Please give the new information a bit of time to be updated, then check back in about 5 minutes. We usually reserve a small time window to handle any repeat instructions you may give the app. If 5 minutes have passed and your app still doesn't show the correct balance, get in touch with an agent on Live Chat for help.
Articles in this section
- Download this file if you’re running iOS 12.1.2!
- How do I limit my data usage?
- What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?
- How do I cancel my order if I accidentally ordered an extra SIM card?
- I have received an invoice for renewal but there's no change in balance on my app dashboard! What do I do?
- My plan has been auto renewed but my Data, Voice and SMS is still showing the old balance! What do I do?
- Is there an emergency number I can call if I have no data access?
- My data ran out incredibly fast! Why?
- Why isn’t my phone getting a signal?
- I lost my SIM and/or my phone, what do I do?