Yes, you can. We're sorry for the slip up, but don’t worry - your money will be quickly returned to you. Just email us at support@yoodo.com.my and we’ll sort it out for you as soon as possible.
I was charged twice, can I get my money back?
Community
Sign in
Articles in this section
- How do I update my credit/debit card details?
- How do I remove my payment method/card?
- How do I pay for my SIM and service?
- What is Auto-renew?
- How do I pay via cash at 7-Eleven stores?
- Which eWallets are accepted for payment?
- I’m entitled to a refund. When can I receive it?
- How do I change my payment method/card?
- What if I never use my debit card for online services?
- I can use my card to pay for other e-commerce services, but my payment failed with Yoodo. Why?
Comments
17 comments
During signing up, in registering debit card, I was directe to MB webpage. After filling up the MOS code, charged RM35, I was instructed to tap the button to return. Tapped the button, webpage stop loading, Yoodo apps doesn't recognize me. So, I signed up again with same address, same email address, and same mobile plan, but without registering debit card. My account is RM0, and I want my money back.
You will be reimbursed accordingly, rest assured. Just contact Yoodo agent via live chat in the app
My sim is activated but on my phone it says not registered on network?
How do I go about it?
I assume you have subscribed to a data/voice/sms plan when you activated your sim. What about the APN? Is it showing yoodo? Is it a new line activation or porting in from another telco?
Is it working now? Sometimes it takes a little while to get it on the network after activating.
Hi yes after 1hour it worked thanks
The sims supposed to active on the spot after activated.
i already active my sim yesterday,but i cannot use until now
Hi Guest...can you give specific detail what happen?
Just a quick question.
My Current Plan plan is renewed on the 23rd or very month and my credit card will be charged automatically.
If I then decide to change my plan to another plan the next day (say 24th of the same month) but the total RM amount is the same as my original plan, will I be again charged another full amount even though I've already been charged for the original plan?
i think the answer is Yes. Because if you change to another plan it is like you buy a new plan. So will be charge to you card.
Hey BENNY
You will be charged, it's not by usage, it's by purchase.
I can purchase a Booster 10x and pay 10x for it, doesn't matter how long I use it for.
Same goes for the Plan. It used to be 30 days cycle (it still is) but now there's the option of renewing earlier, as early as 'anytime', which means you pay when you renew. Hope that clarifies ;)
I transfered online banking to pay my bill but my money no in my wallet
Hi Danial Haniff, no worrie you money are not lost.
ℹ️ UPDATE: Yoodo Apps is ok now
If still problem please reboot your phone. TQ ❤️
I get extra charge rm80 in 24th September... Pls help to check
Hi NG MUN AIK
You can lodge a report via ticket at this link: https://support.yoodo.com.my/hc/en-us/requests/new
Or chat with Yoodo Customer support this Morning thru Live Chat from 9AM-6PM.
Pls get hold of live chat for them to check.
Please sign in to leave a comment.