Are you sure you don't need me to be there in person when my SIM card is delivered? Usually I'll be asked to show my Malaysian IC or Passport to show evidence of my identity.

Comments

11 comments

  • Avatar
    TO_BE_DEFINED

    Why is my sim order status written as DELIVERED but i haven't receive anything?? I've double checked my mailbox but nothing in there

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    LIM ZHI WEI

    Can try waiting for another 3 days, if still not there then I guess you can try ordering more or you can contact customer service via livechat. If you're near Subang Jaya/ Sunway area, you can get sim cards from me. I think there are other users in other regions distributing sim cards as well. There are cases of misplaced sim cards.

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    RUTHRAPATHY A/LMANIAM

    When I checked the "Articles Section"
    What if I am not available when my SIM pack is delivered?

    Indicated as "Not to worry! We’ll reschedule your delivery and we will contact you for a time and date that you are available, so that you can keep doing what you're doing without any worries."

    Please clarify this

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  • Avatar
    theJeff Yoodo Staff

    Hi Yoodo Guest, during this MCO period, if you're not home, someone else can sign on your behalf. Delivery to office address is usually discouraged, this applies to all couriers for all services including Yoodo :)

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  • my sim hasn't received yet but the parcel says its already arrived. what happens?

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  • Avatar
    MOHAM AD NUR AZIZIH BIN ABDULRAIS Superuser

    Contact yoodo live chat to get your sim delivery detail.

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    MUHAMMAD IZZAT IKHWANBIN SUHAIMI

    I can't buy power pass and claim get the free 1gb because there is an error

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi  MUHAMMAD IZZAT IKHWANBIN SUHAIMI

    Are you just renew your lines?

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    NG SEA CHOOI Superuser

    Hi, can share screen shot of the error?

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    TEIN ZAW OO

    I want to cancel sim. Not delivery yet. Because i need to take time yo buy again.

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Yoodo Guest... You also can get Yoodo SIM pack at any nearest Speedmart99 store at you area for RM2 only.

    and any inquiries regarding your SIM delivery status you can talk with Yoodo customer service via Live Chat tomorrow morning from 9am to 9pm (Monday-Friday)

    How to get Live Chat:

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