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How do I activate International Roaming on my mobile phone?

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11 comments

  • Avatar
    Tan Yu-An

    I have purchased the roam like home plan. It shows on my dashboard. But i have tried activating it by turning on data and Roaming to no avail. I've even tried setting my provider network to the ones listed for Indonesia. Please help!

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    PRASANNA PARTHASARATHY

    Try reaching out to the Live Chat

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    EARIE BIN MADIUS Superuser

    Contact Yoodo agent via live chat. They should be able to advise you

  • Avatar
    AZRAIN BIN ALAMAN

     Do please help my, i already activate roaming pass. I can call but cannot using DATA. Pleaassee help me

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    theJeff Community Manager

    hi AZRAIN BIN ALAMAN, where are you Roaming at the moment? Please get in touch with our agents via Live Chat (from the App itself, just head to HELP tab and scroll all the way down). They can help troubleshoot faster :)

  • Avatar
    MOHAMED SUBIAN BIN YUSOFF

    Hi Yoodo
    I am at Indonesia already activated the roaming but I'm unable get the data on. I have tried selected telcomsel but nil fix. I can't use my data in here in Bali.

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    WONG YUEN SERN

    Can you check if your APN is set to Yoodo?

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    MOHAMED SUBIAN BIN YUSOFF

    Hi.. It's automatically selected to celcom3g.... I can't select to Yoodo 4g

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    theJeff Community Manager

    Hi MOHAMED SUBIAN BIN YUSOFF, you should be able to change APN, most phones do. What device are you using? The model

    You can get in touch with our agents via Live Chat for faster troubleshooting on this, head to HELP tab on your app and scroll all the way down for Live Chat option. Thanks

  • Avatar
    RAVIPRAKASH RADHAKRISHNA

    Activated roam like home in India.. wasted my money.. probably will opt to port out.. cannot use data.. thankfully calls worked .. well only 1 min call..

  • Avatar
    theJeff Community Manager

    Hi RAVIPRAKASH RADHAKRISHNA, did you set your APN to yoodo and connected to our preferred Network Bharti there? If so there shouldn't be any problem as we have hundreds currently roaming in India.

    https://support.yoodo.com.my/hc/en-us/articles/360011712553-How-do-i-change-my-APN-settings- 

    Please do get in touch with our agents via Live Chat (scroll down till you see the Live chat option). They'll be able to check and troubleshoot your account. Thanks :)

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