Community

I didn't receive the port out SMS. What do I do?

Comments

24 comments

  • Avatar
    MAZNI BINTI MOHAMAD

    Tolong saya mcam mana kalau nak register takpi xmau plan toe cma nak kredit rm20 shja

  • Avatar
    WONG YUEN SERN

    Tak boleh, kene beli plan dulu baru boleh dpt kredit RM20. Plan paling murah adalah 50 sms utk RM3.

  • Avatar
    NORLIDA BINTI ZAI I

    Dah tiga hari tunggu active card.. Belum active lagi.. Guna no lama balik..

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    hai NORLIDA BINTI ZAI I boleh bagi maklumat lanjut berkenaan masalah cik/puan. adakah puan ada terima sms port out dari telco lama?

  • Avatar
    WONG YUEN SERN

    Dah pilih "keep my number" lepas "customise your plan"?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Sim kad perlu diaktifkan sendiri, samada beli pelan dgn nombor baru atau mnp.

  • Avatar
    LETITIA KOK YEN YUE

    How long does it take to get the port out SMS?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Depends on telco, for digi it's take 24 hours only.

  • Avatar
    theJeff Community Manager

    hi LETITIA KOK YEN YUE, it's usually quite fast, between an hour to a day max depending on your current Telco but if it's been almost a day, I'd suggest to check with your current Telco or get in touch with our agents via Live Chat for them to advise you on next steps.

    Looking forward to having you onboard! :)

  • Avatar
    WONG YUEN SERN

    Normally will be within a few hours but sometimes can be up to 24 hours.

  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Yup. Depends on telco.
    I did mine from Celcom to Yoodo.
    Confirmation sms got it within 10-15minutes.
    Port out my number in 5-6hours later.

    Again, depends on telco.

  • Avatar
    JAFRUL FIRDAUS BIN JINAN TAIB

    Best way is once you applied for mnp and confirmed it, contact yoodo Live chat just for the fun of it.
    And then contact your current telco helpline to reconfirm and expedite your case.

  • Avatar
    MUHAMMAD SYAHMIBIN MOHD RIBUAN

    Hi, I request to port out from YooDo to DiGi due to poor coverage of Celcom in my area. I've already reply to confirmation email from YooDo (never received sms from YooDo regarding port out) but unfortunately I received call from DiGi said that my request was unsuccessfully because of did not respond to confirmation sms. What should I do?

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Please contact live chat agent tommorow at office hour. Scroll down for the button.

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Syahmi, sad to hear your will be leaving us. As our buddy said above, get assistance from Yoodo by Live Chat tmrw morning. Yoodo staff will assist you on the process..

  • Avatar
    SITI MARIAM BINTI MUHAMMED

    Hi, my sim might have accidentally been taken by other people when it was placed on the office counter.. is it possible to ask for a replacement? Just order new one or how ya? Thanks

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Hi @Mariam.
    1st, did you already activate the sim? If not, you're safe. Just order new sim. It's free.
    If already activate, go to Yoodo app, suspended the sim and request for replacement.

  • Avatar
    JEFFERY TAN WEESIANG

    I like to port in from Celcom to Yoodo, more than 3 days already since I activate my sim, not receive any sms for requesting port in. Already called celcom, current service provider said did not receive any port out request

  • Avatar
    WONG YUEN SERN

    Did you select "Keep my number" when activating your sim? If yes and Celcom didn't receive your port out request, please Live Chat with Yoodo's agents to get them to assist to resend the port out request to Celcom. You can Live Chat now.

  • Avatar
    JEFFERY TAN WEESIANG

    Yes, I did select “keep my number” and celcom did not receive any port out request. Can help to assist on sending port out request sms to celcom?

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi jeffery..for fast respon its better to keep in touch with yoodo customer care via Live Chat to assist and give further help for you.

  • Avatar
    WONG YUEN SERN

    You can scroll down and tap on Live Chat. From there, Yoodo's agents can help you with the port out request. We are also fellow community users so we do not have access to Yoodo's system to assist you to initiate port out request.

  • Avatar
    SITI MARIAM BINTI MUHAMMED

    Hi, yesterday my portability status was in dashboard. But today it's gone. Tried scanning barcode again, it says sim already activated. But my old sim still has line? So could I put in my new MNP sim? My husband's dashboard still has the same portability in process status box while mine has totally disappear.

  • Avatar
    theJeff Community Manager

    Hi SITI MARIAM BINTI MUHAMMED, from what you described seems like your MNP is successful and your Yoodo account is active.

    Would need more info on this, could you please get in touch with our agents via Live Chat so they can check your account status as well?

    Doesn't happen always but sometimes even after successful port out, and your new Line is active, it maybe take some time for the previous telco to stop your line, thus showing it's still active.

Please sign in to leave a comment.