Whatever Yoodo, don't worry. Simply ask your service provider for the reason you didn't receive it, and then request for the SMS again.
I didn't receive the port out SMS. What do I do?
Whatever Yoodo, don't worry. Simply ask your service provider for the reason you didn't receive it, and then request for the SMS again.
Comments
84 comments
Tolong saya mcam mana kalau nak register takpi xmau plan toe cma nak kredit rm20 shja
Tak boleh, kene beli plan dulu baru boleh dpt kredit RM20. Plan paling murah adalah 50 sms utk RM3.
Dah tiga hari tunggu active card.. Belum active lagi.. Guna no lama balik..
hai NORLIDA BINTI ZAI I boleh bagi maklumat lanjut berkenaan masalah cik/puan. adakah puan ada terima sms port out dari telco lama?
Dah pilih "keep my number" lepas "customise your plan"?
Sim kad perlu diaktifkan sendiri, samada beli pelan dgn nombor baru atau mnp.
How long does it take to get the port out SMS?
Depends on telco, for digi it's take 24 hours only.
hi LETITIA KOK YEN YUE, it's usually quite fast, between an hour to a day max depending on your current Telco but if it's been almost a day, I'd suggest to check with your current Telco or get in touch with our agents via Live Chat for them to advise you on next steps.
Looking forward to having you onboard! :)
Normally will be within a few hours but sometimes can be up to 24 hours.
Yup. Depends on telco.
I did mine from Celcom to Yoodo.
Confirmation sms got it within 10-15minutes.
Port out my number in 5-6hours later.
Again, depends on telco.
Best way is once you applied for mnp and confirmed it, contact yoodo Live chat just for the fun of it.
And then contact your current telco helpline to reconfirm and expedite your case.
Hi, I request to port out from YooDo to DiGi due to poor coverage of Celcom in my area. I've already reply to confirmation email from YooDo (never received sms from YooDo regarding port out) but unfortunately I received call from DiGi said that my request was unsuccessfully because of did not respond to confirmation sms. What should I do?
Please contact live chat agent tommorow at office hour. Scroll down for the button.
Hi Syahmi, sad to hear your will be leaving us. As our buddy said above, get assistance from Yoodo by Live Chat tmrw morning. Yoodo staff will assist you on the process..
Hi, my sim might have accidentally been taken by other people when it was placed on the office counter.. is it possible to ask for a replacement? Just order new one or how ya? Thanks
Hi @Mariam.
1st, did you already activate the sim? If not, you're safe. Just order new sim. It's free.
If already activate, go to Yoodo app, suspended the sim and request for replacement.
I like to port in from Celcom to Yoodo, more than 3 days already since I activate my sim, not receive any sms for requesting port in. Already called celcom, current service provider said did not receive any port out request
Did you select "Keep my number" when activating your sim? If yes and Celcom didn't receive your port out request, please Live Chat with Yoodo's agents to get them to assist to resend the port out request to Celcom. You can Live Chat now.
Yes, I did select “keep my number” and celcom did not receive any port out request. Can help to assist on sending port out request sms to celcom?
Hi jeffery..for fast respon its better to keep in touch with yoodo customer care via Live Chat to assist and give further help for you.
You can scroll down and tap on Live Chat. From there, Yoodo's agents can help you with the port out request. We are also fellow community users so we do not have access to Yoodo's system to assist you to initiate port out request.
Hi, yesterday my portability status was in dashboard. But today it's gone. Tried scanning barcode again, it says sim already activated. But my old sim still has line? So could I put in my new MNP sim? My husband's dashboard still has the same portability in process status box while mine has totally disappear.
Hi SITI MARIAM BINTI MUHAMMED, from what you described seems like your MNP is successful and your Yoodo account is active.
Would need more info on this, could you please get in touch with our agents via Live Chat so they can check your account status as well?
Doesn't happen always but sometimes even after successful port out, and your new Line is active, it maybe take some time for the previous telco to stop your line, thus showing it's still active.
If I would like to port out from Yoodo, any SMS confirmation will send to me? I just received email only. Please help. Thanks.
If I would like to port out from Yoodo, any SMS confirmation will send to me? I just received email only. Please help. Thanks.
Hi, do contact live chat agent.
Hi may I know where to contact live agent please?
Scroll down, you'll see live chat button. *Office hours
You can reply the port out email to port out.
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