Are you sure you don't need me to be there in person when my SIM card is delivered? Usually I'll be asked to show my Malaysian IC or Passport to show evidence of my identity.

Comments

9 comments

  • Avatar
    TO_BE_DEFINED

    Why is my sim order status written as DELIVERED but i haven't receive anything?? I've double checked my mailbox but nothing in there

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  • Avatar
    LIM ZHI WEI

    Can try waiting for another 3 days, if still not there then I guess you can try ordering more or you can contact customer service via livechat. If you're near Subang Jaya/ Sunway area, you can get sim cards from me. I think there are other users in other regions distributing sim cards as well. There are cases of misplaced sim cards.

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  • Avatar
    TO_BE_DEFINED

    When I checked the "Articles Section"
    What if I am not available when my SIM pack is delivered?

    Indicated as "Not to worry! We’ll reschedule your delivery and we will contact you for a time and date that you are available, so that you can keep doing what you're doing without any worries."

    Please clarify this

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  • Avatar
    theJeff Community Manager

    Hi Yoodo Guest, during this MCO period, if you're not home, someone else can sign on your behalf. Delivery to office address is usually discouraged, this applies to all couriers for all services including Yoodo :)

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  • my sim hasn't received yet but the parcel says its already arrived. what happens?

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  • Contact yoodo live chat to get your sim delivery detail.

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  • Avatar
    MUHAMMAD IZZAT IKHWANBIN SUHAIMI

    I can't buy power pass and claim get the free 1gb because there is an error

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi  MUHAMMAD IZZAT IKHWANBIN SUHAIMI

    Are you just renew your lines?

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  • Avatar
    NG SEA CHOOI

    Hi, can share screen shot of the error?

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