Spotify Add-On Not Deducted!!

MOHD WAFIUDDIN BIN ALI

November 16, 2022 14:03

hi Yoodo,

kindly advise why aar, Base Data deducted when I play Spotify at the background and not Spotify add-on while streaming on TikTok live. feel a bit loss and disappointed. please advise.

thanks,

wafie

Comments

9 comments

BEH TONG YU

November 16, 2022 14:22
Hi MOHD WAFIUDDIN BIN ALI, sorry for the inconvenience caused.

Kindly check live chat agent.
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MOHD WAFIUDDIN BIN ALI

November 17, 2022 02:02
Talked to live chat already, thanks to your advise BEH TONG YU.
They will escalate this matter and gets me updated within 24 hours(perhaps).
hope this will helps others in the future.
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Azie Community Manager

November 17, 2022 03:31
Hi MOHD WAFIUDDIN BIN ALI sorry for the inconvenience caused 🙏
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SUZAIDEE BIN MOHD SHOM

November 17, 2022 03:40
Salam Wafi. Glad that live chat can assist you on this. This happen once in a while. I'm not sure why. Happened to me before with other add on. But one great thing was that, Yoodo live chat reacted fast to my complaint and managed to rectify it.
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MOHD WAFIUDDIN BIN ALI

November 17, 2022 04:13
Azie never mind, happens already. cuma tula. seram base data dah susut separuh(purchase 20GB) tu yang jadi concern. saya suka dengar lagu while driving n walking, then I subs for spotify add-on(and other streaming add-ons). Hope can helps me reclaim back deduction on base data and replace with respective add-on instead.
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MOHD WAFIUDDIN BIN ALI

November 17, 2022 04:14
SUZAIDEE BIN MOHD SHOM can share a bit how they rectify this issue? is it reclaim back base data and deducted from add-on instead?
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SUZAIDEE BIN MOHD SHOM

November 17, 2022 06:25
Wafi, saya contact via live chat. Mereka terus siasat. Dalam masa beberapa minit selesai. Tapi saya tak ingat samada masa tu saya dapat credit atau mereka adjust balik data saya.
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MOHD WAFIUDDIN BIN ALI

November 17, 2022 06:39
SUZAIDEE BIN MOHD SHOM roger that. harap2 dapat sedikit redemption pun ok dah. by, right, penggunaan data kita ada dalam rekod yoodo kan since they in the first place provide the add-ons and automatically deducted for every usage.
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GABRIEL AIDAN ANAK RIPET

November 23, 2022 06:40
happened to me as well few month back. but yoodo's "professional" and "trained" support didn't even bother to reply to me. waste money buy add on but deduct your data anyway
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