How do I check my usage and transactions history?

Comments

19 comments

  • Avatar
    TO THIN WEI

    hello, will yodoo provide me with a monthly statment. ie tax invoice for claim

  • Avatar
    theJeff Community Manager

    Hi, we don't have itemized billing but you'll get an invoice each time you make a purchase (both for any plans or add-ons like boosters, IDD etc)

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    NORHAIRANI BINTI HALID

    Hello, it is will deduct our credit card automatically every month? How if i want to stopi it?

  • Avatar
    MOHD YAZID BIN MOHD IDRUS Superuser

    Yoodo apo, ada tulis Your Plan, dari situ ada slide button on off utk auto renew payment

  • Avatar
    FAIZUL BIN MOHD DOM Superuser

    //Copy paste

    By default, your plan is set to
    renew itself every month, so payment is deducted from your card automatically. If you want to change this, just go to your dashboard in the Yoodo app, tap on 'change' in the plan bar and toggle the auto-renew button to ‘Off’. Your plan will stop on the date it expires.

  • Avatar
    EDWARD KEITH MARIUS

    May I know? Why the internet add ons is a bit low price than the main one? Is there any consequences like the speed of Mbps whether yoodo limits the speed than the main one or not? I look forward for admin's response.

  • Avatar
    theJeff Community Manager

    Hi EDWARD KEITH MARIUS! Welcome to Yoodo Community :D

    Internet Add-Ons are literally Add-Ons, FB, YouTube. That's different than main data which can be used for everything. 

    But to answer your question, whichever you pick, main data, or Add-Ons or Boosters, Nothing in Yoodo is throttled - we don't restrict speed limits.

    However, if the quota of Data you purchased has Finished, then the Data will be throttled at 64kbps cause that's only fair. So if you bought 20GB, it's at the fullest possible speed, until your down to 0GB, then it goes to 64kbps. 

    Hope that helps to explain :) 

  • Avatar
    NUR SHEELA BINTI FAISAL

    Why can’t I check my usage why is my dashboard telling me to order a SIM card

  • Avatar
    WONG YUEN SERN Superuser

    Hi Nur Sheela, the dashboard is currently down at the moment. There is an announcement regarding this issue on another thread. Hope they will be able to resolve it soon.

  • If i have balance data this month. Do it bring forward to the next month?

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    WONG YUEN SERN Superuser

    Nope. Yoodo doesn't have carry forward feature. Whatever that is left at the end of your cycle will be forfeited.

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    TARVINDER SINGH A/LBALJIT SINGH

    Hi, I have selected the 100 minutes talk time, wanted to know if its only calling time or for calling and also receiving calls?? Because it deducts whenever someone calls me...

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    FAIZUL BIN MOHD DOM Superuser

    Hi, minutes call will deduct for calling out. Kindly get in touch with yoodo staff thru Live Chat for verification. Scroll below until you find it.

  • Avatar
    WONG YUEN SERN Superuser

    Shouldn't deduct when you receive calls. You can even receive calls if you did not subscribe to any voice plan.
    Do Live Chat with Yoodo's agents check this further.

  • Avatar
    HUZAIMY SHAH BIN ABAS

    do you guys have any recommended android apps to record in detail our outgoing calls, since yoodo didnt provide any. apps should be able to provide printable call data, send to email maybe,or pdf file maybe.

  • Avatar
    FONG

    Why do I use the whats app, it does not deduct me add on (whatsapps 20G), but deduct my data

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    theJeff Community Manager

    Hi FONG replying you here as you posted in another thread too.

    Whatsapp usage isn't that high, perhaps you haven't seen the deduction cause not much yet to deduct. Give it another day or so to check again? 

    If you feel your Whatsapp usage is being deducted from the main data bucket, then please get in touch with our agents via Live Chat and they'll check it out. Please note that Video & Voice call via Whatsapp isn't deducted from the 20GB Add-On

  • Avatar
    AWANG MUZAIDDIN BIN AHAT

    Saya beli 15G data... baru tadi check tinggal 10G data... boleh saya tahu 5G data telah digunakan untuk apa? 

  • Avatar
    theJeff Community Manager

    Hi AWANG MUZAIDDIN BIN AHAT, this you have to check on your own phone data usage. It's not for the Network to check on the details.

    If you feel there is an error etc, then please get in touch with our agents via Live Chat, so they can lodge a report and check your account ya? thanks :)

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