Once my plan ends, how long do I have until my line gets deactivated or terminated?

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25 comments

  • Avatar
    TO_BE_DEFINED

    Let's say the SIM has been deactivated for 180 days. Can I reactivate with the same SIM card again? (it's fine with different number)

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Where do u get the 180 days ?

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    WONG YUEN SERN Superuser

    This is actually a good question. Can save on getting new sim cards if previous Yoodo sim cards can be reactivated with new numbers.

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    FAIZUL BIN MOHD DOM Superuser

    I dont think so, each sim have their own serial number..Once, u activated it. It cant be recycleable again..

  • Avatar
    theJeff Community Manager

    Actually, it doesn't matter how long the time period but Once it's deactivated, you can't re-use the SIM card again :)

  • Avatar
    MUHAMMAD AZIM BIN MOSMAN

    if a ported in number? it will be terminated?!!!!

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    MUHAMMAD AZIM BIN MOSMAN

    if a ported in number? it will be terminated?!!!!

  • Avatar
    CHANGKI BINTI AWANG ANAK

    To azim...Not quite really understand you question, sorry..but let me guesst, fyi if u want to port in to other telco you must have a active number, done billing, no contract etc whatsoever that need & it will not terminated your number, but change you to different telco...hope can answer your question :D

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Same condition lorr..whether new number @ port in number. After 60days inactive state, number will be terminated.

  • Avatar
    MUHAMMAD AZIM BIN MOSMAN

    like this. I have a Celcom Prepaid SIM card, then I ported it in to Yoodo. So after 60 days... Those ported number will be terminated? Need explaination

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    WONG YUEN SERN Superuser

    To port in to Yoodo, you must have subscribed to a plan. So that plan will be active for 30 days. If you leave auto renew on, your selected plan will auto renew every 30 days. If you turn off auto renew, starting from day 31, your line will be inactive but you can still receive calls and smses. This inactive period lasts for 60 days. If you still did not subscribe to a new plan within these 60 days, on day 61 your line will be terminated and you won't be able to recover back your number.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Thanks Wong for details explanation.. .mine given just simple & short..Haha

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    CHANGKI BINTI AWANG ANAK

    u just simple & short..my answer pula run out of topic @ keluar tajuk hahaha

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    WONG YEEN MAN

    Can I simply top up the credit to avoid termination or must I subscribe a new plan?

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    WONG YUEN SERN Superuser

    You have to subscribe to a new plan to avoid termination of your line. You can subscribe to the cheapest plan which is RM3 for 50 smses.

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    Lee Chee Way

    will the line have interfered during 60 days without subscribing any plan? I have faced some of the issues that cannot receive the calls from my friends and the friends of mine can not call me for quite a long time.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    @Lee...it should be no problem to receive call or sms during grace period. You need to check with customer care..hope it will be fine.

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    TO_BE_DEFINED

    How to turn off auto renew?

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    WONG YUEN SERN Superuser

    At the Dashboard, tap on "Change" under "Your Plan". Slide the auto-renew slider to "OFF".

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    TAN CHELL FONG

    If reactivate more 60day or 3 months, when we active back can we used same number?

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    theJeff Community Manager

    Hi TAN CHELL FONG, nop. Once your account is deactivated, you can't get the same phone number anymore :)

  • Avatar
    WONG YUEN SERN Superuser

    Hi Tan, you can keep your number for long term just by auto renewing it for 50 sms for RM3 every 30 days.

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    TAN SIEW PEI

    Because I turned off the auto-renewal function and thus did not subscribed to any plan, my line have been terminated after certain period (60 days), I understand that the SIM card cannot be use anymore, but can I request to get back the same number or recover the terminated number with another replacement SIM card? If answer if no then will I have to start all over again like first time to request a new number, register my new SIM card and debit card again? Because I can see now that my previous payment method using debit card have removed.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi TAN SIEW PEI, we cant say No or Yes because doesn't have experience with this before, maybe you can get advise from agents Yoodo via Live Chat.

     

    How to Live Chat:

  • Avatar
    MOHD KHADIM BINSAMSUDIN

    do i need wifi to renew the plan within 60 days grace period?

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