For prepaid users, make sure your line is active. Top up your credit, then submit your port out request again.
For postpaid users, follow this checklist before submitting your port our request again:
a) Make sure your line is active
b) If you are the main line holder, remove any supplementary lines from your account
c) If you are a supplementary line holder, remove your line from the main account
d) Make sure to settle all outstanding bills with your current service provider
Why did my port in fail?
Comments
102 comments
I am having a master line and a sub line under it, under the same account and bill. Is is possible for me to mnp both of it into yoodo?
Hi, not possible. You would need to separate the supplementary line first and ensure you don't have other dependencies on both the numbers as well as no outstanding bills etc before porting over.
Otherwise, your current provider will reject the port out. Hope that helps, looking forward to having you onboard! :)
I already confirm port out from previous line, but i still receive port in reject from yoodo, why?
NG ZHEN WAI trying to understand the situation
You initiated 'Keep my Number' during registration in Yoodo to port out from your existing Telco. Guessing you received an SMS from your current Telco asking if you want to port out > and you replied with a Yes?
Did you receive any further SMS or email saying your Port Out from existing Telco was a success?
Cause otherwise how it works is that: Once you Reply with a 'YES' to indicate port out > your Telco checks and Rejects the Port Out > Yoodo receives the rejection notice and alerts your via email that your Port Out request was Rejected.
To note: It's never rejected from Yoodo (why would we reject someone coming into our platform).
So you could do 2 things now;
1) Call your existing Telco to find out why your port out was rejected (usually it's because there's pending bill to settle, or attached supplementary lines to the number you're porting out
2) Get in touch with our (Yoodo)'s Live Chat agent and explain the situation - we're also able to check and let you know the reason your port out request was rejected (may not be the most detailed but you existing Telco will give us some info when rejecting the request).
Hope that helps! Looking forward to having you onboard :)
My port in rejected eventhough my prepaid is still active. Any solution?
NUR YASMIN EZREENBINTI MOHAMAD SARIAN you can actually call your telco to check why it failed. Easier to fix the issue, whatever it maybe be.
You can also get in touch with our agents via Live Chat and explain the situation, while we may not be able to be specific but sometimes your existing Telco will give some details on why the port it was rejected
Hope to see you onboard soon ;)
If my port in rejected, how to submit another port in request ?
Hi MUHAMAD SYAFIQ BIN ABD JALIL, best to get in touch with your current telco to find out why it's rejected, fix that (if need be) and then try again, from the app like how you did the first time. That's it.
If you need further info, do get in touch with our agents via Live Chat and they'd be able to explain more as well :)
Can I port in my master and supplementary line at the same time? Currently my port in fail ad I didn't port over my supplementary line. If can, how can I proceed?
Sim, not possible. You have to split your 2 lines into 2 separately and convert it 1 by 1.
Hi Sim, not possible. You would need to separate the supplementary line first and ensure you don't have other dependencies on both the numbers as well as no outstanding bills etc before porting over.
Otherwise, your current provider will reject the port out. Hope that helps, looking forward to having you onboard! :)
#cp
Do I need to terminate my postpaid plan with my previous telco once the port out to Yoodo is successful?
Hi Azwa, i assume u never done any port out before. Basically the process for MNP is same for all telcos.
1. Check the name & ic registered is yours & line must be active before port out.
2. Make sure no overdue bills.
3. Check whether got any supplementary line under it & if yes, split it 1st or port out both.
4. Make sure to reply 'in time' incoming sms from yr previous telco.
Once the port out is successful, automatically the connection from previous telco is cut.U will see no signal..
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Hai. My previous telco hv accepted. But why still no service? In yoodo app, i already got rm20 & the datas
My previous simkad no servis. Yoodo simcard also no service.
Hi AMIRA SYUHADA BINTI ALIAS, that shouldn't be the case. Not sure what's wrong actually. Best in this situation is to chat with our agents via Live Chat.
In your Yoodo App, just head to HELP tab. Scroll all the way down till you see the Live Chat option. They're available 9am onwards. Or you should leave a ticket message now too, whichever works best and they'll get back to you!
Looking forward to having you onboard :)
FYI, my first time port-in failed is due to using different ID documents such as new passport.
So better using own IC numbers and contact livechat for figuring out what's the actual reasons of been rejected.
My port in failed and I received email subjected "Yoodo Port In Rejected".
I have called my current line but they said they did not receive any port out request.
Please clarify
Hi Azree. To get immediate support, it's best to Live Chat with Yoodo's agents to find out what went wrong. Community user won't be able to help much as we do not have access to information like why a particular port in request was rejected.
I ordered yoodo sims as port in. Received the sim on the next day but never received any port out sms on my current telco. Asked out from current telco and they said they never received any port out from me. How do i resend my request to port out. I tried to activate the yoodo sims and it said at the end, the order failed. Help please
Hi Yoodo Guest, for a port in, you don't insert the sim until you receive the notifications to do so, after the port in is successful. Actually the in-lay of the SIM card pack has this information written as well.
You can initiate the same port in request you did the first time, again. OR do get in touch with our agents (9am onwards) via Live Chat (head to HELP tab on your app and scroll all the way down for Live Chat option). They will help to check on your request and advice accordingly.
Looking forward to having you onboard :)
hi MK, can please check with Live Chat again, in some cases we will get info on why it was rejected.
Yeah MK, suggested to follow up with LivecHat again. They should got info y it rejected "again"..huhu be patient bro..
Hi, yesterday my portability status was in dashboard. But today it's gone. Tried scanning barcode again, it says sim already activated. But my old sim still has line? So could I put in my new MNP sim? It's a little confusing as my husband's portability process status box is still in his app while mine has totally disappeared.
SITI MARIAM BINTI MUHAMMED , cuba tengok status talian, Ada sesetengah telefon, memaparkAn masih ada talian, tetapi bila kita lihat secara lebih mendalam, ada status "tiada dalam perkhidmatan", "not in service"
Paling mudah, cuba hidupkan data atau panggilan dari SIM telco lama.
i reveived my sim card , and will keep my phone no.
but not yet activate, due to waiting the current bill first, 7th every month, isit need to wait n settle bill first, just activate my sim card better ?
and another question is,
i'm main line, and have one
supplementary line ,
i need to activate sim card for supplementary line first ,and wait until port out is success ,
just can activate my main line sim card ?
isit correct ?
Actually, if you wait for 7th to settle bill but your port out only successful on 8th, you will still need to pay 1 day pro-rated bill to your current telco. So, best is port out any time you want, then wait for your next bill cycle of your current telco and go settle everything. I ported out from Celcom to Yoodo and i waited for the next bill cycle, went to Celcom centre and settled all my bills. If not, Celcom will see that you owe them the last bill and will send you a lawyer's letter demanding payment.
For supplementary lines, you would need to separate supplementary lines first then port to Yoodo.
My bill statement on 12th each month, If I going to port out current telcom on 11th Feb, it's still calculate full month bill? OR if I just port out 2th Feb is better idea to get pro-rated bill?
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