I was charged twice, can I get my money back?

Comments

14 comments

  • Avatar
    HONG KUO YONG

    During signing up, in registering debit card, I was directe to MB webpage. After filling up the MOS code, charged RM35, I was instructed to tap the button to return. Tapped the button, webpage stop loading, Yoodo apps doesn't recognize me. So, I signed up again with same address, same email address, and same mobile plan, but without registering debit card. My account is RM0, and I want my money back.

    0
    Comment actions Permalink
  • Avatar
    EARIE BIN MADIUS Superuser

    You will be reimbursed accordingly, rest assured. Just contact Yoodo agent via live chat in the app

    2
    Comment actions Permalink
  • Avatar
    LOH WEI KIONG

    My sim is activated but on my phone it says not registered on network?
    How do I go about it?

    1
    Comment actions Permalink
  • Avatar
    WONG YUEN SERN Superuser

    I assume you have subscribed to a data/voice/sms plan when you activated your sim. What about the APN? Is it showing yoodo? Is it a new line activation or porting in from another telco? 

    1
    Comment actions Permalink
  • Avatar
    WONG YUEN SERN Superuser

    Is it working now? Sometimes it takes a little while to get it on the network after activating.

    2
    Comment actions Permalink
  • Avatar
    LOH WEI KIONG

    Hi yes after 1hour it worked thanks

    2
    Comment actions Permalink
  • Avatar
    MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

    The sims supposed to active on the spot after activated.

    2
    Comment actions Permalink
  • Avatar
    TO_BE_DEFINED

    i already active my sim yesterday,but i cannot use until now

    1
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Guest...can you give specific detail what happen?

    1
    Comment actions Permalink
  • Avatar
    BENNY

    Just a quick question.

    My Current Plan plan is renewed on the 23rd or very month and my credit card will be charged automatically.

    If I then decide to change my plan to another plan the next day (say 24th of the same month) but the total RM amount is the same as my original plan, will I be again charged another full amount even though I've already been charged for the original plan?

    1
    Comment actions Permalink
  • i think the answer is Yes. Because if you change to another plan it is like you buy a new plan. So will be charge to you card.

    1
    Comment actions Permalink
  • Avatar
    theJeff Community Manager

    Hey BENNY

    You will be charged, it's not by usage, it's by purchase. 

    I can purchase a Booster 10x and pay 10x for it, doesn't matter how long I use it for. 

    Same goes for the Plan. It used to be 30 days cycle (it still is) but now there's the option of renewing earlier, as early as 'anytime', which means you pay when you renew. Hope that clarifies ;)

    1
    Comment actions Permalink
  • Avatar
    DANIAL HANIFF BIN ZAINAL

    I transfered online banking to pay my bill but my money no in my wallet

    1
    Comment actions Permalink
  • Avatar
    DENJAYNAVEER ASLAM BIN TANJUI Superuser

    Hi Danial Haniff, no worrie you money are not lost.

    ℹ️ UPDATE: Yoodo Apps is ok now

    If still problem please reboot your phone. TQ ❤️

    0
    Comment actions Permalink

Please sign in to leave a comment.