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How much time does it take to process my request?

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    AZURA BINTI MUSTAPHA

    I cannot activate my sim. Evrytime i want make a payment or change my debit card, an error occur. Help me on this

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    MOHD YAZID BIN MOHD IDRUS Superuser

    Pn Azura, at what stage did the error occured? mind to elaborate more on this? This is what happened to me earlier. I am using MBB Visa debit card, to make an online purchases via debit facility, we need to call card center, they will enable the e-commerce function. Later on, ask them to update your active telephone no into their msos system. This is to make sure you can receive msos code via the sms.

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    MOHAMMAD AMIR BINABDUL RAHIM

    Yup it happened to me also but my cards are already activated and have been used many times before, try using other cards/phone until u get it or u should also check if ur card is already activated for onine payment or not yet too

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    theJeff Community Manager

    Hi AZURA BINTI MUSTAPHA, yup MOHD YAZID BIN MOHD IDRUS & MOHAMMAD AMIR BINABDUL RAHIM are correct!

    Would help to know what exactly the issue is. And if you have contacted your bank to let them know you're doing an online transaction and it's not getting through. Can also mention to them it's for a Telco (Yoodo) registration process. 

    Alternatively do get in touch with our agents via Live Chat (Head to HELP section on your App and scroll all the way down). They'll be able to help with troubleshooting and advising you on next steps accordingly. Looking forward to having you onboard! =)

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    MUHAMMAD ZULHILMIBIN ROSLAN

    Mengarut.. dah byk kali update payment.. tp tkleh activate simkad.. live chat ckp tkde transaction...

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    theJeff Community Manager

    Hi MUHAMMAD ZULHILMIBIN ROSLAN,  I've replied to your same question on another thread ya? Hope it'll be resolved soon. Thanks

    https://support.yoodo.com.my/hc/en-us/articles/360001468794/comments/360000406194

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