Your Yoodo account can only have a maximum of 5 lines per account. If you already have 5 lines registered to your account, you will not be able to order a new/replacement SIM on your own. Email us at support@yoodo.com.my for help.
I am unable to order a new/replacement SIM. What do I do?
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61 comments
Hello, why my port in request was rejected by my current service provider. What should i do ?
Hi. I've changed my mobile device recently and requested an eSIM replacement. I have yet to receive any email for the QR code. Can please check as it has been 2 weeks already. Thanks.
hi , im new and already 2 time i order new sim number , after that reply notification "your last order is cancelled" help me.
Sorry we cannot proceed
Sy dh try still tak blh..chat dkt live chat..dia ckp tunggu dpt email..sy tanya tunggu brp lama..dia ckp stngah jam guna sim baru
Lama sgt nk tunggu ni
hi . i want replace my esim . but when i request . the bar code not send to my email
Hi MUHAMMAD AKMAL HAFIZAN BIN MUSTAFFA. Do check with Live Chat tomorrow.
Dah try check dalam spam folder?
Hi Melissa,
You may need to contact Yoodo via live chat. Just go to Yoodo website and scroll to the bottom and feom there you can see Live Chat button.
Or
From Yoodo app
Yoodo app > help > live chat (scroll to the bottom)
hi , im new and already 2 time i order new sim number , after that reply notification "your last order is cancelled" help me.
hi , im new and already 2 time i order new sim number , after that reply notification "your last order is cancelled" help me.
hi Lee Wei Seong, yoyr can order using your yoodo app or use this link
https://app.yoodo.com.my/assets/index.html
Hi Yoodo Guest. Do contact Live chat, they will help you to check.
Kenapa tak boleh nak replace sim?
Kenapa tak boleh nak replace sim?
Hi MUHAMMAD NURAIKEEM NASLYN BINNASPURUSMAN!
Maksudnya x boleh nak order SIM baru ke?
Salam Nuraikeem, please contact Yoodo via live chat. Tapi pelik juga kenapa tak boleh.
Bukan tak boleh order sim baru. Okey mcm ni. Nombor lama saya dah terminated. Okey. Pastu saya nak topup tapi dpt nombor baru yg saya tak de pun sim tuh. Pastu saya order laa sim baru. Lepas dah sampai tuh. Saya buat replace sim. Tapi tak boleh
Kalau line dah terminate means tak boleh nak active guna number sama lagi ya?
Hi, Sorry for any inconvenience caused. You may need to contact Yoodo live chat for details explanation regarding this matter. Just click on the live chat button at the bottom of Yoodo website
ada apa-apa error message yang keluar bila nak login?
hi i order a new sim card for replacement. bcoz my sim already terminated. if my new sim arrived can i use my old number at new sim card?
Hello, why my port in request was rejected by my current service provider. What should i do ?
Hi NUR AMALIN NADYRA BINTI OMAR, contact old telco and ask why your port in rejected and then try again port in to Yoodo.
Hi, error message keeps popping up whenever I tried to complete my order. Couldn't complete my order since yesterday.
Hi guest can try order sim from yoodo web site
Simcard anak sy hilang..tadi sy dh chat dekat live chat..dia suruh sy dapatkn new simcard then huat replacement card tapi tak boleh..failed..takkan nk buat suspended..nanti plan yg lama semua hilang kan..takkan kena buat plan baru
Salam Izhar, yup anda kena 'supend line'. Untuk suspend line boleh dibuat via Yoodo app atau hubungi Yoodo via live chat.
JANGAN terminate. Kalau terminate line akan deactivate. Hanya suspend line dan lepas tu buat SIM replacement. Kalau nak proses cepat, boleh dapatkan Yoodo SIM di mana mana 99speedmart. Jika tak kena order SIM dan tunggu pihak Yoodo hantar SIM yang baru.
Ye encik zaidee..sy dah try suspend line still failed jugak..saya dh beli sim baru..mcm mana kalo sy nk no lama?plan lama mcm mana pulak?
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