Line frequently drop to Edge.

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AHMAD AMSYAR ASYADIQ BIN SYAIFUL BAHRI

• October 23, 2022 15:24

lately Yoodo line stability is getting worse. last week the Line drop every 2-3 days but now it almost every hour.

can someone from Yoodo Technical Team explain this stability issue?

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  BEH TONG YU Superuser

  • October 23, 2022 15:34

  Hi AHMAD AMSYAR ASYADIQ BIN SYAIFUL BAHRI, may be some technical issues in your area. Do you report this issue to live chat agent?

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  AHMAD AMSYAR ASYADIQ BIN SYAIFUL BAHRI

  • October 23, 2022 15:45

  yes, I already report to Live Chat and SKMM.

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  WAN MOHD AZANMUDDINBIN WAN MANSUR

  • October 24, 2022 16:04

  Kenapa line problem mcm -. Kami bayar 60 GB RM58. Tapi line mcm hareee...kami bayar bulan ii. Tolomg solve masalh ni

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • October 25, 2022 00:47

  Assalamualaikum, selamat pagi WAN MOHD AZANMUDDINBIN WAN MANSUR 

  Maaf atas kesulitan yang dialami, sila berhubung dengan khidmat pelanggan Yoodo melalui Live Chat jam 9 pagi nanti untuk mereka mendapatkan maklumat lengkap dan bantuan teknikal. 

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  SUZAIDEE BIN MOHD SHOM Superuser

  • October 25, 2022 00:54

  Salam semua. Maaf atas segala kesulitan.
  Cara terbaik buat masa ni, korang kena buat report pada Yoodo via live chat supaya mereka maklum tentang masalah ini. Sebab setiap kawasan berlainan kualiti network dari segi kekuatan pancaran dan kapasiti network tersebut. Dari situ pihak Yoodo akan failkan laporan anda pada pihak Celcom. Dari situ harap pihak Celcom akan ambil tindakan.

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  theJeff Yoodo Staff

  • October 25, 2022 01:45

  Hi AHMAD AMSYAR ASYADIQ BIN SYAIFUL BAHRI & WAN MOHD AZANMUDDINBIN WAN MANSUR

  Welcome to our community! Sorry to hear about your line there.

  Since you've already raised a ticket, Our tech team will look into it and reply accordingly. 

  There could be various reasons why it's so, but an excellent place to start is to check the network update directly for your location. Hopefully this can be resolved soon.

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