How much time does it take to process my request?

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16 comments

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Pn Azura, at what stage did the error occured? mind to elaborate more on this? This is what happened to me earlier. I am using MBB Visa debit card, to make an online purchases via debit facility, we need to call card center, they will enable the e-commerce function. Later on, ask them to update your active telephone no into their msos system. This is to make sure you can receive msos code via the sms.

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    SHAFIQAH BINTI WANKAMARUDDIN

    Berapa lama untuk tunggu simkad aktif?? Dari umobile ke yoodo

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    MOHAMMAD AMIR BINABDUL RAHIM

    Yup it happened to me also but my cards are already activated and have been used many times before, try using other cards/phone until u get it or u should also check if ur card is already activated for onine payment or not yet too

  • Avatar
    AZURA BINTI MUSTAPHA

    I cannot activate my sim. Evrytime i want make a payment or change my debit card, an error occur. Help me on this

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    FAIZUL BIN MOHD DOM Superuser

    Hi Guest, so u have two number trying to port in &both failed. Mind sharing reason of failed? It must be of some reason..what is yoodo staff answers?

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    TO_BE_DEFINED

    My port in failed becaused yoodoo..notbthe bankers.. its said too many subscription... the fact is i only activated only one number 01156301136... now im trying to port in 0124968058.. still failed.. already chat... 5 times.. but problem not solved... huhuhu

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    JAFRUL FIRDAUS BIN JINAN TAIB

    @Shafiqah. Bergantung pada kelulusan. Port out dari u mobile.
    Selalunya bagi pihak Yoodo, line boleh aktif serta merta selepas dapat pelepasan dari telco asal.

    Sila check dengan customer service umobile untuk tahu status mnp dari sana.

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    theJeff Community Manager

    Hi AZURA BINTI MUSTAPHA, yup MOHD YAZID BIN MOHD IDRUS & MOHAMMAD AMIR BINABDUL RAHIM are correct!

    Would help to know what exactly the issue is. And if you have contacted your bank to let them know you're doing an online transaction and it's not getting through. Can also mention to them it's for a Telco (Yoodo) registration process. 

    Alternatively do get in touch with our agents via Live Chat (Head to HELP section on your App and scroll all the way down). They'll be able to help with troubleshooting and advising you on next steps accordingly. Looking forward to having you onboard! =)

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    theJeff Community Manager

    Hi MUHAMMAD ZULHILMIBIN ROSLAN,  I've replied to your same question on another thread ya? Hope it'll be resolved soon. Thanks

    https://support.yoodo.com.my/hc/en-us/articles/360001468794/comments/360000406194

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    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Pls call your old telco & ask to them why your MNP process failed and reject

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    STANLEY CHOO SHEN HONG

    Hello. Is this the live chat?
    I requested to change ytd provider to yoodo since ytd. How can I request to change to yoodo faster?

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    WONG YUEN SERN Superuser

    You mean your maxis number has already expired? And you try to port in this number to Yoodo?
    If expired, most probably the port out request from maxis will be rejected too.
    Anyway, you can Live Chat with Yoodo's agents to check on this.

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Hi Stanley, how fast the process to port in to Yoodo is still at your current active telco. Just give some time as the process could take 3 to 5 working days to complete.

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    Handalus Bin Baharuddin

    I am using maxis and use same number for this yoodo activation . But my problem this maxis number I don't use for more than 3 mth. My mistake not check is this maxis number still valid while submitting to yoodo

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    HATIFI AZIM BIN HAMZAH Superuser

    Macam saya dulu, selepas beberapa jam balas sms pengesahan dari U Mobile, talian dah aktif.

    Untuk maklumat lanjut, boleh hubungi U Mobile di talian 1318 (dari talian U Mobile)

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    MUHAMMAD ZULHILMIBIN ROSLAN

    Mengarut.. dah byk kali update payment.. tp tkleh activate simkad.. live chat ckp tkde transaction...

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