We're sorry to see you go! To port out, just go to your preferred telco and mention that you want to port in with them. They will process it and send the request to us. Once we get the request, we will send you an email to confirm your port out. Please open the email in your browser, then click Yes to confirm.
I want to port out, what is the process to do so?
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32 comments
How long the port out email valid?
Not so sure MOHAMAD RAZIFBNOMAR. Contact Yoodo live chat first to correct you name. Then go to your new telco to apply mnp. Takut nanti port out reject sebab nama tak sama dengan kad pengenalan.
MOHAMAD RAZIFBNOMAR Hi there! The email valid for 6 hours. Do open and respond to the email through browser ya. Thank you.
My porting request has been denied. what happen when i port out my number after 6 hours? Do i have to go back to the telco that i want to port in to submit the request?
Try to live chat to check why your port out rejected. Do you reply port out email from Yoodo? Reply email using chrome browser.
If port out all the credit inside Yoodo wallet will be forfeited?
Hi Wei..No, the credits will not forfeited, it will stay in your Yoodo wallet..no worrie :)
I have 3 yoodo number under 1 account. I need to port out 1 of ot. Is it considered as a sub-line or can i just port it out like normal?
Hi NURATIKAH BINTI DARWESHH, yes you can port out anytime and its not considered as a sub line :)
Don't forget to check your email. Yoodo will send Port out email not sms.
pastikan email yang di lihat sama seperti yang di daftarkan semasa mendaftar yoodo dulu.
Thank you for all the information above.
You are welcome MUHAMMAD NORHIDA'EN BIN ABDUL WAHID
Da accept kt email tp rejected? Sila bantu sy plzz
Cuba hubungi yoodo livechat untuk betulkan nama lepas tu Cuba lagi untuk port out MUHAMMAD ALIFF HAZIQBIN TARMIZI. Haziq Dan Bin tu takda jarak. Boleh pergi semula ke telco baru until ulang semula prose's Port in.
Some1 help me..its said port in rejected..what should i do
Some1 help me..its said port in rejected..what should i do
Hai NORAZRA BINTIMOHAMED AKRAM, Welcome to Yoodo Community. Try contact Yoodo Live chat tomorrow to correct your name. No space between Binti and Mohamed. Maybe your port in failed because your name not same like IC.
Name on IC had to be the same when port in. Sometime when u scan your IC. the space missing.
try live chat for help tmr.
Name on IC had to be the same when port in. Sometime when u scan your IC. the space missing.
try live chat for help tmr.
Name on IC had to be the same when port in. Sometime when u scan your IC. the space missing.
try live chat for help tmr.
I plan to stop renewal and then port out from yoodo. Can I still port out when there is no active plan?
Hi SIN KEY TECK, i think you need active plan if your want port out from Yoodo. You can port out before your current plan end. Or you can buy only sms plan rm3 and apply for mnp at your new telco.
Sama juga kalau nak port out dari Yoodo.
Saya dh reply email yoodo utk confirmation port out tu tapi xde respon valid ke tak
Suhaimi
Cuba Live Chat customer service tanya
Hai MUHAMMAD SUHAIMI, port out dari yoodo gagal ke?
Kalau gagal boleh cuba hubungi Yoodo Live Chat tanya sebab port out gagal.
I got the port out email and I clicked ‘Yes’. Then it says ‘Your port-out request has been acknowledged’. So does this mean it’s successful or have to wait for another confirmation?
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