If you're having this problem, stress not. Simply follow these steps to resolve the issue:
- Check that you are in a well-lit area.
- Ensure that your phone camera's auto focus function is turned on to capture your selfie.
- Remove any headwear or eyewear on your face.
- Position your ID picture correctly within the box shown in the app.
- Read the instructions carefully
If you are still having problems, just contact us via Live Chat here.
The app is unable to match my ID picture with my selfie and keeps failing. Help!
Comments
19 comments
Hi, I'm foreigner living in KL, i'm not able to get my passport/iKad captured by Yoodo app..
How I can active my account???
Thanks
Hi, please make sure you passport/ikad is clean from dust. And try capture with enough lighting.
Otherwise, do contact live chat agent for help. Scroll down.
Hi Guest, if few try still failed kindly submit ticket @ livechat to yoodo staff tmrw morning & try another option sent thru email..good luck!!
Fail to scan my face
Please follow the instruction above from Yoodo.
Hi, unable to capture my selfie. What should i press or do i just keep looking at it until it scans. How long does it take?
Hi, unable to capture my selfie. What should i press or do i just keep looking at it until it scans. How long does it take?
Dont press anything, just follow the instructions it give..sometime it want u to open mouth, shake your head, e.g...& must be yourself, to match the indetity card.
More informations pls click the link below:
https://support.yoodo.com.my/hc/ms/articles/360000374474-Aplikasi-Yoodo-tidak-dapat-memadankan-gambar-kad-pengenalan-saya-dengan-swafoto-saya-walaupun-saya-telah-cuba-beberapa-kali-Tolong-saya-Yoodo-
There's an error that says the identification was unsuccessful. The agent will indentified manually. I contact the customer support and it say it will take 2 working day to identified. But the reply was the same. There's no solution.
Hi NOR ADWA IRSYAD BIN NOR AZMAN
Are you activating new number?
hi agent from yoodo??? do live chat again maybe 2nd agent can help..
How do you get the live chat?
Hi LEO YULIANTO SUTEDJA
You can Live Chat via Yoodo apps or Yoodo website: https//www.yoodo.com.my > Head to 'HELP' tab and scroll all the way down for Live Chat option.
Live Chat operation hours:
(Mon - Fri 9am to 10pm) , (Sat & Sun 9am to 6pm)
Live Chat button located here 👇
Hi suddenly when i want to activate my number, it says your id verification failed. Please assist.
Hi NURHAYATI BINTI NURPAH
May I know, have you ever registered before?
Yes, i registered n pay the rm1 fees for activation but suddenly a notification pop out saying my id verification failed n need to be verified manually. Please assist
Hi NURHAYATI BINTI NURPAH
Do report to Live Chat if the problem still persists and Yoodo Customer Service agents will be able to further assist you.
You can Live Chat via Yoodo apps or Yoodo website: https://www.yoodo.com.my > Head to 'HELP' tab and scroll all the way down for Live Chat option.
Live Chat operation hours:
(Mon - Fri 9am to 10pm) , (Sat & Sun 9am to 6pm)
Live Chat button located here 👇
Hi, when trying to register, it said unable to verify my identity, and instructed to wait or contact Live Chat. How do I know to wait or to contact Live Chat?
hi PHOEBE NG XIN YEE, apologies we missed this comment.
Has your issue been resolved? if not, please do contact live chat!
I've also raised a ticket with them for you just incase :)
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