[SOLVED]Payment has been made but activation wasnt successfully submitted
UPDATE : the amount is back in our yoodo wallet, we will redo the activation process.
I have 2 numbers just activate last night in yoodo app. at the last step, we made payment via touch n go. wallet is then top up, and then the amount is deducted.
this morning, i texted the yoodo whatsapp careline to check the status of the 2 numbers.
it tool long enough for them to reply,
"as checked that both number wasnt successfully submitted, please do submit the port in at apps : activate a sim > choose SIM physical > choose plan > choose keep my number"
What does this mean? if i redo the whole activation process, will i get charge for 2nd time?
i have ask again for advise n solution, it has been 45mins and no respond from customer service, which i find less efficient.
I hope someone can give me some advise and solution here.
Hi ANG JIEH SHIR, please use live chat function.
The live chat is on the bottom of Yoodo Community website
If that's the case. you don't have to pay. But you need to contact your current telco and check with them why the port in process failed. Usually because of contract, outstanding bill, number not registered under your name (supplementary line), number not active (usually happen to prepaid number).
You can also check with Yoodo via live chat. Sorry that if you find live chat inconvenience, but that's the best way to communicate directly with Yoodo customer service.
Hi there, Thank you for responding, i have try everything, the only 1 respond i get was from the whatsapp chat which took them 45 mins to respond to my first inquiry. My following inquiries, it has been an hour, no updates.
i have been a 2 years user i find yoodo easy to use and flexible too.
I understand yoodo try to do everything online, but when it comes to customer service, zero efficiecy. not even a call i can make to get help.
its from other telco, yes i acknowledge it will take 1-3 working days to port in port out, but my concern is i have made payment, but yoodo reply that my activation request failed. and needed me to redo the activation process, which i concern i might need to pay second time.
however, the money is now back in the wallet, i guess i can redo the activation process already.
hey there, thanks for the advise, really appreciate to have someone helpful like you around.
yes we do make sure all is good to do actiavtion, probably there is some tech issue in the app late last night, and customer service is only available next morning from 9am-10pm.
i actually think yoodo should have a 24hours careline, well just my opinion..
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