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Plans & Services
Plans & Services
Gaming Add-On RM1 promo
What is the Gaming Add-On RM1 promo?
How many times can you purchase the Gaming Add-on for RM1?
How do I enjoy this promotion?
Misi Raya Puaka
Index - General
Index - Mission 1: Activation
Index - Mission 2: Let’s Play Hantu Fast, Hantu Furious
Index - Mission 3: Purchase Add-On Boosters
Index - Mission 4: Refer Friends & Family
What is this ‘Misi Raya Puaka’ campaign about?
See all 32 articles
2X2X Experiment
What is the 2X2X Experiment Promo?
How long will this Promo run?
What are the new High-Speed Data prices?
Who is eligible for this promo?
How do I enjoy this Promotion?
What happens when my plan auto renews after 20 April 2022?
See all 8 articles
MNP Campaign Apr - Jun 2022
What is Yoodo's MNP campaign?
How long will this campaign run?
What are the rewards for this campaign?
I am an existing Yoodo customer. How do I participate in this campaign?
I am yet to be a Yoodo customer. How do I participate in this campaign?
Can I receive the reward more than one time during the campaign?
See all 7 articles
PUBG Mobile Add-On Campaign
What is the Yoodo PUBG Mobile Add-on Campaign?
How long will this Campaign run?
What is the PUBG Mobile Add-On by Yoodo?
I am yet to be a Yoodo customer. How do I enjoy the offer?
I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy the offer?
After subscribing to the 20GB PUBG Mobile Add-On, will it affect my main data plan?
See all 7 articles
Yoodo MLBB Diamond Add-On Campaign
What is the Yoodo ML:BB Diamond Add-on Campaign?
How long will this Campaign run?
What is the ML:BB Add-On by Yoodo?
I am yet to be a Yoodo customer. How do I enjoy the offer?
I’m a Mobile Number Portability (MNP) customer, am I eligible to enjoy the offer?
After subscribing to the 20GB ML:BB Add-On, will it affect my base data plan?
See all 7 articles
Voice Over LTE (VoLTE)
What is VoLTE?
What are the benefits of VoLTE?
Will I be charged for VoLTE?
Will VoLTE consume my mobile data allocation?
Who is eligible to use VoLTE?
How do I enable VoLTE on my mobile device?
See all 12 articles
Self Pick-Up Service
What is Yoodo’s Self Pick-Up service?
How many retail stores will be part of Yoodo’s Self Pick-Up service?
How can I choose to collect my SIM via the Self Pick-Up service?
What are the business hours to pick up my SIM via Self Pick-Up?
Is Yoodo’s Self Pick-Up service available nationwide?
Is there a charge if I order a SIM via Self Pick-Up?
See all 12 articles
JENDELA
When will the 3G shutdown take place?
Which locations will be affected?
Am I required to change my current SIM Card?
How is Yoodo going to inform me of the exact time of the 3G shutdown in my area?
How is Yoodo helping me to make the switch to 4G?
Do I need to change my existing plan or switch to a 4G SIM card?
Jaringan Prihatin
Index: General Questions
Index: Eligibility
Index: Registration and Redemption
Index: Switching plans and providers
Index: De-registration from Jaringan Prihatin
What is the Jaringan Prihatin programme about?
See all 73 articles
Add-Ons, Boosters, and Add-On Boosters
How do I purchase an Add-On and how long is it valid for?
How long does a plan/Add-On last before it expires?
What types of Add-Ons are available?
If I buy an Add-On for Facebook or YouTube, will I be able to track my usage for the Add-On separately?
What's the difference between Boosters and Add-Ons?
Will the Data/Voice/SMS bought from Boosters carry over?
See all 14 articles
Unlimited Plan
Why do I get a notification saying that I have used 80% or 100% of my data quota although I’m on an Unlimited plan?
What is the Yoodo Unlimited plan?
What’s new with Yoodo’s customisable mobile plans?
What do I get with the Yoodo Unlimited plan?
How many types of unlimited plans are there?
What is the difference between the Unlimited plan and the standard plan?
See all 41 articles
Free Calls to Befrienders & Talian Kasih helplines
Which Befrienders helplines can I call for free?
Which Talian Kasih helplines can I call for free?
Do I need to have a Voice plan to make the free call?
Supporting you through COVID-19
What is the Supporting You Through COVID-19 Initiative?
Which hotline numbers can I make free calls to?
Yoodo Rewards
What is Yoodo Rewards?
How do I collect the purchases?
How do I keep track of the number of purchases I have made?
How long is the validity of my claimable reward(s)?
How do I redeem my free Add-On/Roaming pass?
I have more than one line under my account, can I claim the free Add-On/Roaming Pass for another line?
See all 11 articles
Renew Anytime
What is Renew Anytime?
How do I use Renew Anytime?
Can I transfer my Data/Voice/SMS from my previous plan when I renew?
My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
What is the validity of the Base Data Plan with this new feature?
What happens to the Booster I bought yesterday if I’m going to renew a plan right now?
Roaming Bundles
Why do I need a 3-day or a 7-day Roaming Pass?
Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?
See all 7 articles
Power Pass
How long will the 12 Hour Power Pass promotion run?
What is a Power Pass?
How many types of Power Pass are there?
What is the difference between the three Power Passes?
How do I purchase a Power Pass?
Can I purchase more than 1 type of Power Pass at a time?
See all 13 articles
Wallet Validity (Yoodo Credit Validity)
What is credits validity?
How long is my credits validity/What is the length of the validity period of my Yoodo Credits?
I have accidentally terminated my line. Will my Yoodo Credits account be immediately terminated?
I’m a new user with no line and my SIM hasn’t arrived yet! Will my Yoodo Credits be forfeited immediately?
What does Yoodo mean by "active line"? Can my credits balance be forfeited if my line has no active plan?
I’m in the middle of porting in and I think my credits is about to expire. What should I do?
See all 8 articles
Activation Bonus
What is Activation Bonus?
I already have the SIM in my hand, do I still need to order a new SIM?
How do I get my Activation Bonus?
Can I get the Activation Bonus more than once?
I got a referral code from my friend. Will I get both Activation Bonus and Referral Bonus Rewards?
When will my Activation Bonus expire?
See all 8 articles
Refer 2 Earn
What is Refer 2 Earn?
How do I get the benefits of Refer 2 Earn?
Can I get the Refer 2 Earn bonus more than once by activating more than 1 SIM?
Is there any limit on how many people I can refer with the Refer 2 Earn program?
Is there a limit to how much money I can earn with the Refer 2 Earn program?
Can I refer a friend to Yoodo if I’m not an active user?
See all 33 articles
‘Play PUBG MOBILE for Free with Yoodo’ Promotion
What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
How long will this Promotion run?
Who can enjoy this Promotion?
I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
I am yet to be a Yoodo customer. How do I qualify for this Promotion?
I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?
See all 8 articles
Roaming & IDD
How do i change my APN settings?
What is roaming?
How do I activate International Roaming on my mobile phone?
How do I manually select a network from my mobile device?
How do I keep track of my roaming usage while I am overseas?
How do I get help while I’m overseas?
See all 35 articles
Find out what Yoodo offers
Once my plan ends, how long do I have until my line gets deactivated or terminated?
When does my plan get renewed?
How do I customise my plan?
How do I share a new or existing plan with my other devices?
Can I upgrade / downgrade my plans?
Can I cancel a plan that I've already purchased?
How Much?
Customise Your Plan
Roaming & IDD
Power Pass
Add-ons
Why Yoodo?
Reasons to Love Us
Rewards
I want an eSIM
Refer 2 Earn
VoLTE
Yoodo Points
Switch
Switch to Yoodo
Get a SIM
Deals
Blog
Help
Community
Order a SIM
Download Yoodo