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How do I switch to Yoodo?

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15 comments

  • Avatar
    SHAHRUL AIDA BINTI AB RASID

    Do we get activation confirmation after activating sim for port in numbers?

  • Avatar
    theJeff Community Manager

    Hi SHAHRUL AIDA BINTI AB RASID - short answer is Yes, ofcourse. 

    I did a port in myself, infact mine failed the first time cause I didn't enter my details correctly - duh right? :/

     

    Anyways, here's how it works for Port In:-

    • You download the App, initiate the Order (customize your plan >> choose to 'Keep my number' >> proceed to finish the application)
    • SIM card is sent to you (either standard free delivery or premium by 2 hours)
    • Once you receive the SIM card there's instruction on the SIM card's sleeve
    • Click on Activate in Yoodo App and follow the steps. (don't change to Yoodo Sim card yet)
    • Once the Activation is complete. You'll receive an SMS from your Current Telco asking if you want to Port Out - Reply YES (follow instructions on that SMS)  - For me, the SMS came within an hour but it could vary to as long as 24 hours
    • One the Port Out is Successful, you'll receive an SMS from us saying your Port IN is successful. 
    • Then change to Yoodo SIM card! You might want to restart your device, just to be safe.
    • Welcome onboard :D 

    Do let me know if you still have any other questions, happy to assist 😁

  • What if port in did not successful?

  • Avatar
    theJeff Community Manager

    MUHAMMAD FAREZ AINAN BIN MOHAMAD RUSLAN you should get in touch with your current Telco to find out why :)

    You can also get in touch with our agents via Live Chat, they may be able to check and advice you accordingly on where the hold up could be. Once all that it settled, you'll have to re-do the process again

  • Avatar
    MOHD ZAKWAN BIN ZULKIFLI

    I already have a yoodoo sim which I haven't activated yet. Can I just use that sim in order for me to switch to yoodoo from my previous telco?

  • Avatar
    WONG YUEN SERN

    Yes. You can use that sim. It is essentially a blank sim. Just select "keep my number" when you activate it.

  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    Seems you already successful activate it. Welcome bro.

  • Avatar
    EARIE BIN MADIUS Superuser

    The fact your name turns out real means you already activated he he...

    Welcome onboard MOHD ZAKWAN BIN ZULKIFLI. Don't forget to get the 20 GB promo with your free RM20 gift ya...

  • Avatar
    MOHD ZAKWAN BIN ZULKIFLI

    Thanks everyone! Oh, this is my yoodo number for somebody else usage, I am planning to have my second number, as the one I'm mentioning. How to get that promo/gift btw?

  • Avatar
    EARIE BIN MADIUS Superuser

    Oh in that case, you will not be able to get another RM20 promo though 'cos it's only for 1 time as per ID. But you still can get up to 5 lines as per ID. 

    The better thing to do is to register a new account under someone else ID, say, your wife, siblings, or other family members.

    That way you could still get that free RM20 from each of the newly registered account.

  • Avatar
    MOHD ZAKWAN BIN ZULKIFLI

    Okay I see Earie. For this my particular line, which I registered abt 2 months ago, I haven't claimed any promo yet so far.

  • Avatar
    EARIE BIN MADIUS Superuser

    You mean, you haven't get that RM20 goft when you joined Yoodo?

    In that case, you should contact Yoodo agent via live chat from the Yoodo app.

  • Avatar
    theJeff Community Manager

    Hi MOHD ZAKWAN BIN ZULKIFLI, yes do get in touch with our agents, if 2 months ago when you switched to Yoodo the Activation Bonus promo was up, then you should still get it! 

    On your other question, if you have an unused SIM and want to use it now, You can! :)

  • Avatar
    CHONG LIT SIME

    Hello, I did not see "keep my number" when I was requesting a new sim card from the apps. I have ordered the sim using the option "just want to get a free sim card". So will I be able to port in while keeping my old number when I get the sim?

  • Avatar
    WONG YUEN SERN

    Yes you can. When you receive your sim, go to Activate a SIM, then scan the bar code or manually key in the 18 digit SIM number, select a plan then select "Keep my number". Insert your Yoodo SIM only when it has been successfully activated.

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