Outgoing Call Issue - Disconnection

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HEMIRNI A/P PATIMANATHAN

• January 05, 2023 10:35
• Edited

Hey guys,

Just wondering if anyone here is facing line disconnection issues? Eg, if make outgoing call, it will auto-disconnect by itself after few seconds and it's not consistent? Already checked with CS but no solutions given up till now and it has been more than 1 week after all the troubleshoots. The last I remembered facing this issue was when Celcom line was down. Came here as my last hope bfr deciding whether I should terminate this line or not ☹️

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • January 05, 2023 10:44

  Hi HEMIRNI A/P PATIMANATHAN 

  First, sorry for the bad experience.. 

  Some questions

  > Phone model? Support VoLTE?

  > Have you ask CS to reset your network? if not yet, can chat with them 

  > Try change your APN to Yoodo, can follow the steps at this link: https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings- 

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  SUZAIDEE BIN MOHD SHOM Superuser

  • January 05, 2023 13:51

  Hi Hemirni, thanks for reaching out here before you decide to terminate your line. You can try suggestions by Aslam.
  Also, you may try either reset your phone or change your SIM card.

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  BEH TONG YU Superuser

  • January 05, 2023 13:57

  Yes may be you can try to do Sim card replacement.

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  WONG MENG JIAN Superuser

  • January 05, 2023 14:51

  Have you check dashboard still got call credits?

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  FOONG RUI BIN

  • January 05, 2023 16:54

  There is somebody facing same problem recently.

  Best is to live chat with Yoodo agent to find out the issue.

   

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  HEMIRNI A/P PATIMANATHAN

  • January 06, 2023 04:56
  • Edited

  I have tried all the methods adviced except sim card replacement. But the thing is, many ppl are facing the same issues so I'm wondering will sim replacement solve the issue or is it Celcom service issue? 

  
  

  Still no concrete updates/solutions given by live chat agents yet. I've been following up for the past week and it's so frustrating. 

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