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  HONG KUO YONG

  • May 28, 2018 15:46

  During signing up, in registering debit card, I was directe to MB webpage. After filling up the MOS code, charged RM35, I was instructed to tap the button to return. Tapped the button, webpage stop loading, Yoodo apps doesn't recognize me. So, I signed up again with same address, same email address, and same mobile plan, but without registering debit card. My account is RM0, and I want my money back.

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  EARIE BIN MADIUS Superuser

  • May 28, 2018 20:50
  • Edited

  You will be reimbursed accordingly, rest assured. Just contact Yoodo agent via live chat in the app

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  LOH WEI KIONG

  • October 28, 2018 04:24

  My sim is activated but on my phone it says not registered on network?
  How do I go about it?

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  WONG YUEN SERN Superuser

  • October 28, 2018 06:26
  • Edited

  I assume you have subscribed to a data/voice/sms plan when you activated your sim. What about the APN? Is it showing yoodo? Is it a new line activation or porting in from another telco? 

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  WONG YUEN SERN Superuser

  • October 28, 2018 06:25

  Is it working now? Sometimes it takes a little while to get it on the network after activating.

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  LOH WEI KIONG

  • October 28, 2018 06:45

  Hi yes after 1hour it worked thanks

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  MOHAMMAD ARIFFIN BIN ABDUL RAHMAN Superuser

  • October 29, 2018 02:06

  The sims supposed to active on the spot after activated.

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  TO_BE_DEFINED

  • July 27, 2019 06:47

  i already active my sim yesterday,but i cannot use until now

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  DENJAYNAVEER ASLAM BIN TANJUI Superuser

  • July 27, 2019 07:32

  Hi Guest...can you give specific detail what happen?

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  BENNY

  • April 02, 2020 05:15

  Just a quick question.

  My Current Plan plan is renewed on the 23rd or very month and my credit card will be charged automatically.

  If I then decide to change my plan to another plan the next day (say 24th of the same month) but the total RM amount is the same as my original plan, will I be again charged another full amount even though I've already been charged for the original plan?

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  MOHAM AD NUR AZIZIH BIN ABDULRAIS

  • April 02, 2020 05:42

  i think the answer is Yes. Because if you change to another plan it is like you buy a new plan. So will be charge to you card.

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  theJeff Community Manager

  • April 02, 2020 07:23

  Hey BENNY

  You will be charged, it's not by usage, it's by purchase. 

  I can purchase a Booster 10x and pay 10x for it, doesn't matter how long I use it for. 

  Same goes for the Plan. It used to be 30 days cycle (it still is) but now there's the option of renewing earlier, as early as 'anytime', which means you pay when you renew. Hope that clarifies ;)

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