For prepaid users, make sure your line is active. Top up your credit, then submit your port out request again.
For postpaid users, follow this checklist before submitting your port our request again:
a) Make sure your line is active
b) If you are the main line holder, remove any supplementary lines from your account
c) If you are a supplementary line holder, remove your line from the main account
d) Make sure to settle all outstanding bills with your current service provider
Why did my port in fail?
Comments
102 comments
My port in request was rejected by my current service provider. I guess, I forgot to confirm my request to leave my old line. So what should I do next?
My port in request was rejected by my current service provider. I guess, I forgot to confirm my request to leave my old line. So what should I do next?
My port in request was rejected by my current service provider. What should I do next?
MUHAMMAD ZUFAR BNMISRIPIN
re-do your port-in request with umobile.
then, register again with yoodo.
don't forget to enter this promo code & you'll get 7GB of data internet from yoodo.
Can someone help? Port In Failed
please contact Yoodo livechat to understand reason of rejected.
Possible of reasons, wrong name/IC number during scan/registered.
unsettled payment of postpaid plan, inactive prepaid plan, sublines with main principle.
Insert promo code eobrl1022 during next MNP (Keep Your Number) again.
Nama kalau tertinggal bin/binti pun tak boleh port in jugak ke?
Hi MOHD IQMAL HAIQAL MOHD ZULKIFLI
Ya, kena ikut nama lengkap seperti dalam kad pengenalan anda.
Yes...rasenya kne betulkan dulu nama dulu dgn telco lama..boleh try live chat untuk maklumat lanjut..
ya betul, ikut nama berdaftar dengan telco lama, termasuk salah ejaan atau kurang nama penuh.
Sila melawat cawagan telco lama untuk membetulkan ejaan nama penuh sebelum MNP lagi.
Hello, i already give request to port out from my current telco. But till now i still haven't received any sms about port out. Any solution for this?
Hi Yoodo Guest.
Welcome to Yoodo...
Please contact your current telco customer service regarding the portout confirmation SMS. You also can talk with Yoodo Customer support via Live Chat for your MNP status ya... Thank you...
Go to apps or Yoodo website https://www yoodo.com.my, Live Chat button located at 👇
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