All open questions or complaints will have a ticket number assigned to them. You can find this ticket number in the reply to your existing question. Just quote the ticket number when you contact us for a follow-up and it’ll make things a lot quicker and easier!
How do I reply to your answer to my question?
Comments
27 comments
Hi TO THIN WEI, did you receive any in your email? maybe check the spam folder as well. Let us know if still don't have. Thanks
Why my active sim suspended
Hi MOHAMMAD AMRAN, please do get in touch with our agents via Live Chat. It could be suspended due to failed authorization etc best is to get them to advice you accordingly.
Scroll all the way down for the Live Chat options. Thanks :)
why my payment unsuccessful
Was it charged to your credit card or was it by online banking?
Hi TENGKU AMIN SYAFIQ BIN TENGKU NAZRI Are you still persist with the same problem? Best way is to get in touch with our LIve Chat agent (Mon-Fri 9am-9pm / Sat-Sun 9am-6pm) then please provide them with details, so they can straight away check and advice you accordingly. Thanks sir :))
Kenapa saya tak dapat masuk Netflix, kan sudah bayar di yoodo.
Hi VICTORIA CHONG WEECHEAN, maksud cik tidak dapat streaming ?
Hi, can you remove my debit card from the apps as im not using it anymore.
Hi CHEE LI YOON only Yoodo customer support can remove it, please contact with them tomorrow Morning 9am onward via Live Chat ya :)
Thank you.
RM0.00: Hey there, we are sorry but your port in request was rejected by your current service provider. Kindly get help via Live Chat on our app.
Why my current service provider (u Mobile) reject my request to change the port?
Hi MOHD SOFWAN BIN MOHD BAHATERA please contact Umobile customer service first and ask them why your portin request reject.
Hi FATIN NUR'SYAHIRAHBINTI ABDUL KARIM please configure your dual sim in your phone setting ya.
maaf nak tanya, boleh saya dalam number customer servis.. line saya problem lah
Hi Faridzuan...maaf kesulitan yang dialami, ketika ini Celcom mengalami gangguan rangkaian dianggarkan selama 5 hari.
Baca artikel ini:
https://wiser.my/pengguna-celcom-dan-tune-talk-bakal-hadapi-gangguan-perkhidmatan/
Boleh scroll ke bawah utk hantar tiket atau live chat besok pagi. Yoodo takde nombor customer service utk call. Semua digital pakai app.
Bgmn hendak menggunakan netflix..langgan suda d buat
Hai NUR'AIN'AMIRA BINTI MOHD ZAIDI, dah beli addon Netflix 20gb? Kalau nak guna addon tu, kena install Netflix kat telefon dulu.Kalau belum ada akaun Netflix kena register dulu baru boleh nonton.
Hi kenapa tiba2 yoodo no service ni????
Hi semua, maaf atas kesulitan yang dialami...ketika ini Yoodo mengalami gangguan servis dan aplikasi Yoodo. Pihak teknikal Yoodo dalam usaha membaikinya. Terima kasih.
Kenapa yoodo tak dapat mengekalkan nombor lama yang nak digunakan?
hi..NUR SYAMIMIE AFIQAH BINTIJAMAL..jawapanya boleh
Untuk pengguna prabayar, pastikan talian anda aktif. Tambah kredit anda, kemudian hantarkan permintaan pelabuhan keluar lagi
Untuk pengguna pascabayar, ikuti senarai semak ini sebelum menyerahkan permintaan kami ke pelabuhan anda lagi:
a) Pastikan talian anda aktif
b) Sekiranya anda adalah pemegang talian utama, hapus sebarang baris tambahan dari akaun anda
c) Sekiranya anda adalah pemegang talian tambahan, keluarkan talian anda dari akaun utama
d) Pastikan untuk menyelesaikan semua bil tertunggak dengan penyedia perkhidmatan anda sekarang
I cant active my sim they said "opps an error occured"
I cant active my sim they said "opps an error occured"
Can i get a solution for "opps an error occured" while activate my sim?
hai IKBAL DUL KARNAIN and EMELIA CIMIDA, activating new number? Which part of activation?
Scan ic? Payment?
Hi IKBAL DUL KARNAIN BIN HAMSANI
EMELIA CIMIDA ANAK NAGA
Kindly do keep in touch with Yoodo Live Chat agents for further assist regarding on the issue you experiencing now, sorry for the inconvenience!
Follow the steps or guidelines how to use Live Chat:
Live Chat: via apps or Yoodo website https://support.yoodo.com.my/hc/en-us > go to Help tab > scroll down & find Live Chat button
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