Life doesn't need to be harder than it already is. So we make it easier for you by getting the identification step out of the way during Sign Up.
How it works: Before activating your SIM, just take a selfie and a picture of your IC/passport. Our facial recognition algorithms will match your face to your ID picture, and optical character recognition (OCR) will recognise and read the information on your ID. The name on the credit or debit card that you provide will also be compared to the name on your ID to confirm your identity.
These steps are a necessary measure to prevent fraudulent registrations and are fully in compliance with government regulations.
Are you sure you don't need me to be there in person when my SIM card is delivered? Usually I'll be asked to show my Malaysian IC or Passport to show evidence of my identity.
Comments
11 comments
Why is my sim order status written as DELIVERED but i haven't receive anything?? I've double checked my mailbox but nothing in there
Can try waiting for another 3 days, if still not there then I guess you can try ordering more or you can contact customer service via livechat. If you're near Subang Jaya/ Sunway area, you can get sim cards from me. I think there are other users in other regions distributing sim cards as well. There are cases of misplaced sim cards.
When I checked the "Articles Section"
What if I am not available when my SIM pack is delivered?
Indicated as "Not to worry! We’ll reschedule your delivery and we will contact you for a time and date that you are available, so that you can keep doing what you're doing without any worries."
Please clarify this
Hi Yoodo Guest, during this MCO period, if you're not home, someone else can sign on your behalf. Delivery to office address is usually discouraged, this applies to all couriers for all services including Yoodo :)
my sim hasn't received yet but the parcel says its already arrived. what happens?
Contact yoodo live chat to get your sim delivery detail.
I can't buy power pass and claim get the free 1gb because there is an error
Hi MUHAMMAD IZZAT IKHWANBIN SUHAIMI
Are you just renew your lines?
Hi, can share screen shot of the error?
I want to cancel sim. Not delivery yet. Because i need to take time yo buy again.
Hi Yoodo Guest... You also can get Yoodo SIM pack at any nearest Speedmart99 store at you area for RM2 only.
and any inquiries regarding your SIM delivery status you can talk with Yoodo customer service via Live Chat tomorrow morning from 9am to 9pm (Monday-Friday)
How to get Live Chat:
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