We’ll usually reply within 24 hours if you emailed us from 9am to 6pm. If you emailed us outside our operating hours, we will reply on the next working day.
How much time does it take to process my request?
We’ll usually reply within 24 hours if you emailed us from 9am to 6pm. If you emailed us outside our operating hours, we will reply on the next working day.
Comments
29 comments
I cannot activate my sim. Evrytime i want make a payment or change my debit card, an error occur. Help me on this
Pn Azura, at what stage did the error occured? mind to elaborate more on this? This is what happened to me earlier. I am using MBB Visa debit card, to make an online purchases via debit facility, we need to call card center, they will enable the e-commerce function. Later on, ask them to update your active telephone no into their msos system. This is to make sure you can receive msos code via the sms.
Yup it happened to me also but my cards are already activated and have been used many times before, try using other cards/phone until u get it or u should also check if ur card is already activated for onine payment or not yet too
Hi AZURA BINTI MUSTAPHA, yup MOHD YAZID BIN MOHD IDRUS & MOHAMMAD AMIR BINABDUL RAHIM are correct!
Would help to know what exactly the issue is. And if you have contacted your bank to let them know you're doing an online transaction and it's not getting through. Can also mention to them it's for a Telco (Yoodo) registration process.
Alternatively do get in touch with our agents via Live Chat (Head to HELP section on your App and scroll all the way down). They'll be able to help with troubleshooting and advising you on next steps accordingly. Looking forward to having you onboard! =)
Mengarut.. dah byk kali update payment.. tp tkleh activate simkad.. live chat ckp tkde transaction...
Hi MUHAMMAD ZULHILMIBIN ROSLAN, I've replied to your same question on another thread ya? Hope it'll be resolved soon. Thanks
> https://support.yoodo.com.my/hc/en-us/articles/360001468794/comments/360000406194
My port in failed becaused yoodoo..notbthe bankers.. its said too many subscription... the fact is i only activated only one number 01156301136... now im trying to port in 0124968058.. still failed.. already chat... 5 times.. but problem not solved... huhuhu
Pls call your old telco & ask to them why your MNP process failed and reject
Hi Guest, so u have two number trying to port in &both failed. Mind sharing reason of failed? It must be of some reason..what is yoodo staff answers?
Berapa lama untuk tunggu simkad aktif?? Dari umobile ke yoodo
@Shafiqah. Bergantung pada kelulusan. Port out dari u mobile.
Selalunya bagi pihak Yoodo, line boleh aktif serta merta selepas dapat pelepasan dari telco asal.
Sila check dengan customer service umobile untuk tahu status mnp dari sana.
Macam saya dulu, selepas beberapa jam balas sms pengesahan dari U Mobile, talian dah aktif.
Untuk maklumat lanjut, boleh hubungi U Mobile di talian 1318 (dari talian U Mobile)
I am using maxis and use same number for this yoodo activation . But my problem this maxis number I don't use for more than 3 mth. My mistake not check is this maxis number still valid while submitting to yoodo
You mean your maxis number has already expired? And you try to port in this number to Yoodo?
If expired, most probably the port out request from maxis will be rejected too.
Anyway, you can Live Chat with Yoodo's agents to check on this.
Hello. Is this the live chat?
I requested to change ytd provider to yoodo since ytd. How can I request to change to yoodo faster?
Hi Stanley, how fast the process to port in to Yoodo is still at your current active telco. Just give some time as the process could take 3 to 5 working days to complete.
i had make the payment yet still my simcard not activated from yesterday
Hi IZZATULATHIRAH AN-NUR BINTIMOHD HIZUL AZRI do you activated for new number or keep old number ?
old number
@Izzatul Athirah...Ok, actually the portability process will take 1-3 working days...Thank for choosing Yoodo & Welcome onboard :)
https://support.yoodo.com.my/hc/en-us/articles/115004350313-How-do-I-keep-my-current-number-when-I-switch-to-Yoodo-
My internet data too slow i wasting 100gb cannot used because too slow.
I had my payment..but my sim card not activated yet..and my old line prepaid rejected my request..why??
Hi SITI HAJAR BINTI HASSAN, from which telco you want port out from?...do contact your current telco customer service and asking them about the rejection?
Hi SITI HAJAR BINTI HASSAN.
I have checked and currently still in progress. Previously its has been rejected due to you did not reply to the confirmation SMS for the port out. Hence just wait for the SMS then reply it within the time frame given ya.
Peace ✌️
Hi, saya dh bayar pelan untuk yoodo, dh tolak dalam bank statement, masih lagi email cakap pembayaran tidak berjaya. Macam mana tu?
Hi, saya dh bayar pelan untuk yoodo, dh tolak dalam bank statement, masih lagi email cakap pembayaran tidak berjaya. Macam mana tu?
Hi, saya dh bayar pelan untuk yoodo, dh tolak dalam bank statement, masih lagi email cakap pembayaran tidak berjaya. Macam mana tu?
Hi, saya dh bayar pelan untuk yoodo, dh tolak dalam bank statement, masih lagi email cakap pembayaran tidak berjaya. Macam mana tu?
Hi NAZIRA TASHA ANAK JULIN
Segera berjumpa dengan khidmat pelanggan Yoodo melalui Live Chat untuk bantuan selanjutnya.
Cari butang Live Chat dalam gambar contoh dibawah
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