How do I change my payment method/card? Yoodo Care September 21, 2019 03:02 Updated Log in to your app, go to the hamburger menu , go to Payments and hit change debit/credit card. Related articles What if I never use my debit card for online services? How do I pay for my SIM and service? I can use my card to pay for other e-commerce services, but my payment failed with Yoodo. Why? What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active? Does Yoodo have a Pay-Per-Use offer? Comments 30 comments Sort by Date Votes ADNAN BINSAJAD HUSSEIN March 02, 2018 07:03 What is "(image: See email, Sayaka)"? Have seen it in multiple posts now. -2 Comment actions Permalink theJeff Community Manager March 02, 2018 09:33 LOL ADNAN BINSAJAD HUSSEIN it's a mistake! I've informed the person in charge, it'll be fixed soon. Thanks for highlighting ;) 0 Comment actions Permalink KENNETH NG CHAN FAI April 24, 2018 03:35 Edited What about removing the old debit or credit card? 0 Comment actions Permalink theJeff Community Manager April 24, 2018 04:06 Hi KENNETH NG CHAN FAI , if you have 2 card details on your app, you can remove them on your own actually. In your App, click on the top left sidebar menu > Payments > Change debit/credit card Alternatively, do get in touch with our agents via Live Chat and they'll be able to assist you accordingly. Thanks :) -3 Comment actions Permalink MUHAMMAD FAREEZ BIN YUSRI June 15, 2018 14:28 The payments are all unsuccessful even I have set up the payment method. Urgent hel pleasee 0 Comment actions Permalink theJeff Community Manager June 16, 2018 01:17 Hi MUHAMMAD FAREEZ BIN YUSRI, I'm guessing you're using Debit Cards via ATM card right? Please call your bank to let them know you're using it for an online transaction at Yoodo. Even though you may have purchased something online, sometimes this is still necessary - possibly cause Yoodo does have Auto-Renew, which means for future transactions can you opt to not do the payment process again. Anyways, please do try that as usually that's the only issue when it comes to ATM Debit Card payments. Hope it helps, do get in touch with our agents via Live Chat if you need further info. Thanks! :) 1 Comment actions Permalink MUHAMMAD AMIRUL BIN ZULKAFLI July 05, 2018 02:20 Hi. First time log in. I got a problem. I can not change my payment method. Nothing clickable except The Left Arrow and The Wallet. 0 Comment actions Permalink EARIE BIN MADIUS Superuser July 05, 2018 02:26 Hi. Try to log out from the app. Clear cache from your phone setting. And try to log in again. If this doesn't solve the problem, contact Yoodo agent via live chat for faster technical response. By the way, welcome onboard to a fulfilling journey with Yoodo. #YOODOITBETTER 1 Comment actions Permalink TO_BE_DEFINED September 22, 2018 22:42 Hi. What if i dont want to use credit card /debit card. So is it have another way to i pay the bill? Paypal maybe 0 Comment actions Permalink EARIE BIN MADIUS Superuser September 24, 2018 23:17 Paypal option and Boost options are now available. Explore it? For myself, I am still using my credit card for all Yoodo transactions. Better that way. Plus, there's no issue so far. 2 Comment actions Permalink NAZRUN BIN AHMADKHAZAZI October 21, 2018 09:08 Can make every purchase need to request TAC no?..now system too easy for anybody make transaction.. 0 Comment actions Permalink TAN ZHEN CHI/ November 30, 2018 11:53 Hi, I haven't put in my payment method yet, and I would like to know can I actually remove my payment method or anything like that? maybe stop the montly subscription? 1 Comment actions Permalink theJeff Community Manager November 30, 2018 22:59 Hi TAN ZHEN CHI, you need a payment active to be able to use yoodo, that's our business model. However, you can choose to not auto-renew. By this way, your plan will not be automatically renewed every month and it will expire if you don't manually renew it :) 0 Comment actions Permalink NUR DALILAH BTDA HALIB December 01, 2018 03:13 Hi, may I know how to topup money in the wallet? Should have that function as well coz it seems like the wallet cannot be topup. -1 Comment actions Permalink WONG YUEN SERN Superuser December 01, 2018 03:22 At the moment you are still not able to topup money to the wallet. But soon Yoodo will introduce online banking to topup the wallet. Just stay tuned for the announcement. 1 Comment actions Permalink HO SOO LIANG December 10, 2018 20:43 Edited Hi... I have using Credit Card method to pay the 1st payment to activate my New Yoodo sim card. I found that it is automatic renew plan by auto pay via my Credit Card. I had try to left sidebar "Menu", "Payment" but after that the page is nothing can let me Change or Delete the history record of my Credit Card record. May I know how to remove my payment method ? Maybe stop the Montly Subscription? Kindly reply me ASAP. Thanks. 0 Comment actions Permalink JAFRUL FIRDAUS BIN JINAN TAIB December 10, 2018 22:33 Hi Ho Soo Liang. The only payment method accepted currently is via Credit/Debit card. Soon when Online Banking is launched, you may opt to replace your current payment method to Online Banking. Regarding stopping the monthly subscription, you may simply remove auto renew on subscription plan by going to Dashboard > your plan > change. And at the bottom of it, you can turn off the auto renew. You're welcome. 1 Comment actions Permalink AMIR SUFI BIN MOHD SAID December 27, 2018 15:34 Edited Hi! I would like to know how to change my payment method from credit card to online banking. Tq 0 Comment actions Permalink WONG YUEN SERN Superuser December 27, 2018 15:42 Use online banking to topup your Yoodo wallet then Live Chat with Yoodo's agents to remove your credit card details. 1 Comment actions Permalink AMIR SUFI BIN MOHD SAID December 27, 2018 16:17 Ok. Thank you Wong Yuen Sern 0 Comment actions Permalink MUHAMMAD SYAHMI BINSULONG December 28, 2018 08:20 How to remove? 0 Comment actions Permalink WONG YUEN SERN Superuser December 28, 2018 08:30 Live Chat with Yoodo's agents to remove your credit card details. 0 Comment actions Permalink CHONG KOK FAI December 28, 2018 16:35 Is it everytime I add a new payment method then Yoodo will charge me RM 1? It is a deposit which is refundable or? 1 Comment actions Permalink theJeff Community Manager January 18, 2019 06:49 Hi CHONG KOK FAI, sorry missed this.. it went into spam control. Anyways, RM 1 is charged by the bank, not Yoodo. It's for validation only. Meaning the bank charges you to validate your transaction (usually just first time) and they'll cancel/return the RM 1 back. 0 Comment actions Permalink MOHD FIRDAUS BIN ADAM June 25, 2019 02:06 how can i change my payment method to maybank2u?? there only show paypal and debit card only 1 Comment actions Permalink LOW BEE LENG August 02, 2019 12:05 hi how to remove creditcard ,where live.chat. 0 Comment actions Permalink LOW BEE LENG August 02, 2019 12:05 hi how to remove creditcard ,where live.chat. 0 Comment actions Permalink DENJAYNAVEER ASLAM BIN TANJUI Superuser August 02, 2019 12:53 Edited hi LOW BEE LENG Live Chat with Yoodo's agents to remove your credit card details. how to livechat: 0 Comment actions Permalink MOHD. ARIEFF REDZA BINMOHD YUSUP August 07, 2019 07:53 Hi, i wanna delete one of my cc but when i choose the cc, it brings me to payment page. The amount is rm1. Why is it? 0 Comment actions Permalink DENJAYNAVEER ASLAM BIN TANJUI Superuser August 07, 2019 08:09 Hi MOHD. ARIEFF REDZA BINMOHD YUSUP, if you want to delete your cc please Live Chat with Yoodo's customer support to remove your credit card details ya. 1 Comment actions Permalink Please sign in to leave a comment.