Birthday Reward

• When will this Birthday Reward promo start?
• Who is eligible to redeem the 2GB Birthday Reward?
• My birthday is in January; when can I start to redeem the 2GB Birthday Reward?
• What is the validity of the 2GB Birthday Reward data?
• How many times can I redeem the 2GB Birthday Reward?
• Will my 2GB Birthday Reward data be utilized first, or my base data?

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5G Bonus Data

• What is the 5G bonus data promotion?
• How long will this promo run?
• Who is eligible for this promo?
• How do I enjoy this promotion?
• What happens when my 5G plan auto-renews after October 31, 2023?

5G

• What is 5G?
• What are the benefits of having 5G?
• What do I need to do to access Yoodo’s 5G services?
• Am I eligible to enjoy this promotion?
• Is 5G available for iOS devices?
• Does the current Yoodo eSIM support 5G services?

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VoWiFi

• What is VoWiFi?
• What is the benefit of VoWiFi?
• What are the differences between Voice HD (VoLTE) and VoWiFi?
• What are the prerequisites for customers who want to enjoy VoWiFi service? 
• How do I enable VoWiFi on my mobile device?
• Can I deactivate VoWiFi?

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Voice Over LTE (VoLTE)

• What is VoLTE?
• What are the benefits of VoLTE?
• Will I be charged for VoLTE?
• Will VoLTE consume my mobile data allocation?
• Who is eligible to use VoLTE?
• How do I enable VoLTE on my mobile device?

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Add-Ons, Boosters, and Add-On Boosters

• How do I purchase an Add-On and how long is it valid for?
• How long does a plan/Add-On last before it expires?
• What types of Add-Ons are available?
• If I buy an Add-On for Facebook or YouTube, will I be able to track my usage for the Add-On separately?
• What's the difference between Boosters and Add-Ons?
• Will the Data/Voice/SMS bought from Boosters carry over?

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Unlimited Plan

• Why do I get a notification saying that I have used 80% or 100% of my data quota although I’m on an Unlimited plan?
• What is the Yoodo Unlimited plan?
• What’s new with Yoodo’s customisable mobile plans?
• What do I get with the Yoodo Unlimited plan?
• How many types of unlimited plans are there?
• What is the difference between the Unlimited plan and the standard plan?

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Add-Ons & Roam Like Home Pass Reward

• What is Yoodo Rewards?
• How do I collect the purchases?
• How do I keep track of the number of purchases I have made?
• How long is the validity of my claimable reward(s)?
• How do I redeem my free Add-On/Roaming pass?
• I have more than one line under my account, can I claim the free Add-On/Roaming Pass for another line?

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Renew Anytime

• What is Renew Anytime?
• How do I use Renew Anytime?
• Can I transfer my Data/Voice/SMS from my previous plan when I renew?
• My plan will auto-renew before the start of this campaign. Will I be eligible to join the campaign if I renew my plan once the campaign has started?
• What is the validity of the Base Data Plan with this new feature?
• What happens to the Booster I bought yesterday if I’m going to renew a plan right now? 

Roaming Bundles

• Why do I need a 3-day or a 7-day Roaming Pass?
• Can I deactivate or activate my 3-day/7-day Roaming Pass at will, as they last longer now?
• If I am going on a holiday for 4 days in Zone A countries, can I pre-purchase a 3-day Pass and a 1-day Pass?
• Can I purchase Roam Like Home Zone A 3-day Pass and Roam Like Home Zone B 3-day Pass together?
• I am going to Singapore today and the Philippines tomorrow. I have pre-purchased a Roam Like Home Zone A 1-day Pass and Roam Like Home Zone B 1-day Pass. How will my Pass be activated?
• I ran out of data when I’m roaming, can I re-subscribe to a new Base Data plan?

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Power Pass

• What is a Power Pass?
• How many types of Power Pass are there?
• What is the difference between the three Power Passes?
• How do I purchase a Power Pass?
• Can I purchase more than 1 type of Power Pass at a time?
• How long will my Power Pass last?

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Wallet Validity (Yoodo Credit Validity)

• What is credits validity?
• How long is my credits validity/What is the length of the validity period of my Yoodo Credits?
• I have accidentally terminated my line. Will my Yoodo Credits account be immediately terminated?
• I’m a new user with no line and my SIM hasn’t arrived yet! Will my Yoodo Credits be forfeited immediately?
• What does Yoodo mean by "active line"? Can my credits balance be forfeited if my line has no active plan?
• I’m in the middle of porting in and I think my credits is about to expire. What should I do?

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‘Play PUBG MOBILE for Free with Yoodo’ Promotion

• What is the ‘Play PUBG MOBILE for Free with Yoodo’ Promotion?
• How long will this Promotion run?
• Who can enjoy this Promotion?
• I’m an existing Yoodo customer. How can I enjoy this Promotion? What if my plan auto-renewed before 27 January 2019?
• I am yet to be a Yoodo customer. How do I qualify for this Promotion?
• I’m a Mobile Number Portability (MNP) customer. Am I eligible to enjoy this Promotion?

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Roaming & IDD

• How do I activate International Roaming on my mobile phone?
• What roaming plans does Yoodo have?
• Which countries is Roam Like Home available in?
• What is the expiry of the Roam Like Home Pass?
• What is Roam Like Home?
• How many roaming passes can I buy at once?

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Find out what Yoodo offers

• My plan is inactive, and I don’t have any WiFi connections available. Can I still renew my plan?
• Where can I obtain the bill or statement for my Yoodo plan?
• Once my plan ends, how long do I have until my line gets deactivated or terminated?
• When does my plan get renewed?
• How do I customise my plan?
• How do I share a new or existing plan with my other devices?

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