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I can use my card to pay for other e-commerce services, but my payment failed with Yoodo. Why?

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31 comments

  • Avatar
    theJeff Community Manager

    If your payment failed, please do call up your bank to check and update them on what you're attempting to do. At times they need to just re-enable that debit card for online purchasing.

    Do get in touch with our agents via Live Chat if the problem still persists ya MUHAMMAD 'AMMAR SYAHMIBIN MD SADAKAH? Thanks and looking forward to having you onboard :)

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    MUHAMMAD ZULHILMIBIN ROSLAN

    Mengarut.. dah byk kali update payment.. tp tkleh activate simkad.. live chat ckp tkde transaction...

  • Avatar
    theJeff Community Manager

    Hi MUHAMMAD ZULHILMIBIN ROSLAN, dah byk kali update payment bermaksud? Encik sudah hubungi bank untuk aktifkan kad debit ke Encik sudah membuat bayaran di Yoodo? Jika sudah buat bayaran, sudah terima invoice dari kami? 

    Tanya kerana sytem akan hantar Invoice serta merta apabila membuat sebarang bayaran di Yoodo. Jika ini adalah masaalah pembayaran melalui kad debit, maka Live Chat memang betul, tidak boleh buat bayaran sehingga pihak bank melepaskan sekatan itu.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Yes, Setiap transaksi bayaran yg berjaya pihak Yoodo akan hantar invoice thru email dan juga notifications dlm app. Maybe Zulhilmi boleh cross check ya. Namun, sy bersetuju process mengaktifkan kad debit ni agak rumit..pengalaman saya terpaksa cuba 2kad debit berlainan dan akhirnya berjaya..fuhhh.

  • Avatar
    WAN MOHD ZAMRI BINWAN OTHMAN

    Why no never request TAC during payment?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    WAN MOHD ZAMRI BINWAN OTHMAN, you mean not receiving MSOC code?

  • Avatar
    WAN MOHD ZAMRI BINWAN OTHMAN

    Maksud nanti buat payment(topup) kira terus debit/kredit tanpa minta TAC

  • Avatar
    theJeff Community Manager

    Hi WAN MOHD ZAMRI BINWAN OTHMAN, Yoodo uses token payment system, same like Netflix/Grab etc. Where you only authorize your payment option once, and your future purchases (or auto-renewals) happen as you've selected without the need to reauthorize or authenticate again.

    This is one of the unique selling points of our service :)

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    WAN MOHD ZAMRI BINWAN OTHMAN

    Ok tq

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    To avoid any problem in future, for debit card please ensure that you have enough credit/money balance in your bank's account.

    :)

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    MUHAMMAD SYAHMI BINAMINUDIN

    Using card is complicated. I recommend to use PayPal.

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    AHMAD KHAIDHIR BIN JUSOH

    Good info

  • Avatar
    WONG MENG JIAN

    After few times tried with booster, I confirmed that PayPal did charges 1% of Yoodo payable amounts.

    But PayPal payment is very easy and hassle-free, quite worth for it.

  • Avatar
    NURUL FARAHIN BINTI MOHAMAD

    Kenapa bila saya nk buat pembayaran,xboleh..dia tulis your order fail?

  • Avatar
    WONG YUEN SERN

    Hi Nurul, mungkin boleh Live Chat dgn ejen Yoodo utk semak knp order failed. Kene tahu failed sebab bank atau Yoodo. Mungkin kene check kad debit/kredit tu dah activate utk e-commerce usage ke tak.

     

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    NURUL FARAHIN BINTI MOHAMAD sila pastikan kad debit anda telah diaktifkan e-commerce dan mempunyai baki mencukupi.

  • Avatar
    TAN KOH HONG

    Hi Customer Service In-charge person , I just received my Sim card today , and i when thru all the process to activate the Sim Card 

    At this step " Add Card " after input all my card info ( MAYBANK DEBIT )

    I was then transfer to my browser " assets.braintreegateway.com ..... "  and it stuck there with blank page , the page was finish loaded and nothing shown. 

    Can i know how to solve this? browser problem? apps problem? link problem? bank problem? 
    ( my account has less than rm100 but i believe this was not the cause as the webpage was blank )

    Then i switch back to my apps , and click " Add Card " again , it just go to browser again with another webpage and same thing finish load with blank page.

    I do found that someone has this problem as well , hope to hear from you. 

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hi robin, it's seem your browser may have problem. Can you try open maybank web via browser?

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    CHANGKI BINTI AWANG ANAK

    U need to call your bank for make debit online payment to a new merchant. Just said to them activating your e-commerce and debit online to telco Yoodo & update your phone number to receive MSOS code sms.

  • Avatar
    TAN KOH HONG

    Hi Ariffin and Changki , i called Maybank CS and the transaction approved . Thanks alot for fast reply.

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Nice. Welcome aboard.

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    TUKIJO

    Knpa klau pakai ambank tak dpt bayar

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    TUKIJO

    Macam mn mau tambah ke my wallet kita

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hye Tukijo, buat masa ini tiada fungsi untuk tambah nilai kredit pada wallet yoodo kerana masih belum berfungsi sepenuhnya & masihpada versi 1.0. Akan datang fungsi wallet ini akan di upgrade oleh pihak yoodo untuk memudahkan pengguna2.

  • Avatar
    WONG YUEN SERN

    Cuba panggil ambank dan bagi tau nak buat transaksi online dgn Yoodo.

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    GOH YANG FAN

    Can we bind the payment methods with Boost App?

  • Avatar
    GOH YANG FAN

    Can we bind the payment methods with Boost App?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    I'm afraid boost cannot be use as a payment at the moment.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Not yet boosted. 😂
    Current available payment method by debit/credit card & PayPal. Internet banking coming very soooon. Stay tuned!

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