You will have a grace period of 60 days to renew your plan or create a new one. Your account will still be active during this time (i.e. it will still receive incoming calls and SMSes). After 60 days, your account will be terminated and you will no longer be able to use your line.
Please note that once your number has been terminated after the grace period, your number can not be reactivated.
Comments
59 comments
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hai MUHAMMAD KHAIRUL FAIZAL BINMOHD ROFI , hubungi Yoodo Live Chat untuk Bantuan. Saya pun kena macam tu pagi ni.
Saya dah dftr masuk no sim, pilih plan & dah approve bayar (dlm acc x tolak duit lg) tp tak port in lagi.. Dah 3hari... Telco lama pun xde hntr msg or email utk request port out..
Hai yoodo guest, kalau belum terima port out sms dari telco lama, cuba ulang semula proses port in ke yoodo tu.
Need help here. My number have been terminated and already passed 60days. Can i use my simcard again and create a new number? Or i need to order a new simcard? Thanks. Cheers🤘
Hi MOHD SYAKIR BIN OMAR , you have to order new SIM and activate new number.
Sorry, you need to get new simcard again.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
I am currently having a line and want to renew, but after update to the latest version of the apps, I could not find my number to renew.
Hi TAN CHOOI LING
Sorry for the inconvenience caused you experiencing now.
Currently Yoodo having apps problem, and the technical team is fixing the issue.
why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?
why after i renew my line not immediately active? now i type this comment using wifi..how long take a time to active?
MNP will take 1-3 working days after you replied sms, Yoodo will email/in-app notification you once ready to swap Sim.
Hi SITI ROHANI BINTIABDUL SAMAD
The line will active immediately after successfully purchased plans. Btw, please check your SIM tray, make sure the SIM is insert properly.
For further assistance and technical problems you can talk with Yoodo Live Chat agents to check the issues you experiencing now.
How to get the Live Chat:
Sim bodo . Dh bayar smpai 3 kali . Tp line msh takde juga . Apa function bayar guna online tp Tak bagi kesenangan buat customer . Nak katakan sim rosak Tak juga tp kenapa nk mkn top up wallet yoodo klu sudah submit utk bli data nak brapa kali bli data utk aktifkan line? .
Sim bodo . Dh bayar smpai 3 kali . Tp line msh takde juga . Apa function bayar guna online tp Tak bagi kesenangan buat customer . Nak katakan sim rosak Tak juga tp kenapa nk mkn top up wallet yoodo klu sudah submit utk bli data nak brapa kali bli data utk aktifkan line? .
Sila hubungi Yoodo Livechat melalui butang livechat dibawah app.
MOHD AMIRUL RIDZUAN BIN SPIEE jangan takut, contact live chat agent saja.
I can't receive incoming call
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