Hooat Hooat New Year Campaign

• What is the ‘Hooat Hooat New Year ‘campaign?
• How long will this campaign run?
• What are the qualified transactions for this campaign?
• I am an existing Yoodo customer. How do I participate in this campaign?
• If I am an existing user and have more than one line, how many entries will I be entitled to?
• I am yet to be a Yoodo customer. How do I participate in this campaign?

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MNP Campaign Jan - Mar 2022

• What is Yoodo's MNP campaign?
• How long will this campaign run?
• What are the rewards for this campaign?
• I am an existing Yoodo customer. How do I participate in this campaign?
• I am yet to be a Yoodo customer. How do I participate in this campaign?
• Can I receive the reward more than one time during the campaign?

Voice Over LTE (VoLTE)

• What is VoLTE?
• What are the benefits of VoLTE?
• Will I be charged for VoLTE?
• Will VoLTE consume my mobile data allocation?
• Who is eligible to use VoLTE?
• How do I enable VoLTE on my mobile device?

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Yoodo M3 ML:BB World Championship Campaign

• What is the Yoodo M3 ML:BB World Championship Campaign?
• How long will this Campaign run?
• What is the 20GB ML:BB Add-On by Yoodo?
• I am yet to be a Yoodo customer. How do I enjoy the offer?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy the offer?
• After subscribing to the 20GB ML:BB Add-On, will it affect my main data plan?

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The Unlimited Theory Spend & Win Campaign

• What is the ‘Unlimited Theory Spend & Win’ campaign?
• How long will this campaign run?
• What are the qualified transactions for this campaign?
• I am an existing Yoodo customer. How do I participate in this campaign?
• I am yet to be a Yoodo customer, how do I participate in this campaign?
• How are the winners selected?

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Self Pick-Up Service

• What is Yoodo’s Self Pick-Up service?
• How many retail stores will be part of Yoodo’s Self Pick-Up service?
• How can I choose to collect my SIM via the Self Pick-Up service?
• What are the business hours to pick up my SIM via Self Pick-Up?
• Is Yoodo’s Self Pick-Up service available nationwide?
• Is there a charge if I order a SIM via Self Pick-Up?

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PUBG Mobile Campaign

• What is the FREE Yoodo PUBG Mobile in-game item giveaway?
• How long will this Campaign run?
• What is the 20GB PUBG Mobile Add-On by Yoodo?
• I am yet to be a Yoodo customer, how do I enjoy the offer?
• I’m a Mobile Number Portability (MNP) customer, am I eligible to enjoy the offer?
• I am a tourist and plan to use Yoodo during my holiday in Malaysia. Can I enjoy the offer?

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Tik-Tok Add-On Promo

• What is the TikTok Add-On Promo?
• How long will this promotion run?
• After the promo ends, if I no longer want to have the TikTok Add-On as part of my plan, what should I do?
• How do I enjoy this price promotion?

JENDELA

• When will the 3G shutdown take place?
• Which locations will be affected?
• Am I required to change my current SIM Card?
• How is Yoodo going to inform me of the exact time of the 3G shutdown in my area?
• How is Yoodo helping me to make the switch to 4G?
• Do I need to change my existing plan or switch to a 4G SIM card?

The Monster Returns 20GB for RM20 Promo

• What is The Monster Returns 20GB for RM20 Promo?
• How long will this Promo run?
• What are the new High-Speed Data prices?
• Who is eligible for this promo?
• How do I enjoy this Promotion?
• What happens when my plan auto renews after 23 June 2021?

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Jaringan Prihatin

• Index: General Questions
• Index: Eligibility
• Index: Registration and Redemption
• Index: Switching plans and providers
• Index: De-registration from Jaringan Prihatin
• What is the Jaringan Prihatin programme about?

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Add-Ons, Boosters, and Add-On Boosters

• How do I purchase an Add-On and how long is it valid for?
• How long does a plan/Add-On last before it expires?
• What types of Add-Ons are available?
• If I buy an Add-On for Facebook or YouTube, will I be able to track my usage for the Add-On separately?
• What's the difference between Boosters and Add-Ons?
• Will the Data/Voice/SMS bought from Boosters carry over?

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Yoodo Flash WOWchers

• What is the “Flash WOWchers” campaign?
• How do I participate in the Flash WOWchers campaign?
• Who is eligible to claim Flash WOWcher(s)?
• How many Flash WOWchers can I claim?
• How will I know if I have managed to successfully claim a Flash WOWcher?
• Where will I find my claimed Flash WOWcher(s)? When will I get my Flash WOWcher(s)?

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Voice Minute Upgrade

• What is the Voice Minute Upgrade?
• How long will I be able to enjoy the upgrade?
• How do I enjoy this upgrade?
• Can I enjoy the voice minute upgrade if I don’t subscribe to a plan with voice minutes?
• Which voice minutes apply to this upgrade?
• What happens when my plan auto renews after 16 March 2021?

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Unlimited Plan

• Why do I get a notification saying that I have used 80% or 100% of my data quota although I’m on an Unlimited plan?
• What is the Yoodo Unlimited plan?
• What’s new with Yoodo’s customisable mobile plans?
• What do I get with the Yoodo Unlimited plan?
• How many types of unlimited plans are there?
• What is the difference between the Unlimited plan and the standard plan?

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Free Calls to Befrienders & Talian Kasih helplines

• Which Befrienders helplines can I call for free?
• Which Talian Kasih helplines can I call for free?
• Do I need to have a Voice plan to make the free call?

Supporting you through COVID-19

• What is the Supporting You Through COVID-19 Initiative?
• What does Yoodo mean by “active users”?
• How do I redeem the free 1GB Data?
• I’m an existing Yoodo customer. How do I enjoy this initiative?
• How long is the validity of the free 1GB Data?
• I am a new customer. I activated my line during the initiative period. Can I redeem the free 1GB Data?

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Yoodo Rewards

• What is Yoodo Rewards?
• How do I collect the purchases?
• How do I keep track of the number of purchases I have made?
• How long is the validity of my claimable reward(s)?
• How do I redeem my free Add-On/Roaming pass?
• I have more than one line under my account, can I claim the free Add-On/Roaming Pass for another line?

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Renew Anytime

• What is Renew Anytime?
• How do I use Renew Anytime?
• Can I transfer my Data/Voice/SMS from my previous plan when I renew?
• My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
• What is the validity of the Base Data Plan with this new feature?
• What happens to the Booster I bought yesterday if I’m going to renew a plan right now? 

Roaming Bundles

• Why do I need a 3-day or a 7-day Roaming Pass?
• Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
• If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
• Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
• I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
• I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?

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Power Pass

• How long will the 12 Hour Power Pass promotion run?
• What is a Power Pass?
• How many types of Power Pass are there?
• What is the difference between the three Power Passes?
• How do I purchase a Power Pass?
• Can I purchase more than 1 type of Power Pass at a time?

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Wallet Validity (Yoodo Credit Validity)

• What is wallet validity?
• How long is my wallet validity/What is the length of the validity period of my Yoodo credit?
• I have accidentally terminated my line. Will my wallet credit be immediately terminated?
• I’m a new user with no line and my SIM hasn’t arrived yet! Will my wallet credit be forfeited immediately?
• What does Yoodo mean by "active line"? Can my wallet credit be forfeited if my line has no active plan?
• I’m in the middle of porting in and I think my wallet credit is about to expire. What should I do?

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Activation Bonus

• What is Activation Bonus?
• I already have the SIM in my hand, do I still need to order a new SIM?
• How do I get my Activation Bonus?
• Can I get the Activation Bonus more than once?
• I got a referral code from my friend. Will I get both Activation Bonus and Referral Bonus Rewards?
• When will my Activation Bonus expire?

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Refer 2 Earn

• What is Refer 2 Earn?
• How do I get the benefits of Refer 2 Earn?
• Can I get the Refer 2 Earn bonus more than once by activating more than 1 SIM?
• Is there any limit on how many people I can refer with the Refer 2 Earn program?
• Is there a limit to how much money I can earn with the Refer 2 Earn program?
• Can I refer a friend to Yoodo if I’m not an active user?

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‘Play PUBG MOBILE for Free with Yoodo’ Promotion

• What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
• How long will this Promotion run?
• Who can enjoy this Promotion?
• I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
• I am yet to be a Yoodo customer. How do I qualify for this Promotion?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?

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Roaming & IDD

• How do i change my APN settings?
• What is roaming?
• How do I activate International Roaming on my mobile phone?
• How do I manually select a network from my mobile device?
• How do I keep track of my roaming usage while I am overseas?
• How do I get help while I’m overseas?

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Find out what Yoodo offers

• Once my plan ends, how long do I have until my line gets deactivated or terminated?
• When does my plan get renewed?
• How do I customise my plan?
• How do I share a new or existing plan with my other devices?
• Can I upgrade / downgrade my plans?
• Can I cancel a plan that I've already purchased?