Supporting you through COVID-19

• What is the Supporting You Through COVID-19 Initiative?
• What does Yoodo mean by “active users”?
• How will the free 1GB Data be added to my plan?
• I’m an existing Yoodo customer. How do I enjoy this initiative?
• How long is the validity of the free 1GB Data?
• My plan renews on one of the dates mentioned. How will the 1GB Data be granted to me?

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Yoodo Rewards

• What is Yoodo Rewards?
• How do I collect the purchases?
• How do I keep track of the number of purchases I have made?
• How long is the validity of my claimable reward(s)?
• How do I redeem my free Add-on/Roaming pass?
• I have more than one line under my account, can I claim the free Add-on/Roaming Pass for another line?

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20GB for RM20 (The 2020 Monster Attacks)

• What is the 20GB for RM20 Promo?
• How long will the Promo run?
• I’m an existing Yoodo Customer. How can I enjoy this Promo? What if my plan auto-renews before the Promo begins?
• I am not a Yoodo customer yet. How do I get this offer?
• Can I purchase the 20GB Data at RM20 more than once in a month?
• I am a tourist and plan to use Yoodo during my visit to Malaysia. Can I enjoy this Promo?

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Renew Anytime

• What is Renew Anytime?
• How do I use Renew Anytime?
• Can I transfer my Data/Voice/SMS from my previous plan when I renew?
• My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
• What is the validity of the Base Data Plan with this new feature?
• What happens to the Booster I bought yesterday if I’m going to renew a plan right now? 

Roaming Bundles

• Why do I need a 3-day or a 7-day Roaming Pass?
• Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
• If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
• Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
• I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
• I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?

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Power Pass

• What is Power Pass?
• How do I purchase a Power Pass?
• How long will my Power Pass last?
• Can I purchase more than one Power Pass?
• How do I keep track of my Power Pass?
• I have a 20GB Youtube Add-on when I purchased Power Pass. Which data will be used up first?

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Wallet Validity (Yoodo Credit Validity)

• What is wallet validity?
• How long is my wallet validity/What is the length of the validity period of my Yoodo credit?
• I have accidentally terminated my line. Will my wallet credit be immediately terminated?
• I’m a new user with no line and my SIM hasn’t arrived yet! Will my wallet credit be forfeited immediately?
• What does Yoodo mean by "active line"? Can my wallet credit be forfeited if my line has no active plan?
• I’m in the middle of porting in and I think my wallet credit is about to expire. What should I do?

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Activation Bonus

• What is Activation Bonus?
• How do I get my Activation Bonus?
• Can I get the Activation Bonus more than once?
• I got a referral code from my friend. Will I get both Activation Bonus and Referral Bonus Rewards?
• When will my Activation Bonus expire?
• I have activated my new line, where is my Activation Bonus?

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'VIU Kaw Kaw' Campaign

• What is the VIU Kaw Kaw campaign?
• How long will this Campaign run?
• What is the 20GB VIU Add-On by Yoodo?
• What are the benefits of VIU Premium?
• I am yet to be a Yoodo customer, how do I enjoy the offer?
• I’m a Mobile Number Portability (MNP) customer, am I eligible to enjoy the offer?

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‘Mali Mali Ong’ Campaign

• What is the ‘Mali Mali Ong’ campaign?
• How long will this Campaign run?
• What are the qualified transactions for this Campaign?
• I am an existing Yoodo customer. What must I do to participate in this Campaign? What if my plan auto renewed before 1 Jan 2020?
• I am yet to be a Yoodo customer. How do I participate in this Campaign?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to participate?

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‘I Love Free Data’ Campaign

• What is the ‘I Love Free Data’ Campaign?
• What are the eligible Base Data Plans that will qualify for the free data allocation?
• How long will this Campaign run?
• Who can enjoy this Campaign?
• I’m an existing Yoodo customer. How can I enjoy this Campaign? What if my plan auto-renewed before the Campaign?
• I am yet to be a Yoodo customer. How do I get this offer?

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‘Play PUBG MOBILE for Free with Yoodo’ Promotion

• What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
• How long will this Promotion run?
• Who can enjoy this Promotion?
• I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
• I am yet to be a Yoodo customer. How do I qualify for this Promotion?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?

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RM20 Cash Reward when you sign up for a CIMB Lazada Prepaid Mastercard

• What will I get if I sign up for the CIMB Lazada Prepaid Mastercard?
• What do I need to do in order to get the RM20 cash rebate?
• Why haven’t I received my cash rebate from CIMB yet?
• How long will it take for me to receive the debit card?
• Can I use the CIMB Lazada Mastercard even if I don’t have the physical card yet?

FREE RM30 credits exclusively for CIMB Lazada Prepaid Mastercard users

• What is the Yoodo x CIMB Promotion?
• Who is eligible for the Yoodo x CIMB Promotion?
• What is the duration of the Yoodo x CIMB promotion?
• What will I get if I sign up with Yoodo?
• What do I need to do in order to get the RM30 cashback?
• When will I receive the Yoodo credit?

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Refer 2 Earn

• What is Refer 2 Earn?
• How do I get the benefits of Refer 2 Earn?
• Can I get the Refer 2 Earn bonus more than once by activating more than 1 SIM?
• Is there any limit on how many people I can refer with the Refer 2 Earn program?
• Is there a limit to how much money I can earn with the Refer 2 Earn program?
• Can I refer a friend to Yoodo if I’m not an active user?

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Find out what Yoodo offers

• Where can I find add-on Boosters?
• Will the Data/Voice/SMS bought from Boosters carry over?
• What's the difference between boosters and add-ons?
• Once my plan ends, how long do I have until my line gets deactivated or terminated?
• When does my plan get renewed?
• If I buy an Add-on for Facebook or YouTube, will I be able to track my usage for the add-on separately?

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Roaming & IDD

• How do i change my APN settings?
• What is roaming?
• How do I activate International Roaming on my mobile phone?
• How do I manually select a network from my mobile device?
• How do I keep track of my roaming usage while I am overseas?
• How do I get help while I’m overseas?

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