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Is Yoodo just another Celcom brand?

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21 comments

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    SYAMSUL HAFIZI BMATERIDI

    If i have a balance of data/voice/sms for last month, could I carry for following month?

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    theJeff Community Manager

    Hi SYAMSUL HAFIZI BMATERIDI, no you can't carry forward any balances but you can add more or reduce your plan based on your monthly usage, anytime :)

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    MOHD ZAKI MOHD AMIN

    Hi, just port in to Yoodo today, and i was credited with RM20 in my wallet. Just wondering, is there any expiry date on this free credit? How long can i hold on to this RM20?

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    FAIZUL BIN MOHD DOM Superuser

    Hi Zaki, welcomed to Yoodo family. As far im concern, that RM20 gift is without expired date. It can be use anytime as long u yoodo number is still active. But pls remember, data promo 10GB/RM10 will last until 17th June this month. Better use it wisely. 😜😜

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    MOHD ZAKI MOHD AMIN

    Hi Faizul, thanks for the reply. Noted on the 10GB / RM10 promo, but I will like to hold on to the free credit for now, for emergency purposes. Thanks again for the clarification.

  • Avatar
    theJeff Community Manager

    yo MOHD ZAKI MOHD AMIN welcome onboard! Nice profile pic =P

    FAIZUL BIN MOHD DOM is right! And the promo is super legit! haha but to note thought, the credit in Wallet - You can Choose when to use it.

    Meaning, IF you purchase anything equivalent or below whatever amount you have in your Wallet > the system will deduct from the wallet first.

    IF you purchase or pay for anything above the amount in Wallet, then it will deduct from your registered payment option.

    Hope that helps :)

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Thanks Jeff for the clarifications.👍 i learn something also.

    Mean, i cannot save the wallet although i choose to rite? Whatever purchase below RM20 will deduct from the wallet first. If i be given choice will be better..👌✌ maybe this is was Zaki meant for?

  • Avatar
    theJeff Community Manager

    Totally agreed! Would be great to choose Wallet or other payment methods eh? We're actually working on that, there are other more important stuff on the list tho. Will definitely update once I have a timeline on this feature =)

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Thanks Jeff 👏👏 really glad to hear that.

    Manifesto 100hari kan. 😜
    Im counting on u bro..dont dissappoint us ur voters..haha

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    MOHD ZAKI MOHD AMIN

    Hi @thejeff, glad you liked the profile pix. Hehe. Out of curiosity tho, why is there a need for a digital wallet when payments can already be made using online payment via debit/credit card? And how does one go to topup this wallet anyways? Didn't see any options on that in the app (or mebbe i didn't browse thoroughly enuff).

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    Hi Zaki, more option more better rite?

    For the wallet, Yoodo actually working on that, there are other more important stuff on the list tho. Will definitely update once they have a timeline on this feature =) 

    Btw, Jeff ..to refer back main topic of this article, is Yoodo a MVNO?

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    MOHD YAZID BIN MOHD IDRUS Superuser

    I am sure Yoodo is not a mvno just like the others i.e redone, xox, tunetalk etc etc. Yoodo is just another business wing of Celcom imo.

  • Avatar
    theJeff Community Manager

    Well yes MVNO but unlike others like MOHD YAZID BIN MOHD IDRUS  mentioned, we're Celcom's digital start up. So yea, things are different in that sense ;)

    On the Wallet, what we're seeing now is basically version 1.0, definitely not what we intend it to be but it will be upgraded gradually so do expect the wallet to be able to do more (including being an option whether you want to pay from wallet or other methods). 

  • Avatar
    S.ANANTHAN A/L SATHIAMOORTHY

    Payment option.. Include paypal as well.. So I can bring some monies in... Hehe... How about BTC? Just kidding.. Need to worry of AMLA... Huhu

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Saya lebih suka kalau diperkenalkan satu bentuk pembayaran tanpa melibatkan sektor perbankan. Telah saya cadangkan sebelum ini dlm beberapa posting, perlu ada satu pembayaran tunai melalui kaunter atau terminal, contoh terbaik ialah e-pay. Tak semua orang mempunyai kemudahan membuka akaun bank. Masalah macam inilah yg menyebabkan beberapa rakan saya tak jadi mengaktifkan yoodo. Losing potential customers because lacking of something simple, yoodo should reconsider this.

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    MOHD YAZID BIN MOHD IDRUS Superuser

    oops! double submit pulak.

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    theJeff Community Manager

    MOHD YAZID BIN MOHD IDRUS  haha no worries, dah tlg delete yg double tu

    Anyways on your point, we're definitely introducing online banking payment options, it's something we've been working on, we'll be starting to test it soon and I'm guessing within a month or two, we should be having them.

    As for over the counter top up, that's really not something we're looking at simply because of our business model and digital user journey. That's very much traditional top-up telco style, and if we're losing those customers without any banks, then it's something we have to live with cause we really are for the 'future' in the sense of everything now going to be online and digital. Everything from ordering food, transport, groceries, entertainment etc is done online and it's just gonna grow even bigger. Hope that makes sense :)

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    TAN PENG JACK

    How to check whether have balance payment up to-date?

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Hi Tan, any status can be check from Dashboard and the log from the Timeline. If you're looking for detailed statement of all usages, currently Yoodo does not offer that feature (yet).

  • Avatar
    MUHAMMAD HAFIZZULLAHBIN ZAKARIA

    Yoodo, can you put plan suggestion base on previous usage track record?And perhaps we also can see our previous selected plan & how much we spend.

     

  • Avatar
    theJeff Community Manager

    hi MUHAMMAD HAFIZZULLAHBIN ZAKARIA that does sound like a good suggestion, will pass it on to the team to see if it's something we can do! Thanks ;)

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