I’m currently on a physical SIM but I would like to switch to an eSIM using my existing line. How do I do it?

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15 comments

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    PRASATH A/LGANDII NATHEN

    Looking forward to this feature being activated for existing users! Come on guys... I am confident you guys could make it happen sooner than later! :)

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    Julia Yoodo Staff

    HI PRASATH A/LGANDII NATHEN

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    AZHAO BIN ADLY AZAMIN

    Yes yes couldnt wait !!!

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    PRASATH A/LGANDII NATHEN

    Hey team, it has been over a month since eSIM was offered, exclusively for new sign ups only. What is stopping you guys from opening it up to existing users? After all, during the test phase, it was the existing users whom were part of the trial. So what is the showstopper now? This feature is very useful to me as it allows me to have my personal and business number in the same phone. Would be great if you could get this rolled out sooner than later. 

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    SEBASTIAN ANAKAPENG

    Im still waiting for the esim conversion for existing customer.. Taking quite a long time now. XOX already implemented esim for existing customer and port in customer

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    theJeff Community Manager

    hi SEBASTIAN ANAKAPENG, yup you're right! but we're working really hard to make it available really soon! 

    Stay tuned ya! :)

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    TANG WEI CHIAN

    Yes, now existing users can switch from physical SIM to eSim! Just head to AppStore and download the latest Yoodo app (V2.2.2). Then go to Activate a SIM, choose eSIM and follow the onscreen instructions. I just changed mine! Yooho! Yoodo! 

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    PRASATH A/LGANDII NATHEN

    Finally! Great to know. Thanks Yoodo...

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    GAN SOK SIANG

    I’ve updated the yoodo app today and switched my physical yoodo SIM to eSIM. It was confusing at first as both lines on my XR appeared to be tagged to my yoodo number (primary was phone, sms; secondary was data). I figured it’s due to the physical SIM still inside the phone during the switch.
    So just turn the phone off, remove the SIM and when you turn the phone back on, all of plans (phone, text, data, add-ons) will appear for the eSIM alone. Good luck!

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    theJeff Community Manager

    Thanks for the update GAN SOK SIANG! I'm that helps the rest who are trying a well 

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    SEBASTIAN ANAKAPENG

    Did mine just now. Finally i can convert my physical sim to esim now. Good work Yoodo!

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    theJeff Community Manager

    nice! SEBASTIAN ANAKAPENG

    I actually did mine OTW to SG, while on the bridge.. haha great that it's fast and east, just wanted to use RLH when we were there :D

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    TANASEGARAN A/LKUPPUSAMY

    Yesss. Managed to switch to esim. But please make sure you have active internet or wifi once ur activating the esim cause ur sim card would be deactivated immediately and without wifi esim cant be activated.

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    MOHD SALLEHUDDIN BIN ZAIDY

    does that mean that I could NOT use the same number and plan for both my phone and ipad?

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    IRUHAN BIN SININ

    Can i port in to esim directly from other telco or i must port in to physical sim first and switch it to esim later? Please help me

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