[SOLVED]Payment has been made but activation wasnt successfully submitted

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8 comments

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    DENJAYNAVEER ASLAM BIN TANJUI

    Hi good morning ANG JIEH SHIR

    Do report to Live Chat to check your Yoodo activation, Yoodo Customer Service agents will be able to further assist you.

    You can use "Live Chat" via Yoodo apps or Yoodo website: > Head to 'HELP' tab and scroll all the way down for "Live Chat" option. 

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    BEH TONG YU

    Hi ANG JIEH SHIR, please use live chat function.

    The live chat is on the bottom of Yoodo Community website

     

    https://support.yoodo.com.my/hc/en-us?#community

     

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    SUZAIDEE BIN MOHD SHOM

    Sorry for the inconvenience. May I know is your activation for a new number or for a number from other telco? coz for new number usually activation is instantly. But if you port from other telco, process of activation can take 3-5 days. 

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    SUZAIDEE BIN MOHD SHOM

    If that's the case. you don't have to pay. But you need to contact your current telco and check with them why the port in process failed. Usually because of contract, outstanding bill, number not registered under your name (supplementary line), number not active (usually happen to prepaid number).
    You can also check with Yoodo via live chat. Sorry that if you find live chat inconvenience, but that's the best way to communicate directly with Yoodo customer service.

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    ANG JIEH SHIR

    Hi there, Thank you for responding, i have try everything, the only 1 respond i get was from the whatsapp chat which took them 45 mins to respond to my first inquiry. My following inquiries, it has been an hour, no updates.

    i have been a 2 years user i find yoodo easy to use and flexible too.

    I understand yoodo try to do everything online, but when it comes to customer service, zero efficiecy. not even a call i can make to get help.  

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    ANG JIEH SHIR

    Hi Suzaidee,

    its from other telco, yes i acknowledge it will take 1-3 working days to port in port out, but my concern is i have made payment, but yoodo reply that my activation request failed. and needed me to redo the activation process, which i concern i might need to pay second time.

    however, the money is now back in the wallet, i guess i can redo the activation process already.

    Thank you!

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    ANG JIEH SHIR

    hey there, thanks for the advise, really appreciate to have someone helpful like you around.

    yes we do make sure all is good to do actiavtion, probably there is some tech issue in the app late last night, and customer service is only available next morning from 9am-10pm.

    i actually think yoodo should have a 24hours careline, well just my opinion..

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    MOHAMAD AZRUL SHAHBIN MAT YUSOF

    Thanks for feedback Ang Jieh Shir.glad to hear your issue is solved.stay active in our yoodo community that u can share any idea or suggestion.keep in touch

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