If you're having this problem, stress not. Simply follow these steps to resolve the issue:
- Check that you are in a well-lit area.
- Ensure that your phone camera's auto focus function is turned on to capture your selfie.
- Remove any headwear or eyewear on your face.
- Position your ID picture correctly within the box shown in the app.
- Read the instructions carefully
If you are still having problems, just contact us via Live Chat here.