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Why did my port in fail?

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21 comments

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    I am having a master line and a sub line under it, under the same account and bill. Is is possible for me to mnp both of it into yoodo?

  • Avatar
    theJeff Community Manager

    Hi, not possible. You would need to separate the supplementary line first and ensure you don't have other dependencies on both the numbers as well as no outstanding bills etc before porting over.

    Otherwise, your current provider will reject the port out. Hope that helps, looking forward to having you onboard! :)

  • Avatar
    NG ZHEN WAI

    I already confirm port out from previous line, but i still receive port in reject from yoodo, why?

  • Avatar
    theJeff Community Manager

    NG ZHEN WAI trying to understand the situation

    You initiated 'Keep my Number' during registration in Yoodo to port out from your existing Telco. Guessing you received an SMS from your current Telco asking if you want to port out > and you replied with a Yes?

    Did you receive any further SMS or email saying your Port Out from existing Telco was a success? 

    Cause otherwise how it works is that: Once you Reply with a 'YES' to indicate port out > your Telco checks and Rejects the Port Out > Yoodo receives the rejection notice and alerts your via email that your Port Out request was Rejected. 

    To note: It's never rejected from Yoodo (why would we reject someone coming into our platform).

    So you could do 2 things now;

    1) Call your existing Telco to find out why your port out was rejected (usually it's because there's pending bill to settle, or attached supplementary lines to the number you're porting out

    2) Get in touch with our (Yoodo)'s Live Chat agent and explain the situation - we're also able to check and let you know the reason your port out request was rejected (may not be the most detailed but you existing Telco will give us some info when rejecting the request).

    Hope that helps! Looking forward to having you onboard :) 

  • My port in rejected eventhough my prepaid is still active. Any solution?

  • Avatar
    theJeff Community Manager

    NUR YASMIN EZREENBINTI MOHAMAD SARIAN you can actually call your telco to check why it failed. Easier to fix the issue, whatever it maybe be.

    You can also get in touch with our agents via Live Chat and explain the situation, while we may not be able to be specific but sometimes your existing Telco will give some details on why the port it was rejected

    Hope to see you onboard soon ;)

  • Avatar
    MUHAMAD SYAFIQ BIN ABD JALIL

    If my port in rejected, how to submit another port in request ?

  • Avatar
    theJeff Community Manager

    Hi MUHAMAD SYAFIQ BIN ABD JALIL, best to get in touch with your current telco to find out why it's rejected, fix that (if need be) and then try again, from the app like how you did the first time. That's it.

    If you need further info, do get in touch with our agents via Live Chat and they'd be able to explain more as well :) 

  • Avatar
    SIM TEONG HENG

    Can I port in my master and supplementary line at the same time? Currently my port in fail ad I didn't port over my supplementary line. If can, how can I proceed?

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Sim, not possible. You have to split your 2 lines into 2 separately and convert it 1 by 1.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Sim, not possible. You would need to separate the supplementary line first and ensure you don't have other dependencies on both the numbers as well as no outstanding bills etc before porting over.

    Otherwise, your current provider will reject the port out. Hope that helps, looking forward to having you onboard! :)
    #cp

  • Avatar
    AHMAD AZWA BIN KAMARUDDIN

    Do I need to terminate my postpaid plan with my previous telco once the port out to Yoodo is successful?

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Azwa, i assume u never done any port out before. Basically the process for MNP is same for all telcos.

    1. Check the name & ic registered is yours & line must be active before port out.
    2. Make sure no overdue bills.
    3. Check whether got any supplementary line under it & if yes, split it 1st or port out both.
    4. Make sure to reply 'in time' incoming sms from yr previous telco.

    Once the port out is successful, automatically the connection from previous telco is cut.U will see no signal..

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  • Avatar
    theJeff Community Manager

    Good clear advice FAIZUL BIN MOHD DOM AHMAD AZWA BIN KAMARUDDIN should totally use his referral code, both will get RM 20 haha ;)

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Haha..Jeff 😂😂

    #brocuba

  • Avatar
    AMIRA SYUHADA BINTI ALIAS

    Hai. My previous telco hv accepted. But why still no service? In yoodo app, i already got rm20 & the datas

  • Avatar
    AMIRA SYUHADA BINTI ALIAS

    My previous simkad no servis. Yoodo simcard also no service.

  • Avatar
    theJeff Community Manager

    Hi AMIRA SYUHADA BINTI ALIAS, that shouldn't be the case. Not sure what's wrong actually. Best in this situation is to chat with our agents via Live Chat. 

    In your Yoodo App, just head to HELP tab. Scroll all the way down till you see the Live Chat option. They're available 9am onwards. Or you should leave a ticket message now too, whichever works best and they'll get back to you!

    Looking forward to having you onboard :)

  • Avatar
    WONG MENG JIAN

    FYI, my first time port-in failed is due to using different ID documents such as new passport.

    So better using own IC numbers and contact livechat for figuring out what's the actual reasons of been rejected.

  • Avatar
    AZREE FAIZAL BIN AZENAN

    My port in failed and I received email subjected "Yoodo Port In Rejected".

    I have called my current line but they said they did not receive any port out request.

    Please clarify

  • Avatar
    WONG YUEN SERN

    Hi Azree. To get immediate support, it's best to Live Chat with Yoodo's agents to find out what went wrong. Community user won't be able to help much as we do not have access to information like why a particular port in request was rejected.

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