problem in outcall

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LEE KUO WEI

• January 01, 2023 11:57

why when my friend and family answer my call will show couldn't connect ? and they call back i can answer the call ?

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  BEH TONG YU Superuser

  • January 01, 2023 12:26

  Hi LEE KUO WEI, sorry for the inconvenience caused.

  Kindly report to live chat agent for further assistance.

  

   

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • January 01, 2023 12:31

  Hi LEE KUO WEI

  Sorry for the inconvenience.. may i know what phone are you using? does it have VoLTE ?.. if yes try make a call, if the VoLTE disappeared maybe there is a network problem and need to report with Yoodo Careline via Live Chat tomorrow morning or ticket at this link: https://support.yoodo.com.my/hc/en-us/requests/new

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  WANDY BIN YUSRAN Superuser

  • January 01, 2023 14:40

  try livechat nnti diorg tlg check kan

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  FOONG PENG PIAW Moderator

  • January 01, 2023 16:45

  Yes, please contact with Yoodo through live chat for troubleshooting.

  By the way, what is your current active Yoodo plan?

   

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