Roaming not working in Singapore

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CHAI ING H1EN

• October 11, 2022 01:06

I have 2GB free roaming, show full coverage with Starhub in Singapore, but internet cannot be used.

Contacted live chat, followed all the steps (setting VPN, restart, tried other telco like Singtel & M1), still cannot use. My problems not solved after contacted live chat.

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • October 11, 2022 01:14

  Hello good morning CHAI ING H1EN

  I think Live Chat mean is APN.. you can follow the instructions on this link, APN setting for Android & IOS > https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-

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  CHAI ING H1EN

  • October 11, 2022 01:35

  Yes, i have set it to yoodo, and show it to the live chat (by screenshot), still cannot

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  Azie Community Manager

  • October 11, 2022 01:55

  Hi CHAI ING H1EN can you try live chat again and let them know that it's still not working for you? 

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  CHAI ING H1EN

  • October 11, 2022 02:01

  I have contacted live chat many times, solution given the same, but problem not solved, at the end i have already back to Malaysia, so i could not "test" whether can work or not anymore

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  BEH TONG YU Superuser

  • October 11, 2022 02:18

  Hi CHAI ING H1EN, sorry for the inconvenience caused. Roaming in Singapore should be no problem. Can you check again your APN setting? We give want more information from your side.

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  CHAI ING H1EN

  • October 11, 2022 02:51

  yes i checked it is "yoodo", all in small letters, and i screenshot to live chat to confirm and they told me it's right

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  SUZAIDEE BIN MOHD SHOM Superuser

  • October 12, 2022 03:13

  Chai... Let me share you my real life experience.
  I just came back from Singapore. So, the trick is... 
  Set your APN to Yoodo. If it's not working, you may need to restart your device. I had no issue to activate my roaming (Android) but my daughter having issue with her device (iOS). After I set her APN to Yoodo, it's still not working. Decided to restart the device and voila, it works. Also, try to connect with Celcom roaming partner.

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