, 2023 06:10
  • Edited

  Pakai no lama kah?

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  MOHD IZUAN HAFIZ BIN ISHAK

  • January 27, 2023 09:40

  MNP atau nombor baru? Kalau MNP mungkin ada masalah pada Telco lama... Sekarang pun baru lepas cuti umum raya cina. Jadi mungkin dorang perlukan lebih masa.

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  IQBAL Superuser

  • January 27, 2023 10:32

  jawapan Izuan 👍 

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  NG CHONG GHEE

  • January 27, 2023 14:20

  Kalau MNP kena check SMS telco lama.. dan reply sebelum masa expire. I penah experience dia hantar SMS tengah malam mintak respond dalam masa 4 jam.. gila betul.

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  IQBAL Superuser

  • January 27, 2023 23:33

  Huhuhu saya pun pernah terkena.. saya tak tau yang kena respond dalam masa 4 jam. (Saya careless, maafkan saya.) Disebabkan itu, saya kena mula balik proses saya 😭😭 huhuhu thx, Ng Chong Ghee. sebab ingatkan saya huhuhu

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  SUZAIDEE BIN MOHD SHOM Superuser

  • January 28, 2023 00:39

  Telco usually give a specific timeline to respond to your MNP request. But from your situation it's not clear what causes your situation. Is it MNP or you trying to register new line?
  Usually new line registration is very fast with no issue except for ID verification.
  Failure of MNP also can be lots of factors. Contract, line not active, outstanding bill, supplementary line, etc...

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  HAIL YUSRI BIN ALIAS

  • February 22, 2023 20:15

  Customer service paling sial dalam dunia!!! X pernah balas mkn gaji buta puuuiiihhh!!!! 

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • February 23, 2023 00:24

  Hi HAIL YUSRI BIN ALIAS 

  ada masalah pada pengaktifan SIM ke?.. boleh kongsi dengan kita disini

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  SUZAIDEE BIN MOHD SHOM Superuser

  • February 23, 2023 01:10

  Salam Yusri, boleh bagi butiran apa issue anda hadapi?
  Pada pengalaman saya, Alhamdulillah setakat ni live chat / customer service Yoodo sentiasa akan respond pada pelanggan. Hanya masalah masalah utama yang kena rujuk pada pihak atasan atau Celcom (masalah network) akan mengambil masa.

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  MOHAMAD AZRUL SHAHBIN MAT YUSOF Moderator

  • February 23, 2023 03:00

  Hi Yusri.boleh perincikan masalah dihadapi?kami sedia membantu

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  WANDY BIN YUSRAN Superuser

  • February 23, 2023 04:17

  Kena check masa livechat .kalau blom masa nya ..mmg x da la org layan 😅

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