Yes, you can. We're sorry for the slip up, but don’t worry - your money will be quickly returned to you. Just talk to someone on Live Chat, or send us an email and we’ll sort it out for you as soon as possible.
I was charged twice, can I get my money back?
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During signing up, in registering debit card, I was directe to MB webpage. After filling up the MOS code, charged RM35, I was instructed to tap the button to return. Tapped the button, webpage stop loading, Yoodo apps doesn't recognize me. So, I signed up again with same address, same email address, and same mobile plan, but without registering debit card. My account is RM0, and I want my money back.
You will be reimbursed accordingly, rest assured. Just contact Yoodo agent via live chat in the app
My sim is activated but on my phone it says not registered on network?
How do I go about it?
I assume you have subscribed to a data/voice/sms plan when you activated your sim. What about the APN? Is it showing yoodo? Is it a new line activation or porting in from another telco?
Is it working now? Sometimes it takes a little while to get it on the network after activating.
Hi yes after 1hour it worked thanks
The sims supposed to active on the spot after activated.
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