What will happen if I don’t subscribe to a new plan or auto renew my plan when the current month is over? How long will my account be active?

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7 comments

  • Avatar
    TANG SU WEN

    I jz subscribe for the data plan , izit not able to receive sms n call ?

  • Avatar
    theJeff Community Manager

    Hi TANG SU WEN

    If you only subscribe to Data, you'll still be able to Receive in-coming Voice/SMS.

    You won't be able to make out-going Voice/SMS only. But even then, after choosing your plan you realized you need to make a call or send sm - then you can purchase a Booster immediately.

    Hope that helps :)

  • How do I disable auto renew?

  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    At your yoodo dashboard see the 'change plan' & click it then toggle the auto-renew button to ‘Off’. Your plan will stop on the date it expires. @Nurul

  • Avatar
    theJeff Community Manager

    NURUL NABILA NATASYABINTI ABU BAKAR whyyyy? :(

    haha :D

    In the Yoodo App, at the top right (below Wallet) you'll be "Change" - click on it. The next page, at the bottom you'll be the on/off tab to disable auto renew

  • Avatar
    LIM WAI SOH

    My 2 debit card payment was not successful which I dont understand. How can I delete the card info that I've registered?

  • Avatar
    theJeff Community Manager

    Hi LIM WAI SOH

    Perhaps can try again? And if the same, please do check with your bank as well. There are different reasons why this may not have gone through but best to check with bank and explain to them what you were trying to do (purchase online on Yoodo app).

    Also you could get in touch with our agents via Live Chat to check further after that, and to remove your payment option from the app. Thanks :)

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