DealTerkejut

• What is the #DealTerkejut promo?
• How many times can you purchase this #DealTerkejut promo?
• How do I enjoy this promotion?
• Can I redeem this promotion with Yoodo Points?
• Can I use the promo code after 31 August 2022?

‘AJAK, AJAK, MENANG!’ Referral Campaign

• What is the Ajak, Ajak, Menang Referral Campaign?
• How long will this campaign run?
• How does it work?
• Do I still get my standard Refer 2 Earn Program’s benefits?
• This is interesting! Can you guide me on how to get my unique Referral Code?
• What should my friends do when they receive my referral link / unique Referral Code?

See all 16 articles

VoWiFi

• What is VoWiFi?
• What is the benefit of VoWiFi?
• What are the differences between Voice HD (VoLTE) and VoWiFi?
• What are the prerequisites for customers who want to enjoy VoWiFi service? 
• How do I enable VoWiFi on my mobile device?
• Can I deactivate VoWiFi?

See all 26 articles

Gaming Add-On RM1 promo

• What is the Gaming Add-On RM1 promo?
• How many times can you purchase the Gaming Add-on for RM1?
• How do I enjoy this promotion?

Misi Raya Puaka

• Index - General
• Index - Mission 1: Activation
• Index - Mission 2: Let’s Play Hantu Fast, Hantu Furious
• Index - Mission 3: Purchase Add-On Boosters
• Index - Mission 4: Refer Friends & Family
• What is this ‘Misi Raya Puaka’ campaign about?

See all 32 articles

2X2X Experiment

• What is the 2X2X Experiment Promo?
• How long will this Promo run?
• What are the new High-Speed Data prices?
• Who is eligible for this promo?
• How do I enjoy this Promotion?
• What happens when my plan auto renews after 20 April 2022?

See all 8 articles

MNP Campaign Apr - Jun 2022

• What is Yoodo's MNP campaign?
• How long will this campaign run?
• What are the rewards for this campaign?
• I am an existing Yoodo customer. How do I participate in this campaign?
• I am yet to be a Yoodo customer. How do I participate in this campaign?
• Can I receive the reward more than one time during the campaign?

See all 7 articles

PUBG Mobile Add-On Campaign

• What is the Yoodo PUBG Mobile Add-on Campaign?
• How long will this Campaign run?
• What is the PUBG Mobile Add-On by Yoodo?
• I am yet to be a Yoodo customer. How do I enjoy the offer?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy the offer?
• After subscribing to the 20GB PUBG Mobile Add-On, will it affect my main data plan?

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Yoodo MLBB Diamond Add-On Campaign

• What is the Yoodo ML:BB Diamond Add-on Campaign?
• How long will this Campaign run?
• What is the ML:BB Add-On by Yoodo?
• I am yet to be a Yoodo customer. How do I enjoy the offer?
• I’m a Mobile Number Portability (MNP) customer, am I eligible to enjoy the offer?
• After subscribing to the 20GB ML:BB Add-On, will it affect my base data plan?

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Voice Over LTE (VoLTE)

• What is VoLTE?
• What are the benefits of VoLTE?
• Will I be charged for VoLTE?
• Will VoLTE consume my mobile data allocation?
• Who is eligible to use VoLTE?
• How do I enable VoLTE on my mobile device?

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Self Pick-Up Service

• What is Yoodo’s Self Pick-Up service?
• How many retail stores will be part of Yoodo’s Self Pick-Up service?
• How can I choose to collect my SIM via the Self Pick-Up service?
• What are the business hours to pick up my SIM via Self Pick-Up?
• Is Yoodo’s Self Pick-Up service available nationwide?
• Is there a charge if I order a SIM via Self Pick-Up?

See all 12 articles

JENDELA

• When will the 3G shutdown take place?
• Which locations will be affected?
• Am I required to change my current SIM Card?
• How is Yoodo going to inform me of the exact time of the 3G shutdown in my area?
• How is Yoodo helping me to make the switch to 4G?
• Do I need to change my existing plan or switch to a 4G SIM card?

Jaringan Prihatin

• Index: General Questions
• Index: Eligibility
• Index: Registration and Redemption
• Index: Switching plans and providers
• Index: De-registration from Jaringan Prihatin
• What is the Jaringan Prihatin programme about?

See all 73 articles

Add-Ons, Boosters, and Add-On Boosters

• How do I purchase an Add-On and how long is it valid for?
• How long does a plan/Add-On last before it expires?
• What types of Add-Ons are available?
• If I buy an Add-On for Facebook or YouTube, will I be able to track my usage for the Add-On separately?
• What's the difference between Boosters and Add-Ons?
• Will the Data/Voice/SMS bought from Boosters carry over?

See all 14 articles

Unlimited Plan

• Why do I get a notification saying that I have used 80% or 100% of my data quota although I’m on an Unlimited plan?
• What is the Yoodo Unlimited plan?
• What’s new with Yoodo’s customisable mobile plans?
• What do I get with the Yoodo Unlimited plan?
• How many types of unlimited plans are there?
• What is the difference between the Unlimited plan and the standard plan?

See all 41 articles

Yoodo Rewards

• What is Yoodo Rewards?
• How do I collect the purchases?
• How do I keep track of the number of purchases I have made?
• How long is the validity of my claimable reward(s)?
• How do I redeem my free Add-On/Roaming pass?
• I have more than one line under my account, can I claim the free Add-On/Roaming Pass for another line?

See all 11 articles

Renew Anytime

• What is Renew Anytime?
• How do I use Renew Anytime?
• Can I transfer my Data/Voice/SMS from my previous plan when I renew?
• My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
• What is the validity of the Base Data Plan with this new feature?
• What happens to the Booster I bought yesterday if I’m going to renew a plan right now? 

Roaming Bundles

• Why do I need a 3-day or a 7-day Roaming Pass?
• Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
• If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
• Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
• I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
• I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?

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Power Pass

• How long will the 12 Hour Power Pass promotion run?
• What is a Power Pass?
• How many types of Power Pass are there?
• What is the difference between the three Power Passes?
• How do I purchase a Power Pass?
• Can I purchase more than 1 type of Power Pass at a time?

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Wallet Validity (Yoodo Credit Validity)

• What is credits validity?
• How long is my credits validity/What is the length of the validity period of my Yoodo Credits?
• I have accidentally terminated my line. Will my Yoodo Credits account be immediately terminated?
• I’m a new user with no line and my SIM hasn’t arrived yet! Will my Yoodo Credits be forfeited immediately?
• What does Yoodo mean by "active line"? Can my credits balance be forfeited if my line has no active plan?
• I’m in the middle of porting in and I think my credits is about to expire. What should I do?

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Activation Bonus

• What is Activation Bonus?
• I already have the SIM in my hand, do I still need to order a new SIM?
• How do I get my Activation Bonus?
• Can I get the Activation Bonus more than once?
• I got a referral code from my friend. Will I get both Activation Bonus and Referral Bonus Rewards?
• When will my Activation Bonus expire?

See all 8 articles

Refer 2 Earn

• What is Refer 2 Earn?
• How do I get the benefits of Refer 2 Earn?
• Can I get the Refer 2 Earn bonus more than once by activating more than 1 SIM?
• Is there any limit on how many people I can refer with the Refer 2 Earn program?
• Is there a limit to how much money I can earn with the Refer 2 Earn program?
• Can I refer a friend to Yoodo if I’m not an active user?

See all 33 articles

‘Play PUBG MOBILE for Free with Yoodo’ Promotion

• What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
• How long will this Promotion run?
• Who can enjoy this Promotion?
• I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
• I am yet to be a Yoodo customer. How do I qualify for this Promotion?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?

See all 8 articles

Roaming & IDD

• How do I activate International Roaming on my mobile phone?
• What roaming plans does Yoodo have?
• What is Roam Like Home?
• Which countries is Roam Like Home available in?
• What is the validity of the Roam Like Home Pass?
• How many roaming passes can I buy at once?

See all 36 articles

Find out what Yoodo offers

• Once my plan ends, how long do I have until my line gets deactivated or terminated?
• When does my plan get renewed?
• How do I customise my plan?
• How do I share a new or existing plan with my other devices?
• Can I upgrade / downgrade my plans?
• Can I cancel a plan that I've already purchased?