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My line got suspended because my selfie did not match with my ID picture after I activated my SIM. Will I still get credit in my wallet ?

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9 comments

  • Avatar
    HANYMA BINTI MOHAMMED

    Suspended

  • Avatar
    WONG YUEN SERN

    Please Live Chat with the Yoodo agents to find out why your account is suspended. Without much info, very difficult for the community users to provide you with further help because there can be many reasons as to why your account is suspended.

  • Avatar
    LIM SOOK POOI

    What can i do if my line was suspended?

     

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    You need to contact live chat agent, scroll down to the bottom app.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Lim, please contact Yoodo staff for assistance thru livechat @ submit ticket. Yoodo not suspend any account w/o reason.ask & clarify to them..

  • Avatar
    WONG YUEN SERN

    Hi @Lim, best is to Live Chat with Yoodo's agents to find out what happened to your line.

  • Avatar
    SKANDAR BIIMOHAMED SA6R

    My line is suspend what i can do it pleas help tq

  • Avatar
    WONG YUEN SERN

    SKANDAR BIIMOHAMED SA6R please live chat with Yoodo's agent tomorrow at 9am or submit a ticket (scroll below) to check what happened to your line. At the same time, you could also ask them to update your profile name because it doesn't really look right.

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Yes, your line may being suspended because of incorrect information of your profile. Do contact live chat agent tomorrow morning.

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