Double Special EXTRA Promo

• What is the Double Special EXTRA promo?
• How long will this promotion run?
• What is the difference between the Double Special promo and the Double Special EXTRA promo?
• Who is eligible for this promo?
• How do I enjoy this promotion?
• Which data quotas apply to this promotion?

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Add-Ons Promo

• What is the Add-Ons Promo?
• How long will this promotion run?
• How do I enjoy this price promotion?
• How much will I be charged for each of these Add-Ons after the promo price ends?
• After the promo ends, if I no longer want to have these Add-Ons as part of my plan, what should I do?
• Which Add-Ons apply to this promo?

'Prosperity Huat Huat' Campaign

• What is the ‘Prosperity Huat Huat’ campaign?
• How long will this campaign run?
• How do I win the RM18 Ang Pao?
• What are the qualified transactions for this campaign?
• I am yet to be a Yoodo customer. How do I participate in this campaign?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to participate?

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Video Chat Add-Ons Promo

• What is the Video Chat Add-Ons Price Promo?
• How long will this promotion run?
• How do I enjoy this price promotion?
• How much will I be charged for each of these Add-On after the promo price ends on 31 March 2021?
• After the promo ends, if I no longer want to have these Add-Ons as part of my plan, what should I do?
• Which Add-Ons apply to this promo?

Yoodo x Libresse Campaign

• What is the Yoodo x Libresse Campaign?
• What is the duration of the campaign?
• Am I eligible if I am already a Yoodo user?
• How many times am I eligible for this promo?
• What is the sign-up process for my Yoodo SIM?

Double Special Promo

• What is the Double Special Promo?
• How long will this promotion run?
• Who is eligible for the Double Special Promo?
• How do I enjoy this promotion?
• Which data quotas apply to this promotion?
• I am not a Yoodo customer yet, how do I get this offer?

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Unlimited Plan

• What is the Yoodo Unlimited plan?
• What’s new with Yoodo’s customisable mobile plans?
• What do I get with the Yoodo Unlimited plan?
• How many types of unlimited plans are there?
• What is the difference between the Unlimited plan and the standard plan?
• How do I subscribe to an Unlimited plan?

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Free Calls to Befrienders & Talian Kasih helplines

• Which Befrienders helplines can I call for free?
• Which Talian Kasih helplines can I call for free?
• Do I need to have a Voice plan to make the free call?

Supporting you through COVID-19

• What is the Supporting You Through COVID-19 Initiative?
• What does Yoodo mean by “active users”?
• How do I redeem the free 1GB Data?
• I’m an existing Yoodo customer. How do I enjoy this initiative?
• How long is the validity of the free 1GB Data?
• I am a new customer. I activated my line during the initiative period. Can I redeem the free 1GB Data?

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Yoodo Rewards

• What is Yoodo Rewards?
• How do I collect the purchases?
• How do I keep track of the number of purchases I have made?
• How long is the validity of my claimable reward(s)?
• How do I redeem my free Add-On/Roaming pass?
• I have more than one line under my account, can I claim the free Add-On/Roaming Pass for another line?

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Renew Anytime

• What is Renew Anytime?
• How do I use Renew Anytime?
• Can I transfer my Data/Voice/SMS from my previous plan when I renew?
• My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
• What is the validity of the Base Data Plan with this new feature?
• What happens to the Booster I bought yesterday if I’m going to renew a plan right now? 

Roaming Bundles

• Why do I need a 3-day or a 7-day Roaming Pass?
• Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
• If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
• Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
• I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
• I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?

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Power Pass

• What is a Power Pass?
• How many types of Power Pass are there?
• What is the difference between the two Power Passes?
• How do I purchase a Power Pass?
• Can I purchase both types of Power Pass at a time?
• How long will my Power Pass last?

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Wallet Validity (Yoodo Credit Validity)

• What is wallet validity?
• How long is my wallet validity/What is the length of the validity period of my Yoodo credit?
• I have accidentally terminated my line. Will my wallet credit be immediately terminated?
• I’m a new user with no line and my SIM hasn’t arrived yet! Will my wallet credit be forfeited immediately?
• What does Yoodo mean by "active line"? Can my wallet credit be forfeited if my line has no active plan?
• I’m in the middle of porting in and I think my wallet credit is about to expire. What should I do?

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Activation Bonus

• What is Activation Bonus?
• I already have the SIM in my hand, do I still need to order a new SIM?
• How do I get my Activation Bonus?
• Can I get the Activation Bonus more than once?
• I got a referral code from my friend. Will I get both Activation Bonus and Referral Bonus Rewards?
• When will my Activation Bonus expire?

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Refer 2 Earn

• What is Refer 2 Earn?
• How do I get the benefits of Refer 2 Earn?
• Can I get the Refer 2 Earn bonus more than once by activating more than 1 SIM?
• Is there any limit on how many people I can refer with the Refer 2 Earn program?
• Is there a limit to how much money I can earn with the Refer 2 Earn program?
• Can I refer a friend to Yoodo if I’m not an active user?

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‘Play PUBG MOBILE for Free with Yoodo’ Promotion

• What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
• How long will this Promotion run?
• Who can enjoy this Promotion?
• I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
• I am yet to be a Yoodo customer. How do I qualify for this Promotion?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?

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Roaming & IDD

• How do i change my APN settings?
• What is roaming?
• How do I activate International Roaming on my mobile phone?
• How do I manually select a network from my mobile device?
• How do I keep track of my roaming usage while I am overseas?
• How do I get help while I’m overseas?

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Find out what Yoodo offers

• Where can I find Add-On Boosters?
• Will the Data/Voice/SMS bought from Boosters carry over?
• What's the difference between Boosters and Add-Ons?
• Once my plan ends, how long do I have until my line gets deactivated or terminated?
• When does my plan get renewed?
• If I buy an Add-On for Facebook or YouTube, will I be able to track my usage for the Add-On separately?

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