Your Yoodo account can only have a maximum of 5 lines per account. If you already have 5 lines registered to your account, you will not be able to order a new/replacement SIM on your own. Email us at support@yoodo.com.my for help.
I am unable to order a new/replacement SIM. What do I do?
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62 comments
Hi. I need a new line. How do I get a new SIM card
hi Lee Wei Seong, yoyr can order using your yoodo app or use this link
https://app.yoodo.com.my/assets/index.html
i had order 2 times already and was cancel order on status. 1st time cancel than after a week make another order same thing happened again. may i know why? don't want me to use than ok.
hi Yoodo Guest.
you can check with Live chat now before 9pm to find out why.
Hi Yoodo Guest. Can still talk to Live Chat tmr.
Cuba update dulu ke versi terkini ABDUL HAFIZ BIN MAT ALIM
ada apa-apa error message yang keluar bila nak login?
Hello, why my port in request was rejected by my current service provider. What should i do ?
Hello, why my port in request was rejected by my current service provider. What should i do ?
Hello, why my port in request was rejected by my current service provider. What should i do ?
hi i order a new sim card for replacement. bcoz my sim already terminated. if my new sim arrived can i use my old number at new sim card?
Hi MUHAMMAD SYAQIMAN BIN SIDEK, you have to choose new number.
Hi NUR AMALIN NADYRA BINTI OMAR, contact old telco and ask why your port in rejected and then try again port in to Yoodo.
Hi, error message keeps popping up whenever I tried to complete my order. Couldn't complete my order since yesterday.
Hi guest can try order sim from yoodo web site
Simcard anak sy hilang..tadi sy dh chat dekat live chat..dia suruh sy dapatkn new simcard then huat replacement card tapi tak boleh..failed..takkan nk buat suspended..nanti plan yg lama semua hilang kan..takkan kena buat plan baru
Salam Izhar, yup anda kena 'supend line'. Untuk suspend line boleh dibuat via Yoodo app atau hubungi Yoodo via live chat.
JANGAN terminate. Kalau terminate line akan deactivate. Hanya suspend line dan lepas tu buat SIM replacement. Kalau nak proses cepat, boleh dapatkan Yoodo SIM di mana mana 99speedmart. Jika tak kena order SIM dan tunggu pihak Yoodo hantar SIM yang baru.
Ye encik zaidee..sy dah try suspend line still failed jugak..saya dh beli sim baru..mcm mana kalo sy nk no lama?plan lama mcm mana pulak?
Ye encik zaidee..sy dah try suspend line still failed jugak..saya dh beli sim baru..mcm mana kalo sy nk no lama?plan lama mcm mana pulak?
Ok, kalau gagal untuk suspend line. Kena contact live chat untuk bantuan. Butang live chat ada dibawah laman web Yoodo atau pun jika guna Yoodo app:
Yoodo app > Help > Live Chat (scroll di bahagain bawah)
InsyaAllah live chat boleh bantu untuk suspend line. Tapi kena contact esok pagi ye. 9 pagi baru live chat bekerja.
Oklah thanks encik zaidee..esok sy akn contact through live chat
Harap issue encik dapat siselesaikan oleh live chat nanti.
Salam IZHAR, kalau dah ada SIM terus boleh replace SIM tak payah suspend
Ada apa-apa error mesej yang keluar semasa buat proses replacement?
Sorry we cannot proceed
Dah try lagi pagi ni?
Sy dh try still tak blh..chat dkt live chat..dia ckp tunggu dpt email..sy tanya tunggu brp lama..dia ckp stngah jam guna sim baru
Ooh dah hubungi live chat. Harap live chat dapat selesaikan masalah ni.
Lama sgt nk tunggu ni
Bila nk settle ni pon tk tahu
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