You can check on the below prerequisites:
- Ensure that you are VoLTE active
- Ensure that your device supports Yoodo VoWiFi service
- Ensure your device has been upgraded to the latest firmware
- VoLTE is switched ON in the device settings (Steps to enable VoWiFi may differ subject to device models)
- Ensure that VoWIFI or ‘Wi-Fi calling’ is enabled on your device
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