How do I cancel my order if I accidentally ordered an extra SIM card?

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34 comments

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    MD JALALUDDIN ZAKARIA

    I mistakenly order free sim card. I actually want for a mnp sim card.. i have received it today.. can i still do mnp with the free sim card that i got right now?

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    MD JALALUDDIN ZAKARIA

    I mistakenly order free sim card. I actually want for a mnp sim card.. i have received it today.. can i still do mnp with the free sim card that i got right now?

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    WONG YUEN SERN Superuser

    Yes, you can. When you activate your sim, just select "Keep My Number". This will allow you to MNP to Yoodo.

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    MD JALALUDDIN ZAKARIA

    I order extra SIM card for MNP my mother's number. To activate it, do I need to open new account under her name or can use my account with her IC. I mean, can I activate 2 different SIM card of mine under 2 different IC?

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    MD JALALUDDIN ZAKARIA

    I order extra SIM card for MNP my mother's number. To activate it, do I need to open new account under her name or can use my account with her IC. I mean, can I activate 2 different SIM card of mine under 2 different IC?

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    MD JALALUDDIN ZAKARIA

    I order extra SIM card for MNP my mother's number. To activate it, do I need to open new account under her name or can use my account with her IC. I mean, can I activate 2 different SIM card of mine under 2 different IC?

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    WONG YUEN SERN Superuser

    Is your mother's number registered in your name? If it is, then you can MNP that number under your account as a second line. If it is under her name, you will have to create a new Yoodo account for her. On a positive note, you can use your referral code when you create her Yoodo account. Both of you will get RM20 in the wallet.

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    TO_BE_DEFINED

    I order my number that had a credits in it.. If i active the sim card under yoodo, will i get the credit in that sim?

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    TO_BE_DEFINED

    I order my number that had a credits in it.. If i active the sim card under yoodo, will i get the credit in that sim?

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    EARIE BIN MADIUS Superuser

    If you order a new sim card and add another line in that same Yoodo account, you will be able to use that remaining credit in your account.

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    WONG YUEN SERN Superuser

    Do you mean you ordered a sim with a selected plan instead of a blank sim? Anyway, the sim that comes is a blank sim. You need to select your plan again when you activate the sim.

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    YAMUNESWARI A/PARUMUGAM

    Good evening. Can I terminate new line without activate?

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    WONG YUEN SERN Superuser

    Sorry, don't really get what you mean.
    If you have not activated your blank Yoodo sim, then there is no line or phone number assigned to it. So don't need to terminate anything.

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    SITI MASLIAH BINTIMASDO

    hello. i already subcribe plan for message but until now i can't sent message. can find out for me what the exactly problem it is

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    WONG YUEN SERN Superuser

    In your Dashboard, is your sms doughnut in yellow? It will state "50 (or more) sms left out of 50 (or more) sms". If yes, then you should be able to send sms.
    Are you trying to send sms to a 5-digit number? If yes, then you might not be able to cause Yoodo blocks sms to most 5-digit numbers.
    To be certain, it is best to Live Chat with Yoodo's agents to clarify.

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    TO_BE_DEFINED

    Help me i located wrong address to deliver my sims. Can i change my address again?

     

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    TEE SHAO PENG

    Can i add-on booster via yoodo website instead? 

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    WONG YUEN SERN Superuser

    Nope. Everything is controlled with the Yoodo app.

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    WONG YUEN SERN Superuser

    To Yoodo Guest, you can Live Chat with Yoodo's agents to see if they can help you to change the delivery address. If they can't, then just order a new sim. You can order up to 5 sims in a month.

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    SITI NUR NABILAH BINTINORAZLEY

    I have terminate my line. how can i change to the existing number with this simcard ?

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    AZMANISHA BINTI ABDUL RAHMAN

    hello , just now i accidentally purchased this sim two times can i cancel either one of that ? 😭

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    TO_BE_DEFINED

    How i cancel free sim card?

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    NG SEA CHOOI

    Hi Yoodo Guest. Yoodo Sim is free and without a phone number attached to it when ship. So u can just keep the Sim card. no need to cancel. if u still want to cancel .. can chat with Live chat team.

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    NG SEA CHOOI

    u can get hold of Live chat here:

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    MOHD FIKRI BIN ABDURASHID

    Kenapa application yodoo tak boleh masuk

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    MOHD FIKRI BIN ABDURASHID

    Kenapa application yodoo tak boleh masuk

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    EARIE BIN MADIUS Superuser

    Saya boleh log in ke app tanpa masalah. Mungkin ada masalah connection di tempat anda. Boleh cuba login semula kemudian ya

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    EARIE BIN MADIUS Superuser

    Kalau masih tak berjaya juga kemudian, mungkin boleh cuba login melalui web browser dan submit tiket pertanyaan sebab live chat dah tutup kalau sekarang ni

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    TO_BE_DEFINED

    i want to cancel my order

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  • Hi Yoodo Guest, you can contact yoodo live chat to cancel your order.

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