For prepaid users, make sure your line is active. Top up your credit, then submit your port out request again.
For postpaid users, follow this checklist before submitting your port our request again:
a) Make sure your line is active
b) If you are the main line holder, remove any supplementary lines from your account
c) If you are a supplementary line holder, remove your line from the main account
d) Make sure to settle all outstanding bills with your current service provider
Why did my port in fail?
Comments
96 comments
My port in request was rejected by my current service provider. I guess, I forgot to confirm my request to leave my old line. So what should I do next?
My port in request was rejected by my current service provider. I guess, I forgot to confirm my request to leave my old line. So what should I do next?
My port in request was rejected by my current service provider. What should I do next?
MUHAMMAD ZUFAR BNMISRIPIN
re-do your port-in request with umobile.
then, register again with yoodo.
don't forget to enter this promo code & you'll get 7GB of data internet from yoodo.
Can someone help? Port In Failed
please contact Yoodo livechat to understand reason of rejected.
Possible of reasons, wrong name/IC number during scan/registered.
unsettled payment of postpaid plan, inactive prepaid plan, sublines with main principle.
Insert promo code eobrl1022 during next MNP (Keep Your Number) again.
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