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I’m currently on a physical SIM but I would like to switch to an eSIM using my existing line. How do I do it?

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Permanently deleted user
  • Updated

Everything is done in the app. Under the main menu, go to Activate a SIM > select eSIM > Replace an existing SIM

This also applies if you have lost your device using eSIM and need a replacement eSIM.

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  • Avatar
    MOHD MAAROF BINNAJAMUDIN

    Hi NUR ATHIRAH BINTI ROZLI..dh berjaya ke tukar ke esim... betul langganan tidak terbatal jika penukaran dr sim fizikal ke esim 😊

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    NUR ATHIRAH BINTI ROZLI

    saya masih belum berjaya tukar ke esim, masih belum terima email qr code dari yoodo. cuba beberapa kali pun masih tiada email huhu

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    DENJAY NAVEER ASLAM BIN TANJUI

    Hi NUR ATHIRAH BINTI ROZLI

    Kena hubungi khidmat pelanggan Yoodo untuk memohon esim sekarang ni, dulu tak payah tapi sekarang kena hubungi. Memandangkan Live Chat dah off malam ni so esok pagi cik jumpa Live Chat ya.

     

    Live Chat operasi setiap hari;

    Isnin - Jumaat : 9am - 9pm

    Sabtu - Ahad & cuti umum : 9am - 6pm

    Pergi > https://support.yoodo.com.my/hc/ms?#community > skroll ke bawah sekali cari LIVE CHAT > tekan Live Chat dan mulakan chat dengan khidmat pelanggan Yoodo

     

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    NUR ATHIRAH BINTI ROZLI

    baikk, esok saya akan hubungi live chat! terima kasih atas infonya <3

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  • Avatar
    Permanently deleted user

    Hai, saya nak convert physical sim to esim. Ada kena spend beberapa RM ke untuk dptkan esim tu?

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    MOHD MAAROF BINNAJAMUDIN

    Hi salam MOHAMAD AKIF IRWAN BIN MOHD AZANI..

    Sebelum replace ke esim pastikan phone suport esim ya

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    Permanently deleted user

    Peranti saya support esim. Cuma nk tanya, ada apa2 bayaran ke kalau nak buat esim.

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  • Avatar
    MOHD MAAROF BINNAJAMUDIN
    • Edited

    Tiada cas untuk pertukaran esim..just order sim baru nanti replace to esim masuk emei sim yg baru..

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  • Avatar
    SUZAIDEE BIN MOHD SHOM

    Nak tukar eSIM percuma sahaja. Hanya perlu pergi ke Yoodo app > menu > Activate a SIM > eSIM > Replace an existing SIM

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    DENJAY NAVEER ASLAM BIN TANJUI

    Maklumat lanjut dan model phone support esim Yoodo boleh buka link ini> https://www.yoodo.com.my/esim/?lang=ms

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  • Avatar
    MOHDFAIZAL BINMOHD OMAR

    Berapa lama untuk aktifkan fizikal sim dari esim.

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    SUZAIDEE BIN MOHD SHOM

    Salam Mohd Faizal. Adakah ini nombor MNP atau nombor Yoodo? Jika MNP kena tunggu 3-5 hari bekerja. Jika nombor Yoodo, sepatutnya pengaktifan on the spot. Jika ada masalah, boleh hubungi Yoodo via Live Chat.

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    MOHD MAAROF BINNAJAMUDIN

    Hi MOHDFAIZAL BINMOHD OMAR
    Replace sim biasa on the spot..jika berlaku kelewatan sila contact live chat untuk bantuan..

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