You will have a grace period of 60 days to renew your plan or create a new one. Your account will still be active during this time (i.e. it will still receive incoming calls and SMSes). After 60 days, your account will be terminated and you will no longer be able to use your line.
Please note that once your number has been terminated after the grace period, your number can not be reactivated.
Comments
59 comments
Hi TANG SU WEN
If you only subscribe to Data, you'll still be able to Receive in-coming Voice/SMS.
You won't be able to make out-going Voice/SMS only. But even then, after choosing your plan you realized you need to make a call or send sm - then you can purchase a Booster immediately.
Hope that helps :)
Hi SITI ROHANI BINTIABDUL SAMAD
The line will active immediately after successfully purchased plans. Btw, please check your SIM tray, make sure the SIM is insert properly.
For further assistance and technical problems you can talk with Yoodo Live Chat agents to check the issues you experiencing now.
How to get the Live Chat:
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hi MOHD SYAKIR BIN OMAR , you have to order new SIM and activate new number.
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Unable to log in my yoodo account as prompted need to update new mandatory update. Try to update but keep showing 'Waiting for download' ? Pleace advise.
why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Hi Ng Teck Eong, try set your phone APN to Yoodo and try again.
See here Yoodo APN:
https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
MOHD AMIRUL RIDZUAN BIN SPIEE jangan takut, contact live chat agent saja.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
do i need wifi to renew the plan within 60 days grace period?
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Saya dah dftr masuk no sim, pilih plan & dah approve bayar (dlm acc x tolak duit lg) tp tak port in lagi.. Dah 3hari... Telco lama pun xde hntr msg or email utk request port out..
MNP will take 1-3 working days after you replied sms, Yoodo will email/in-app notification you once ready to swap Sim.
Oic..thanks for the details. Ok regarding on that problem need to talk with Yoodo Live Chat team to assist you further. SHARA AMALINA ZAYADI
See here how to Live Chat Yoodo:
Hai yoodo guest, kalau belum terima port out sms dari telco lama, cuba ulang semula proses port in ke yoodo tu.
Sorry, you need to get new simcard again.
Thank you team!
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
How do I disable auto renew?
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Hi, NUR SA'ADAH BINTI NURDIN.
Here a link about Yoodo eSim:
https://www.yoodo.com.my/esim/
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