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How do I change my payment method/card?

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8 comments

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    ADNAN BINSAJAD HUSSEIN

    What is "(image: See email, Sayaka)"? Have seen it in multiple posts now.

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    theJeff Community Manager

    LOL ADNAN BINSAJAD HUSSEIN it's a mistake!

    I've informed the person in charge, it'll be fixed soon. Thanks for highlighting ;)

     

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    KENNETH NG CHAN FAI

    What about removing the old debit or credit card?

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    theJeff Community Manager

    Hi KENNETH NG CHAN FAI , if you have 2 card details on your app, you can remove them on your own actually. 

    In your App, click on the top left sidebar menu > Payments > Change debit/credit card

    Alternatively, do get in touch with our agents via Live Chat and they'll be able to assist you accordingly. Thanks :)

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    MUHAMMAD FAREEZ BIN YUSRI

    The payments are all unsuccessful even I have set up the payment method. Urgent hel pleasee

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    theJeff Community Manager

    Hi MUHAMMAD FAREEZ BIN YUSRI, I'm guessing you're using Debit Cards via ATM card right? Please call your bank to let them know you're using it for an online transaction at Yoodo.

    Even though you may have purchased something online, sometimes this is still necessary - possibly cause Yoodo does have Auto-Renew, which means for future transactions can you opt to not do the payment process again.

    Anyways, please do try that as usually that's the only issue when it comes to ATM Debit Card payments. Hope it helps, do get in touch with our agents via Live Chat if you need further info. Thanks! :)

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    MUHAM/IAD AMIRUL BNZULKAFLI

    Hi. First time log in. I got a problem. I can not change my payment method. Nothing clickable except The Left Arrow and The Wallet.

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    EARIE BIN MADIUS Superuser

    Hi. Try to log out from the app. Clear cache from your phone setting. And try to log in again. If this doesn't solve the problem, contact Yoodo agent via live chat for faster technical response.

    By the way, welcome onboard to a fulfilling journey with Yoodo.

    #YOODOITBETTER

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