What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?

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59 comments

  • Avatar
    theJeff Yoodo Staff

    Hi TANG SU WEN

    If you only subscribe to Data, you'll still be able to Receive in-coming Voice/SMS.

    You won't be able to make out-going Voice/SMS only. But even then, after choosing your plan you realized you need to make a call or send sm - then you can purchase a Booster immediately.

    Hope that helps :)

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi SITI ROHANI BINTIABDUL SAMAD

    The line will active immediately after successfully purchased plans. Btw, please check your SIM tray, make sure the SIM is insert properly.

    For further assistance and technical problems you can talk with Yoodo Live Chat agents to check the issues you experiencing now.

    How to get the Live Chat:

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hi MOHD SYAKIR BIN OMAR , you have to order new SIM and activate new number.

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  • Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim

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  • Avatar
    SITI ROHANI BINTIABDUL SAMAD

    why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

    1
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  • Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim

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  • Avatar
    NG TECK EONG

    Unable to log in my yoodo account as prompted need to update new mandatory update. Try to update but keep showing 'Waiting for download' ? Pleace advise.

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  • Avatar
    SITI ROHANI BINTIABDUL SAMAD

    why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Ng Teck Eong, try set your phone APN to Yoodo and try again.

    See here Yoodo APN:
    https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-

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  • Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim

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  • Avatar
    JAN JUN KAI

    MOHD AMIRUL RIDZUAN BIN SPIEE jangan takut, contact live chat agent saja.

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Avatar
    MOHD KHADIM BINSAMSUDIN

    do i need wifi to renew the plan within 60 days grace period?

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

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  • Avatar
    TO_BE_DEFINED

    Saya dah dftr masuk no sim, pilih plan & dah approve bayar (dlm acc x tolak duit lg) tp tak port in lagi.. Dah 3hari... Telco lama pun xde hntr msg or email utk request port out..

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  • Avatar
    Permanently deleted user Superuser

    MNP will take 1-3 working days after you replied sms, Yoodo will email/in-app notification you once ready to swap Sim.

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

     

    Oic..thanks for the details. Ok regarding on that problem need to talk with Yoodo Live Chat team to assist you further. SHARA AMALINA ZAYADI

     

     

    See here how to Live Chat Yoodo:

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Hai yoodo guest, kalau belum terima port out sms dari telco lama, cuba ulang semula proses port in ke yoodo tu.

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  • Avatar
    Permanently deleted user Superuser

    Sorry, you need to get new simcard again.

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  • Avatar
    SHARA AMALINA ZAYADI

    Thank you team!

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  • Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim

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  • How do I disable auto renew?

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  • Avatar
    TAN CHOOI LING

    I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.

    1
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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi, NUR SA'ADAH BINTI NURDIN.

    Here a link about Yoodo eSim:
    https://www.yoodo.com.my/esim/

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