How do I reply to your answer to my question?

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27 comments

  • Avatar
    theJeff Community Manager

    Hi TO THIN WEI, did you receive any in your email? maybe check the spam folder as well. Let us know if still don't have. Thanks

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    MOHAMMAD AMRAN

    Why my active sim suspended

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  • Avatar
    theJeff Community Manager

    Hi MOHAMMAD AMRAN, please do get in touch with our agents via Live Chat. It could be suspended due to failed authorization etc best is to get them to advice you accordingly.

    Scroll all the way down for the Live Chat options. Thanks :)

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  • why my payment unsuccessful

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    WONG YUEN SERN Superuser

    Was it charged to your credit card or was it by online banking?

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    Julia Yoodo Staff

    Hi TENGKU AMIN SYAFIQ BIN TENGKU NAZRI Are you still persist with the same problem? Best way is to get in touch with our LIve Chat agent (Mon-Fri 9am-9pm / Sat-Sun 9am-6pm) then please provide them with details, so they can straight away check and advice you accordingly. Thanks sir :)) 

     

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  • Avatar
    VICTORIA CHONG WEECHEAN

    Kenapa saya tak dapat masuk Netflix, kan sudah bayar di yoodo.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi VICTORIA CHONG WEECHEAN, maksud cik tidak dapat streaming ?

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  • Avatar
    CHEE LI YOON

    Hi, can you remove my debit card from the apps as im not using it anymore.

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi CHEE LI YOON only Yoodo customer support can remove it, please contact with them tomorrow Morning 9am onward via Live Chat ya :)

    Thank you.

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  • Avatar
    MOHD SOFWAN BIN MOHD BAHATERA

    RM0.00: Hey there, we are sorry but your port in request was rejected by your current service provider. Kindly get help via Live Chat on our app.
    Why my current service provider (u Mobile) reject my request to change the port?

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi MOHD SOFWAN BIN MOHD BAHATERA please contact Umobile customer service first and ask them why your portin request reject.

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi FATIN NUR'SYAHIRAHBINTI ABDUL KARIM please configure your dual sim in your phone setting ya.

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  • Avatar
    MUHAMMAD FARIDZUAN BIN MD ZAINI

    maaf nak tanya, boleh saya dalam number customer servis.. line saya problem lah

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Faridzuan...maaf kesulitan yang dialami, ketika ini Celcom mengalami gangguan rangkaian dianggarkan selama 5 hari.

    Baca artikel ini:
    https://wiser.my/pengguna-celcom-dan-tune-talk-bakal-hadapi-gangguan-perkhidmatan/

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  • Avatar
    WONG YUEN SERN Superuser

    Boleh scroll ke bawah utk hantar tiket atau live chat besok pagi. Yoodo takde nombor customer service utk call. Semua digital pakai app.

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  • Avatar
    RASIDAH BINTI DURASID

    Bgmn hendak menggunakan netflix..langgan suda d buat

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  • Hai NUR'AIN'AMIRA BINTI MOHD ZAIDI, dah beli addon Netflix 20gb? Kalau nak guna addon tu, kena install Netflix kat telefon dulu.Kalau belum ada akaun Netflix kena register dulu baru boleh nonton. 

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  • Avatar
    NURUUHUDAMOHA M O C

    Hi kenapa tiba2 yoodo no service ni????

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi semua, maaf atas kesulitan yang dialami...ketika ini Yoodo mengalami gangguan servis dan aplikasi Yoodo. Pihak teknikal Yoodo dalam usaha membaikinya. Terima kasih.

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  • Kenapa yoodo tak dapat mengekalkan nombor lama yang nak digunakan?

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  • Avatar
    MOHD MAAROF BINNAJAMUDIN

    hi..NUR SYAMIMIE AFIQAH BINTIJAMAL..jawapanya boleh

    Untuk pengguna prabayar, pastikan talian anda aktif. Tambah kredit anda, kemudian hantarkan permintaan pelabuhan keluar lagi

    Untuk pengguna pascabayar, ikuti senarai semak ini sebelum menyerahkan permintaan kami ke pelabuhan anda lagi:
    a) Pastikan talian anda aktif
    b) Sekiranya anda adalah pemegang talian utama, hapus sebarang baris tambahan dari akaun anda
    c) Sekiranya anda adalah pemegang talian tambahan, keluarkan talian anda dari akaun utama
    d) Pastikan untuk menyelesaikan semua bil tertunggak dengan penyedia perkhidmatan anda sekarang

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  • I cant active my sim they said "opps an error occured"

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  • I cant active my sim they said "opps an error occured"

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  • Avatar
    EMELIA CIMIDA ANAK NAGA

    Can i get a solution for "opps an error occured" while activate my sim?

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  • hai IKBAL DUL KARNAIN and EMELIA CIMIDA, activating new number? Which part of activation?

    Scan ic? Payment?

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  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi IKBAL DUL KARNAIN BIN HAMSANI

    EMELIA CIMIDA ANAK NAGA

    Kindly do keep in touch with Yoodo Live Chat agents for further assist regarding on the issue you experiencing now, sorry for the inconvenience!

     

    Follow the steps or guidelines how to use Live Chat:

    Live Chat: via apps or Yoodo website https://support.yoodo.com.my/hc/en-us > go to Help tab > scroll down & find Live Chat button 

     

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