You will have a grace period of 60 days to renew your plan or create a new one. Your account will still be active during this time (i.e. it will still receive incoming calls and SMSes). After 60 days, your account will be terminated and you will no longer be able to use your line.
Please note that once your number has been terminated after the grace period, your number can not be reactivated.
Comments
59 comments
I jz subscribe for the data plan , izit not able to receive sms n call ?
Hi TANG SU WEN
If you only subscribe to Data, you'll still be able to Receive in-coming Voice/SMS.
You won't be able to make out-going Voice/SMS only. But even then, after choosing your plan you realized you need to make a call or send sm - then you can purchase a Booster immediately.
Hope that helps :)
How do I disable auto renew?
At your yoodo dashboard see the 'change plan' & click it then toggle the auto-renew button to ‘Off’. Your plan will stop on the date it expires. @Nurul
NURUL NABILA NATASYABINTI ABU BAKAR whyyyy? :(
haha :D
In the Yoodo App, at the top right (below Wallet) you'll be "Change" - click on it. The next page, at the bottom you'll be the on/off tab to disable auto renew
My 2 debit card payment was not successful which I dont understand. How can I delete the card info that I've registered?
Hi LIM WAI SOH
Perhaps can try again? And if the same, please do check with your bank as well. There are different reasons why this may not have gone through but best to check with bank and explain to them what you were trying to do (purchase online on Yoodo app).
Also you could get in touch with our agents via Live Chat to check further after that, and to remove your payment option from the app. Thanks :)
how about if choosing e sim ? what is e sim?
how about if choosing e sim ? what is e sim?
how about if choosing e sim ? what is e sim?
how about if choosing e sim ? what is e sim?
how about if choosing e sim ? what is e sim?
Hi, NUR SA'ADAH BINTI NURDIN.
Here a link about Yoodo eSim:
https://www.yoodo.com.my/esim/
do i need wifi to renew the plan within 60 days grace period?
Hi MOHD KHADIM BINSAMSUDIN, yes you need internet to running the Yoodo apps to login your account & renew your plan.
Unable to log in my yoodo account as prompted need to update new mandatory update. Try to update but keep showing 'Waiting for download' ? Pleace advise.
Unable to log in my yoodo account as prompted need to update new mandatory update. Try to update but keep showing 'Waiting for download' ? Pleace advise.
Hi Ng Teck Eong, try set your phone APN to Yoodo and try again.
See here Yoodo APN:
https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings-
How to renew my plan.
Hi SHARA AMALINA ZAYADIZAYADI
1) Topup your Yoodo wallet
2) tap on "Choose plan > select you plans > and buy
*Please makesure your wallet enough to make purchase
I have top up my yoodo plan.. But i dont have step no. 2 which is 'choose plan'. My dashboard just show roaming id only..
Oic..thanks for the details. Ok regarding on that problem need to talk with Yoodo Live Chat team to assist you further. SHARA AMALINA ZAYADI
See here how to Live Chat Yoodo:
SHARA AMALINA ZAYADI sudah berjaya renew plan ke?
Dah.. Hehehhee
Thank you team!
How long do Yoodoo need time to activate after active the apps
Hi NUR MAHMUDAH BINTIAHMAD KAMIL
Do you mean renew the line?
If you renew it..it will active immediately.
Do you have any issue on your line renewal ?
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
Hye , why my yoodo app become like this .. i cannot check my internet usage and it show like im a new user which is need to activate the sim
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