My line got suspended because my selfie did not match with my ID picture after I activated my SIM. Will I still get credit in my wallet?

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18 comments

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    HANYMA BINTI MOHAMMED

    Suspended

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    WONG YUEN SERN Superuser

    Please Live Chat with the Yoodo agents to find out why your account is suspended. Without much info, very difficult for the community users to provide you with further help because there can be many reasons as to why your account is suspended.

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    LIM SOOK POOI

    What can i do if my line was suspended?

     

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    You need to contact live chat agent, scroll down to the bottom app.

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    FAIZUL BIN MOHD DOM Superuser

    Hi Lim, please contact Yoodo staff for assistance thru livechat @ submit ticket. Yoodo not suspend any account w/o reason.ask & clarify to them..

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    WONG YUEN SERN Superuser

    Hi @Lim, best is to Live Chat with Yoodo's agents to find out what happened to your line.

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    SKANDAR BIIMOHAMED SA6R

    My line is suspend what i can do it pleas help tq

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    WONG YUEN SERN Superuser

    SKANDAR BIIMOHAMED SA6R please live chat with Yoodo's agent tomorrow at 9am or submit a ticket (scroll below) to check what happened to your line. At the same time, you could also ask them to update your profile name because it doesn't really look right.

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Yes, your line may being suspended because of incorrect information of your profile. Do contact live chat agent tomorrow morning.

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    RAMLI BIN SAMAD

    My line is suspend what i can do it please help tq

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    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Contact live chat agent. They will help you.

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    HATIFI AZIM BIN HAMZAH Superuser

    Esok antara jam 9 pagi dan 6 petang, sila berhubung dengan ejen Yoodo melalui BicaraLangsung (LiveChat)

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    NORDIN BIN SARI

    Does live chat available on saturday and sunday?

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    theJeff Community Manager

    NORDIN BIN SARI yup, they're available every day, 

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    NORKAMISAH BINTITAIPI

    My line was suspanded.. What happend actually ?.. Can i got back my plan ? It was 7days already..

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi NORKAMISAH BINTITAIPI, no worries you can get your plan.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Please reply the email you receive from Yoodo ok, read carefully and follow the instructions.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Or for more clarification you can contact Yoodo Live Chat from 9 am onwards to assist you further.

     

    How to Live Chat:

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